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Aldelo News & Blogs
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Aldelo Express Merchants Can Adjust Tips and Do Refunds Even After a Batch Has Closed! Merchants who use the Aldelo Express Point of Sale with Aldelo Pay can now do a queued Refund or Queued Charge to adjust transactions even after the batch has been closed. Not using Aldelo Express? Aldelo Pay merchants can migrate for FREE from Aldelo POS.* Call our team at 877-639-8767 for details on how to move to Aldelo Express !
For Merchants not using Aldelo Express, Please complete the form below Aldelo Express Modifiers
 The Two Drink Minimum is a staple at comedy clubs, night clubs, Jazz clubs and bars across the United States. Its intent is to guarantee a minimum food or drink ticket for each guest and help a venue recover the cost of operations at the same time lowering the entry fee to the club or bar. (Probably helps you laugh a little more at some bad jokes too). This is enforced by a variety of methods from upfront charges that get you tickets or tokens to trade in for drinks, to ticket requirements built into the point of sale. (This is supported in Aldelo POS for Windows and Aldelo Express for iPad and Android)
So why is this popular in Clubs and Bars? Well, Clubs and Bars that bring in entertainment to entice guest need to still pay for the simple things that keep a business running, the brink and mortar building, lights, staff, insurance, city licensing and more all adds up. Being able to require a minimum number of drinks helps ensure a minimum ticket for each guest. It also encourages you to purchase addition food, drinks, or services the club might offer since the wait staff is already coming by. The Aldelo software will help merchants keep track of this requirement by providing a prompt to the server when they try to close out a ticket that the requirement has not been met. It then their decision if this should be overridden or not. Why are the drink prices so high? Not only dues the business need to pay for the insurance, staff and all the things mentioned above, but the entertainment is not free either! Its not uncommon that a portion (if not all) of the drink revenue goes to the entertainer. Good entertainment cost money and a portion of this cost is passed in the per drink cost at some venues. Do Non-Alcoholic Drinks Count toward this Two Drink Minimum? Yes, Venues will allow non-Alcoholic beverages to count toward this minimum as most venues realize not everyone will want to be drink for a variety of reasons and normally venues will have nonalcoholic beverages and maybe even food that will allow them to satisfy this requirement. In most cases its simply mean to stop people from just coming and seeing a free show that the venue might have a lot invested in. (Remember, good entertainment is not cheap). The Two drink minimum has been around in the US for a long time and is probability not going anywhere soon. As venues continue to search for ways to attract new customer and keep cost down this practice may even see a resurgence as venues reopen after Covid 19 Aldelo Express Provides even more to merchants with ever expanding integrations and features2/11/2020
 We know its hard to believe that such a feature rich point of sale can keep adding new features but we keep finding was to make our software better and better for our customers! Recently Aldelo Released several new add on software directly from Aldelo such as Kiosk, Gift, Customer Display, and a kitchen display that is powerful yet less expensive then a traditional KDS and easier to setup!
Aldelo Express makes combining checks simple and quick. With very few touches of the screen multiple or tables can be ..See the Video
Setting up Aldelo Express Modifiers is simple and easy and yet allows you to have powerful tools such as force modifiers, Modifiers quantities, Multiple layers of modifiers and much more. Read More and see the video!  Aldelo Express is one of the simplest softwares to setup and takes almost no time at all. This simple video shows how to unpack and attach your printer to your network as well as set the printer up in the Aldelo Express software in just a few steps! Click here to see the video  Aldelo Express Printer Setup Voiding Items and Orders in Aldelo Express is simple and easy. To void an item just swipe left on the item while in the order entry screen, A void button will appear... Its that easy. To void an order, just click on the ellipsis (Button with 3 dots) and choose Void... Its very Simple... Click here to watch the video   The most used screen in any POS system should be the Items Screen. This is where the items for the order are entered, options are chosen, items entered by seat and modifiers selected. No other screen has so much time spent on it as the Items Screen. Therefore, it stands to reason that this screen should be easy to understand, easy to navigate and easy to use. The Aldelo Express Items Screen is all of that and more. Read More...Aldelo Express Order Entry  Speed is critical for bar and fast-paced table and casual dining operations. Being slammed with thirsty and hungry customers and having a POS system that can’t keep up is not something that is tolerated.
Aldelo Express allows servers and bartenders to set the sorting of open orders to just show their orders. This then eliminates confusion when recalling orders and keeps them from wasting time looking through orders that are not theirs. The Order Recall screen in Aldelo Express has sorting buttons down the left side of the screen that help servers and bartenders create personal sorts of all orders to eliminate orders that do not need to be worked on. The defaults that are used are then remembered by the system when the server or bartender use the system again. Read More...  Point of Sale systems are most often judged on their feature set. While a good feature set is important what is often overlooked is the graphical user interface or GUI. Without a really good interface between you and the features those really nice features go mostly unused. Read More
 A major requirement for a great point of sale system for restaurants and bars is an easy to understand Open Orders Screen. Aldelo Express has an Open Orders Screen with multiple features built right in that make is above all of our competition. We have spent hours and hours of development time creating a point of sale system for restaurant and bars that has the critical and needed features of those demanding verticals. Fast order recall is essential to these industries and Aldelo Express meets those needs. Read More
 Developer Program Costs nothingIs there a cost to integrate with Aldelo Express, or market on the Aldelo App Market?
The short answer is "It Costs Nothing", we don't charge developers any fees or residuals, you keep all your money. For developers evaluating our API and doing initial testing, feel free to use the Sandbox URL and API documentation published on this site. Go ahead and build your next great app with our Cloud POS. After you have completed your integration and Sandbox testing, contact us to open a free developer account and request for app certification. There is no membership fees to join the Aldelo Developer Network. There is no app fees to submit apps for certification. There is no app connection or api integration usage fees charged to the developer neither. Developer support is also free via email. Lastly, Aldelo Pay merchants choosing the integrated solution also do not incur any additional integration or API fees. Yes, it's all Free. Isn't that great for everyone. So does this mean Aldelo provides an App Market for you to publish your app and service, connect with our merchants all for free? Does this mean there is no such thing as a 30% app fee or residual charged against the developer for use of the marketplace? Absolutely right. We do not take any of your revenue and there is no marketplace fees we charge. So there, it's another great reason to choose Aldelo Express and integrate with us. Keep 100% of your revenue in your pockets. Idea Apps to IntegrateTo better service our merchants and make their store operations more efficiently, Aldelo welcomes all types of app and service integrations. Visit our app market intro site for examples of apps ideal for Aldelo Express integration at www.aldelo.express/integratedapps.html By: Jerry Wilson
Vice President of Merchant Services, Aldelo LP The Scenario What started off years ago as almost a courtesy to restaurant customers has mushroomed into a significant portion of a restaurant’s business. Delivering food is now so much more than a courtesy. It is now upwards of 50% of a restaurant’s daily volume. In some cases it is 100% of their business as dedicated delivery restaurants have now surfaced. The challenges created by this high demand have been magnified by the type of foods being ordered. Today’s restaurant diner almost always orders something special. Extra this, no that and only what they want. These demands on the POS system create issues when the system cannot handle complex orders. Speed is also an issue. Rarely does the customer order before they want their food. Speed of service is still a concern for the delivery restaurant. Getting the food out of the kitchen quickly is only part of the problem. Getting the food promptly to the customer is another issue that plagues a delivery restaurant. Finally there is collecting for the meal. Cash sales must take place at the customer’s location. Credit card sales are generally done over the phone costing the restaurant extra fees for processing a credit card with the card not present. The Solution The Aldelo Express Delivery Management System is a total delivery solution that encompasses the multiple steps involved in taking, delivering and paying for an order. Each step in the process is closely monitored and the entire delivery team is walked through each of the steps. The Aldelo Express Delivery Management System brings together each step and makes it a true team effort. The steps monitored by the system are:
The Conclusion The importance of a complete delivery management system demands a system like Aldelo Express. The Aldelo Express Delivery Management System closely monitors and manages every step of the delivery process. Without such a system in place there are too many opportunities for orders to be missed, forgotten and speed of service will suffer. Overall customer satisfaction will fall and so will sales. The Aldelo Express Delivery Management Module is included with Aldelo Express. Aldelo Express is included with our Aldelo Pay credit card processing making this combination the most powerful in the POS industry. In the past if you wanted to keep track of sales you had very limited choices. You could keep records in a receipt book, you could have a clucking cash register, or an expensive POS system that cost thousands of dollars. But with Aldelo Express mobile technology, introducing a mobile solution to your business will start looking better and better with savings right from the start and even greater savings over time!
Want more information ? Call our team at 877-639-8767  By: Jerry Wilson
Vice President of Merchant Services, Aldelo LP The Scenario It’s Friday night and your restaurant is full. It is time that you start turning your tables. This is where your reservations and wait list come into play. The problem is, your reservations are in a spiral notebook and your wait list is on a piece of paper. Your hostess is absolutely guessing as to the wait time and quoting 30 minutes to everyone who walks in. Your next turn of your restaurant is in severe danger of going out the door. The potential diners put their name on the wait list, turn around and immediately activate their phone’s search engine and ask for “restaurants near me”. What they are looking for is a restaurant that is within 5-10 minutes with open seating and no wait. Today’s restaurant guest is not as patient as diners in year’s past. They are too tech savvy and understand that there may be a restaurant with an open table just a few minutes down the road. If your restaurant does not properly manage reservations and a wait list you could easily miss out on diners who simply go down the street. Your next turn of your restaurant is walking out the door simply because your customers are more tech savvy than you are. The Solution Aldelo Express iPad POS software includes a feature rich Reservations, Wait List and Table Management Module at no extra charge. Take Advance Reservations – With this module your staff may take reservations days in advance. Options for this module include the ability to attach a customer profile to the reservation. This will allow you to save important details such as number of people in the party, number of children, do they need a high chair and any special occasions or notes. You may even attach a specific table to the reservation. If you attach a customer profile to the reservation the system will track their purchases and report on their activity. Future reservations can be made by recalling their profile with only the last 4 digits of their phone number or their last name. The module tracks when the reservation has arrived and seated. You may also print the guest check and/or seating ticket when they are seated. Wait List – For those guests that do not make a reservation you can use the wait list feature to track them in the system. The guests on the wait list are kept in the order of their arrival and the number of minutes that they have been waiting appears below their name. When they are seated you have the option to printer a seating ticket or the guest check. Table Management System – Aldelo Express has a very nice table management feature that allows you to set up multiple dining rooms with table icons for each table. These icons show the number of seats at each table so your hostess does not improperly seat a party. The table icons may be moved to accurately portray the layout of the restaurant. The status of each table is shown with different color icons for open, seated, check printed, paid and reserved. Rearrange the restaurant? No problem for Aldelo Express. Just drag and drop the table icons in the new configuration. The Conclusion The Reservations and Wait List Module in Aldelo Express brings your operation forward with current technology to keep track of your customers, keep pace with your guests and help insure that through a smooth operation at the hostess station that you are getting the maximum turn of your restaurant. With the ability to take advanced reservations your POS system will help streamline your operation. Through the wait list function you will better manage the walk-in traffic. With the table management feature you will be better able to seat open tables, know when the next table is about to be open and take full advantage of every available table. Aldelo Express is much more than simple iPad POS. It will be a valuable part of the profitable management of your entire operation. By: Jerry Wilson
Vice President of Merchant Services, Aldelo LP The Scenario Having a printer in the kitchen to print the customer’s order is now a given for every restaurant. Restaurant owners have long ago recognized the increase in speed of service and accuracy of orders that is gained through having a printer in the kitchen. What may not be so apparent is the amount of theft that is stopped by having printers in the kitchen. Yes, having printers at each major prep station will speed of service from the kitchen. An additional benefit not often immediately recognized by the restaurant owner is the theft that is stopped by requiring a printed ticket for every food item that leaves the kitchen. Having multiple printers in the kitchen just adds security to the restaurant operation. The same applies to bar operations as well. Requiring a printed ticket for every drink item prepared and served means that the item was properly rung up at the terminal. If there are multiple bars in operation then proper order flow can be managed by having multiple printers. When there are multiple printers in the operation then the POS system must handle the complex routing of items within the kitchen and bar operations. Each item must be routed to the correct printer and the entire order printed on an Expediter printer for the combining of items from the multiple prep areas into a tray of food for the table. There are times when the restaurant does not fully staff each prep area or bar in the operation. This is done to properly manage labor and match labor costs to the sales needs of the operation. In some cases restaurant operators will require that orders be re-routed based upon whether a prep station is staffed or a bar is open. Unfortunately, a lot of POS applications cannot handle this complex routing or re-routing by day of the week or time of the day. The Solution Aldelo Express has up to 20 remote printers that can be in the system. This gives restaurant owners tremendous options with regard to how items are sent to printers or destinations in their operation. Remote Printers Increase Profits – No ticket, no food. It is as simple as that. Remote printers control theft from the kitchen and bar by printing the items ordered at the POS. This simple step then insures that every item prepared has been properly entered at the POS. Management simply monitors the activity in the kitchen and bar to make sure that no items are prepared without the proper printed receipt. Remote printers are some of the least expensive theft control devices you can buy. Remote Printers Increase Speed of Service – Servers and wait staff no longer have to run to the kitchen to place their order verbally or manually. They can now enter the order on the POS and know that the kitchen and bar have received the order. The kitchen and bar begin work on the order immediately and may even have it ready by the time the server gets there to pick it up. Remote Printers Reduce Food Waste – No more hard to read hand written tickets. Remote printers will print the items in large easy to read fonts with modifiers in red ink. This reduces guess work by the prep staff and bartenders and this reduces waste for the entire operation. Remote Printers Organize Work Flow – By placing multiple remote printers in the bar management is able to spread the workflow to multiple drink stations and bartenders. Each bartender has their own remote printer that will help distribute the workflow. The same can be done in the kitchen for each prep station. Having a remote printer for each prep area will help distribute the work load and create a much smoother kitchen operation. Aldelo Express Has 20 Remote Printers – Aldelo Express has the ability to split the order amongst 20 remote printers. Obviously, very few operations will ever need that many printers but Aldelo Express can handle the load. This allows the operation to take full advantage of the cost saving, security enhancing and organizing features of remote printers. The Conclusion Restaurant operations should never be limited by their POS system, quite the opposite. A POS system should not only allow for growth it should promote growth through cost savings and revenue generation. Having additional remote printers will create security in the operation that will prevent theft and speed of customer service. Remote printers are one of the least expensive theft deterrent devices that a restaurant owner can invest in. But it takes more than simply installing additional printers. The restaurant operation will also need a POS system that can re-route printers based upon the item entered, the day of the week, time of the day and even down to who entered the item. Aldelo Express is a powerful tool for operations to completely control their business. Remote printers are part of the solution needed to completely control your operation, cut cost and increase profits.  By: Jerry Wilson
Vice President of Merchant Services, Aldelo LP The Scenario A great many restaurants have struggled for years with how to properly pace orders going to the kitchen and to the table. Some restaurants have even resorted to taking partial orders to help with the pace of the meal. An example would be asking for an appetizer order and then coming back to the table to take the entrée order. As a diner I have always found this method a bit awkward even though I knew what the server was attempting to do. The real problem is the kitchen being slammed with the entire order at once from several different tables and then being expected to remember when to drop the items to pace every meal in the restaurant. It is unrealistic to expect the kitchen staff to be able to meet this demand. The same can be said for the wait staff if they are expected to not enter items into the POS system until they are ready for them to be started. It is totally unfair for the wait staff to recognize the cook times for all the items on the menu and then send the order when it is time to start cooking. There is also the challenge of different items taking different times to cook. Sending the entire order to the kitchen and expecting all entrée items to come out together is simply unrealistic. The Solution Let technology help. Aldelo Express has the ability to allow for items to be placed on hold and sent to the kitchen in an orderly fashion so the kitchen is not slammed and overwhelmed. Manual Hold and Fire – Servers can place any item on hold and then return to the terminal to manually release the hold as the table is ready for the next meal course. This allows the server to watch the table and pace the meal as the needs of the customer are determined. Timed Hold and Fire – When placing items on hold the server has options available to them for a timed hold/fire for the individual items being held. The system will display the current time and allow the server to determine the exact time that they want the item released to the kitchen. The server also has the option to place the item on hold for a specific length of time. A list of preset minutes is displayed to make selection of the hold time more convenient. Setting an automatic time to fire the item to the kitchen is also a fail-safe option in case the server is busy and forgets to return to the terminal to manually fire the item. Entire Order Can be Entered at Once – This now allows the server to take the entire order when the customer is ready. The system will pace the items to the kitchen and insure that the customer’s dining experience is not rushed. If needed, the entire order can be paused or placed On Hold while the server goes back to the table to ask a question. The server does not have to leave the order open on the terminal or send it before they are ready. Placing the entire order On Hold gives them the time they need to get it right. The Conclusion Most POS systems struggle with the implementation and application of this feature. Some may have the ability to hold and item and manually fire the item. Fewer will have the ability to automatically fire the item based on a timer. Let technology help smooth out your operation. Aldelo Express is able to perform all of these functions, making the application of the feature much easier for any restaurant owner. By: Jerry Wilson Vice President of Merchant Services, Aldelo LP Reason # 1 – You Make More Profits with Aldelo Express
Users of Aldelo Express simply make more money. Here is why:
Aldelo Express takes a feature and goes beyond what other POS platforms do. For instance:
Modules usually charged for on other software platforms are included with Aldelo Express:
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