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The Risk of Simple Math Errors in Busy Restaurants
Picture this: It’s a busy Saturday night at a neighborhood restaurant. Servers are constantly moving, delivering meals, and ensuring every table is satisfied. Amid the evening’s high pace, a customer at a table writes down their tip on the check but accidentally miscalculates the “total” amount. It’s an easy mistake to make—maybe they rushed the math or got distracted.

When the server, Sarah, picks up the check, she doesn’t notice the miscalculation and manually types the “tip” values as they are written on the physical guest check, setting herself up for a discrepancy when the payment is processed and the customer is charged for more than they intended to pay. In a traditional setup, this miscalculation could very easily result in a chargeback or payment dispute if the customer notices the discrepancy on their credit card statement later. Chargebacks can cost restaurants time and money, and in some instances will deter customers from returning to the restaurant.

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As 2024 draws to a close, it is the time to reflect on a year of success and growth. Restaurant owners, operators, and staff have faced challenges head-on, from navigating a competitive market to meeting ever-changing customer expectations, and are looking to the food service future that is as dynamic as ever. But without a doubt, one thing has become abundantly clear: technology, particularly artificial intelligence (AI), is defining the future of how restaurants operate, as many operators have already begun relying on AI-based services to support their operation and navigate the developing industry. From AI-powered security features to menu building tools, or expediting of everyday tasks such as guest check closeouts, the future of restaurants is AI-driven – and Aldelo Express Cloud Point of Sale for restaurants is leading the way.
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Since the release of its first AI Automation Service in 2021, Aldelo has been proud to pioneer the future of AI in the restaurant industry. Today, Aldelo offers multiple powerful AI automation services seamlessly available through the Aldelo Express Cloud POS platform to restaurants, bars, food trucks, and more. These AI Automation services have empowered restaurant, bar, and food truck owners to simplify operations, improve accuracy, and focus more on delivering exceptional guest experiences. As the Aldelo team looks to 2025, we remain committed to helping our partners thrive in this rapidly evolving industry with cutting-edge software developments, an unparalleled native suite of restaurant service solutions, and industry-leading back-of-house and back-office management resources.

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​For high-end restaurants, maintaining impeccable service while managing staff efficiency is essential. One innovative solution that can transform fine dining operations is Aldelo Express’s AI Facial Recognition Login. This cutting-edge feature addresses common challenges in restaurant management, enhancing both security and efficiency.

The Challenge: Managing Employee Access and Efficiency
Fine dining restaurants pride themselves on exceptional dining experiences, but during busy service periods, managing employee access to the point of sale (POS) system can be challenging. Traditional clock-in methods, such as PINs, can cause delays during the order taking process or shift changes, resulting in delays that can impact service quality. Moreover, unauthorized access to sensitive information poses security risks, making it imperative for the restaurant to implement a secure access control system.

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Controlling food costs is a critical factor in maintaining restaurant profitability. One of the most effective ways to manage these costs is through efficient inventory management and close monitoring of menu item prices, adjusting prices to maintain profitability as the cost of ingredients change.

​Let’s take a look at the Aldelo Express Inventory Module and explore how it is designed to help businesses streamline their inventory management, reduce waste, and ultimately lower food costs for their business.

​Understanding the Impact of Food Costs on a Restaurant Business
Food costs are one of the largest expenses for any restaurant or food service business. These costs can quickly spiral out of control due to factors like over-ordering, spoilage, waste, and theft. Without a proper inventory system in place, it becomes difficult to track and manage these expenses, leading to reduced profit margins.

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The restaurant industry is experiencing a transformative shift driven by technological advancements. Artificial intelligence (AI) is a particularly pivotal force, providing solutions that help everyday restaurants streamline operations, enhance accuracy, and ultimately improve customer satisfaction and bottom-line profits.

Aldelo Express Cloud Point-of-Sale (POS), a leader in restaurant technology solutions, has been at the forefront of the AI transformation in the restaurant industry, offering an industry-leading and native suite of innovative AI Automation Services. One such innovation is the AI Tip Adjust Automation tool. Aldelo Express AI Tip Adjust Automation is redefining how restaurants handle guest checks and tips, paving the way for more efficient and error-free dining operations.

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In the restaurant industry, accurately managing payroll and time cards is critical to maintain profitability and operational efficiency. Traditional methods of clocking in and out, such as swipe cards or manual entries, are prone to errors and abuse, such as employee "buddy punching," where one employee clocks in or out for another. To address these issues, Aldelo Express has introduced an innovative AI Facial Recognition Login solution, revolutionizing how restaurants manage their payroll and timekeeping.

The Problem of Buddy Punching

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Efficiently and securely managing operations is crucial in any business, but especially in the food service industry, where employees and guests frequently come and go. Theft, both internal and external, can truly make or break a restaurant’s profitability and overall success. To combat this inevitable and persistent threat, Aldelo Express offers an innovative AI Facial Recognition Login solution. Since its debut in December 2021, this industry-leading AI Automation Service has not only enhanced security for modern restaurants, but also streamlined operations for managers and employees, offering a robust defense against theft and unauthorized access to the Aldelo Express Cloud Point-of-Sale system.

​Let’s explore how Aldelo Express's AI Facial Recognition technology empowers restaurant operators to better secure their operation:

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Two of the most fundamental threats to a restaurant’s business are power and internet outages. In service disruptions brought on by hurricanes, storms, wildfires, heatwaves, and other natural threats, restaurants reliant on an internet and electrical connection can lose business for days or weeks at a time, or as long as it takes for local infrastructure to be up and running again.

​Fortunately, by taking proper preventative measures, restaurant owners and operators that choose Aldelo Express Cloud Point-of-Sale for their business can continue running a complete food service operation in the midst of seemingly crippling circumstances.

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Software piracy and scams are circulating within the point-of-sale industry with scammers directly facing resellers and merchants and stating that their company has “acquired, purchased, partnered, or licensed” the rights of leading point-of-sale provider solutions. These claims are often promoted with a similar looking product in an attempt to sell point-of-sale software and/or software licenses, using bait-and-switch tactics to promote an illegal and/or inferior product.

The evolution of technology has provided scammers with a variety of tools that make it appear to consumers they are calling from a legitimate local business, when in fact they may be on another continent. Phone numbers appear on consumer phones with a familiar area code and phone number that are used to cover the true identity of the scammer. Scammers will even launch altered websites that coincide with the false information they are providing.

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What is a Required Beverage Feature?
A point-of-sale system that offers a Required Beverage Feature requires customers to purchase a beverage with their meal. When implemented on the Aldelo Express Cloud Point-of-Sale system, this feature prevents employees from continuing the order process until they/the customer selects a beverage to go with an order.

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Spring cleaning isn't just for homes – it's equally important for businesses, and especially for restaurant operations! As many partake in “Spring Cleaning” to embrace the freshness of spring, it's also a perfect time to declutter and streamline operations in your restaurant. In the digital market, leveraging the power of technology is key. Aldelo Express offers a comprehensive suite of native cloud point-of-sale solutions, as well as a variety of third-party integrator solutions, that can significantly simplify your restaurant operations and help your business grow.

​Here's how to spring clean your restaurant operation with Aldelo Express Cloud Point-of-Sale:

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The ability to process orders and payments from a mobile point-of-sale device enables restaurants to extend their unique dining experience to anywhere with a Wi-Fi or Cellular Data connection, such as:

• outdoor dining areas
• drive-in style dining or curbside pickup
• patio bars
• and more

​​Here are some key benefits of accepting orders and payments using Aldelo Express Mobile Point-of-Sale solutions:

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​Theft in restaurants can occur in various forms, from cash skimming to misuse of inventory or assets. Not only does it result in financial loss, but it can also damage the establishment's reputation and employee morale. Therefore, integrating a robust point-of-sale system and secure digital payment solutions is essential for any modern restaurant. In this comprehensive guide, we'll explore how these cutting-edge systems can enhance your restaurant's security and prevent theft.

Aldelo Express Cloud Point-of-Sale: A New Era of Security
Aldelo Express Cloud Point-of-Sale is a revolutionary system designed for the unique needs of the restaurant industry. Here's how it helps prevent theft:

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In the fast-paced world of restaurants, efficiency is key to delivering exceptional customer service and maintaining profitability. One crucial aspect of restaurant operations is the ability to securely handle order voids seamlessly. Aldelo Express, a leading point-of-sale system, offers a game-changing Order Void feature that not only empowers users but also adds transparency and accountability. Let's dive into how this feature works and how it can benefit your restaurant.

Streamlining Order Voids:
Aldelo Express simplifies the process of voiding orders, ensuring that it's a quick and hassle-free task for restaurant staff. With a few taps on the touchscreen interface, servers can void items or entire orders without the need for complex steps. This streamlined process saves valuable time, allowing staff to focus on providing exceptional service to diners.

Transparency and Accountability:
What sets Aldelo Express apart is its innovative approach to order voids. It uses the front-facing camera to take a picture of the restaurant staff conducting the void, providing undeniable proof of the transaction. This image is then included in back-office Order Void reports, making it easy to track and monitor void activities.

The inclusion of pictures not only ensures transparency but also enhances accountability among your staff. When employees know that their actions are being recorded and can be reviewed, they are more likely to follow proper procedures and handle order voids responsibly.

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A complete point-of-sale system is essential to running a successful restaurant or bar operation. Not only do merchant-facing and customer-facing ordering and payment services enable these businesses to effectively meet the demands of their customers, but a modern point-of-sale solution will actually help you increase your sales and bottom-line profits by effectively controlling the three “P’s” of a business: People, Payments, and Products. Aldelo Express Cloud Point-of-Sale helps restaurant owners increase sales by stopping theft, enforcing proper pricing for each menu item, enhancing inventory visibility and management, and encouraging customers to return to the business with integrated Masa+ Gift Card and Loyalty programs.

​Here are the top ways Aldelo Express Cloud Point-of-Sale can increase sales for your restaurant or bar:

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​The utilization of Quick Response (QR) codes has revolutionized various industries by providing a seamless, contactless, and efficient method for performing different tasks. With QR codes from Masa+, the browser-based extension of Aldelo Express Cloud Point-of-Sale, customers can:

• launch digital menus
• start and finish orders on personal devices
• Scan and Pay from printed customer receipts
• purchase and redeem eGift Cards
• earn and redeem Loyalty Reward Points

​Here are some of the most notable benefits of using Masa+ QR codes with Aldelo Express Cloud POS:

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Restaurants are continually searching for ways to reduce operational costs while enhancing customer experiences. Integrated digital labor management solutions with point-of-sale platforms like Aldelo Express not only enhance business efficiency but also offer numerous other benefits, including:

• improved scheduling efficiency
• reduced labor costs
• enhanced compliance
• employee empowerment
• real-time analytics and adjustments
• reduced administrative tasks
• improved accuracy
• enhanced communication

​Let’s dive deeper into each of these benefits of restaurant labor management solutions:

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​The restaurant industry has been undergoing a significant transformation in recent years, with technological advancements taking center stage. Among these, artificial intelligence (AI) has emerged as a game-changer for various restaurant operations.

​One of the areas that have witnessed a remarkable shift is the process of handling guest checks and tip amounts. An AI Automation Service from Aldelo Express Cloud POS for recognizing handwritten tips on guest checks is revolutionizing the way restaurants conduct their financial transactions by helping restaurants quickly close guest checks and ensure the accuracy of tip amounts, leading to improved efficiency and enhanced customer satisfaction.

Let’s explore the value of the Aldelo Express AI Adjust Automation Service for restaurants…
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Streamlining Guest Check Processes with AI Tip Adjust Automation:
Traditionally, the process of computing and entering guest check and tip amounts was manual, leaving room for human error and time-consuming calculations. However, with the advent of AI technology, nearly the entire process is now automated. AI Tip Adjust Automation Service from Aldelo Express is designed to recognize and interpret handwritten tips on guest checks, thus eliminating the need for manual data entry and reducing processing time significantly.

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​​In the ever-evolving landscape of the restaurant industry, point of sale technology developments are essential to enhancing restaurant efficiency, customer experience, and overall profitability. Since its first Windows-based system of 1999, Aldelo has been at the forefront of developing leading-edge top-tier point of sale (POS) solutions for the restaurant industry. The commitment is met through continual year-round development of innovative point of sale solutions for all restaurant applications. In this blog post, we'll explore seven of Aldelo's cutting-edge contributions of 2023.

​1. AI-Based Menu Item Prediction: POS Conformity and Consistency
Announced April 2023

Once again, in 2023 Aldelo took the concept of managing a restaurant to a whole new level with its second AI Automation Service: Menu Item Prediction, following the Aldelo Express AI Facial Recognition Login service released in 2021. As artificial intelligence (AI) technology continues to be developed, the 2023 release of Aldelo Express AI-Based Menu Item Prediction provides yet another ground-breaking use of AI technology made specifically available to everyday restaurant owners.

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​In the fast-paced world of the restaurant industry, efficiency and security are crucial elements for ensuring smooth operations and customer satisfaction. As technology continues to advance, artificial intelligence (AI) Facial Recognition Login has emerged as a powerful tool for enhancing security measures within restaurants. This cutting-edge technology from Aldelo Express POS not only helps prevent unauthorized access to the system but also tackles issues like buddy punching and minimizes the potential for fraudulent voids and refunds.

​In this blog post, we will explore how Aldelo Express Facial Recognition Login is essential for restaurant owners and managers in safeguarding their establishment and improving overall efficiency.

​Unauthorized Access Prevention
Restaurants deal with sensitive information, including financial data, customer details, and inventory records. To prevent unauthorized access to such critical systems, traditional methods like passwords or key cards may not always suffice, as they can be easily shared or stolen. Aldelo Express Facial Recognition Login, on the other hand, offers a highly secure and reliable way to grant POS access only to authorized personnel.

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​​Inventory management is a crucial aspect of running a successful restaurant business. Inaccurate inventory tracking can lead to food wastage, overstocking, and increased costs. This is where the Aldelo Express Inventory Module can be a game-changer for restaurants. The Aldelo Express Inventory Module is a cloud-based inventory management solution that can help restaurants streamline their inventory management process and improve their bottom line. In this blog post, we will discuss how the Aldelo Express Inventory Module can benefit a restaurant.

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​The advent of mobile point of sale (POS) systems has revolutionized the restaurant industry, transforming the way businesses operate and significantly enhancing customer experiences. Among numerous benefits, one standout feature is the enablement of table-side ordering. In the fast-paced restaurant industry, efficiency and customer service are essential, and mobile POS serves as the ultimate solution for both.

​In traditional restaurant settings, the conventional process of order-taking can be time-consuming and inefficient. Waitstaff often go back and forth from the customer's table to the main POS terminal, causing delays and potential for error. This is where mobile POS solutions come into play.

Here are a few ways mobile point of sale technology benefits restaurant owners:

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​In the highly competitive restaurant industry, success isn't solely based on serving up mouth-watering dishes. It's also about executing effective strategies to maximize your restaurant brand and sales. Whether you're running a cozy neighborhood diner or a high-end bistro, here are 5 strategies to improve your restaurant’s bottom line in any market...