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​The restaurant industry is constantly evolving, with new technologies revolutionizing the way restaurants operate from day to day. Among these advancements, artificial intelligence (AI) has emerged as a game-changer, offering innovative solutions to enhance customer experiences and streamline operations.
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In December 2021, leading cloud POS developer Aldelo introduced an industry-disrupting innovation: the first of three AI Automation Services designed for restaurants. Called “AI Facial Recognition Login,” the Aldelo Express POS solution combines the power of AI with cloud point of sale technology to secure countertop POS terminals. With AI Facial Recognition Login, operators quickly bolster their POS security measures to help stop and prevent profit leakage from occurring in their restaurant.

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Good customer service is the cornerstone of any thriving restaurant. It significantly impacts the diner's experience, influencing their decision to return or recommend the restaurant to others. With the steady advancement of technology, modern tools like the Aldelo Express Point of Sale (POS) solution are making it easier to maintain and enhance customer services.

​Here are just a few ways that Aldelo Express restaurant POS solutions are shaping the future of customer service in the restaurant industry:

AI Automation Services
Aldelo Express POS is known for its constant innovation and development. In December 2021, Aldelo announced its first AI Automation Service for restaurants: "Facial Recognition Login" ​-- the first of its kind in the restaurant industry. Since then, Aldelo has added new AI Automation Services to its arsenal: "Menu Item Prediction" and "Tip Adjust Automation." ​As native services part of the full-featured Aldelo Express POS platform, every Aldelo Express AI Automation Service helps merchants run a secure and efficient restaurant operation.

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August is a busy month. As the summer season comes to a close, customers return to regular school and work routines. For restaurant owners, however, the end of summer can mean slower foot traffic that results in fewer sales. However, business owners can use creative marketing campaigns to help customers transition from frequent in-person to incorporating takeout, delivery, and online ordering purchases into their autumn routines. When successful, these restaurants retain their summer customers and ease the impact to their Q3 bottom lines.

​Here are several ways to market your restaurant this August:

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With two Artificial Intelligence Automation Services already included in its arsenal of modern restaurant services, Aldelo released its third AI Automation Service to the Aldelo Express Cloud POS platform.

Tip Adjust Automation utilizes deep learning technology that processes customer handwriting styles and correlates the amount of a check to an open check in the POS. It verifies the computation of the tip amount, and automatically closes the ticket. Depending on a restaurant application or operation, staff can line up and process multiple receipts in seconds.

​Where applicable, Tip Adjust Automation identifies and auto-corrects mathematical errors caused by inaccurate “Tip” or “Total” values written in by customers on physical guest checks. Merchants no longer spend time investigating and correcting charged amounts after the fact. When applicable, the POS system provides staff with options for correcting mistakes prior to settlement, greatly reducing chargebacks.

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From early adoption of point of sale touch screens, QR code-based system linking and setup, and facial AI recognition-based security, Aldelo has long served everyday business owners with innovative technology solutions for their food service operation. Today, Aldelo continues to lead the restaurant point of sale industry by incorporating AI-based technology into the Aldelo Express Cloud POS back-office environment.

The newly released Aldelo Express AI-Based Menu Item Completion feature speeds up the menu creation process for food service operators. As artificial intelligence (AI) technology continues to be developed, the new Aldelo Express AI-Based Menu Item Completion feature is one of the first uses of AI technology made specifically available to benefit everyday restaurant owners.

How it Works

Much like a search engine auto-complete function, instead of manually typing the full name of every menu item during the menu creation process, the Aldelo Express AI-Based Menu Item Completion feature uses AI technology to detect the word being typed and present several menu item naming options for operators to choose from.

​This means that operators spend less time building and editing their restaurant’s menu and more time focusing on the day-to-day needs of their operation.

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​​Aldelo Express Cloud POS now includes facial AI recognition technology that increases security for the point of sale system for all restaurant and food service users. While usage of facial recognition technology has steadily grown in banking, retail, health, and security industries, Aldelo’s new security feature is the first of its kinds made available for POS terminals in the restaurant industry.

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​Aldelo Express just released the latest of many built-in security features for its cloud point-of-sale solutions. The new “facial AI” recognition login feature is the first of its kind made available for POS terminals in the restaurant industry. Restaurant managers implement the new biometric solution to secure point-of-sale, labor, and management functions. The new feature tightens previous security access functions, including employee PINs and unique QR code badges. The feature requires no new or special equipment, but utilizes cameras already built into the point-of-sale device.

Managers quickly set up face detection and face matching through a simple “face detection, face capture, and face match” process. Biometrics technology maps facial features and compares the data with known faces stored and secured on the Aldelo Cloud. Employees register their faces with no coverings or glasses. Once enrolled, the technology detects, captures, and matches users even while wearing a mask. Employee biometric data is never shared, and restaurants manage employee records in the back-office that can be easily deleted later on, with no recoverable trace of personal data.
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With the steady growth and usage of facial recognition technologies in banking, retail, health, and security industries, Aldelo’s facial AI technology increases POS security for all restaurant and food service users.

​PRESS RELEASE
​December 21, 2021

​PLEASANTON, CA – December 21, 2021 - Aldelo, L.P., developer of the Aldelo Express Cloud POS restaurant technology platform that includes a native suite of merchant- and customer-facing iOS and Android point-of-sale solutions, announces the release of its “Facial AI” login feature. The first application of the technology for the restaurant industry, Aldelo’s facial recognition solution utilizes a standard tablet for securing access to Aldelo Express POS, timekeeping modules used for tracking employee time, manager functions, and cloud back-office.

Use of facial recognition technology has steadily grown in the mobility, security, health, banking, and retail industries. It is the most natural of all biometric measurements because we recognize ourselves not by looking at our fingerprints or irises, but by looking at our faces. Aldelo’s technology requires no physical interaction or specialized equipment for capturing and authenticating users.