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Software piracy and scams are circulating within the point-of-sale industry with scammers directly facing resellers and merchants and stating that their company has “acquired, purchased, partnered, or licensed” the rights of leading point-of-sale provider solutions. These claims are often promoted with a similar looking product in an attempt to sell point-of-sale software and/or software licenses, using bait-and-switch tactics to promote an illegal and/or inferior product.

The evolution of technology has provided scammers with a variety of tools that make it appear to consumers they are calling from a legitimate local business, when in fact they may be on another continent. Phone numbers appear on consumer phones with a familiar area code and phone number that are used to cover the true identity of the scammer. Scammers will even launch altered websites that coincide with the false information they are providing.

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​​In the ever-evolving landscape of the restaurant industry, point of sale technology developments are essential to enhancing restaurant efficiency, customer experience, and overall profitability. Since its first Windows-based system of 1999, Aldelo has been at the forefront of developing leading-edge top-tier point of sale (POS) solutions for the restaurant industry. The commitment is met through continual year-round development of innovative point of sale solutions for all restaurant applications. In this blog post, we'll explore seven of Aldelo's cutting-edge contributions of 2023.

​1. AI-Based Menu Item Prediction: POS Conformity and Consistency
Announced April 2023

Once again, in 2023 Aldelo took the concept of managing a restaurant to a whole new level with its second AI Automation Service: Menu Item Prediction, following the Aldelo Express AI Facial Recognition Login service released in 2021. As artificial intelligence (AI) technology continues to be developed, the 2023 release of Aldelo Express AI-Based Menu Item Prediction provides yet another ground-breaking use of AI technology made specifically available to everyday restaurant owners.

​PLEASANTON, CA – November 03, 2023 – ​​​Aldelo, L.P., developer of the Aldelo Express Cloud Point-of-Sale (POS) restaurant technology platform that includes a native suite of merchant-facing and customer-facing iOS and Android point-of-sale solutions, recently announced the release of a revolutionary AI Automation Service available with the Aldelo Express Cloud POS platform. The Aldelo Express AI Menu Builder, now available to Aldelo Express POS merchants, is an unprecedented tool that instantly digitizes and transfers physical menu information for ease of completing menu builds.

Instead of manually building individual menu items, descriptions, and prices into their point-of-sale database, the AI Menu Builder uses built-in iPad POS cameras and AI technology to scan and capture an image of printed physical menus then identifies, imports, and organizes the menu data into the Aldelo Express POS system in seconds.

Aldelo Express AI Menu Builder enables operators to enjoy a “scan-and-go” menu building experience whether they are setting up their POS menu database for the first time, or updating an existing menu with new items, prices, or item descriptions.

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In today’s competitive restaurant technology marketplace, it’s easy for restaurant owners to become overwhelmed by all the available options. Merchants are looking for proven and transparent POS solutions that can help immediately improve their day-to-day operations and support their long-term success. Aldelo and Evolv have partnered to offer restaurants combined access to their leading solutions with a total cost of ownership that offers no surprises to restaurant owners.

New and existing Evolv merchants can now couple Evolv’s digital payment processing services with access to the full-featured Aldelo Express POS suite of customer-facing and merchant-facing point of sale solutions. The result is a seamless end-to-end digital ordering and payment experience that is ideally suited for a broad variety of restaurant applications and that is easily scalable to meet the evolving needs of today’s merchants.

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​Table service restaurants thrive on providing exceptional customer experiences. The heart of this experience lies in not only the food but also the ease and efficiency with which it is served. The recent release of the Aldelo Express Coursing solution has helped restaurant operators cater to their diners, with a particular focus on enhancing customer satisfaction.

The new Aldelo Express Coursing solution is more than a “Hold & Fire” feature. It takes customer-centric table services a step further by enabling servers to automatically fire single or multiple courses to the kitchen after it is entered into the point of sale.

​Here's how Coursing with Aldelo Express enhances table service restaurants:

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With two Artificial Intelligence Automation Services already available in its arsenal of modern restaurant services, Aldelo released its third AI Automation Service to the Aldelo Express Cloud POS platform.

Tip Adjust Automation utilizes deep learning technology that processes customer handwriting styles and correlates the amount of a check to an open check in the POS. It verifies the computation of the tip amount, and automatically closes the ticket. Depending on a restaurant application or operation, staff can line up and process multiple receipts in seconds.

​Where applicable, Tip Adjust Automation identifies and auto-corrects mathematical errors caused by inaccurate “Tip” or “Total” values written in by customers on physical guest checks. Merchants no longer spend time investigating and correcting charged amounts after the fact. When applicable, the POS system provides staff with options for correcting mistakes prior to settlement, greatly reducing chargebacks.

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​Aldelo and Evolv Announce New Strategic Partnership

​Evolv Payment Processing Combined with the Aldelo Express POS Platform
​Delivers Powerful Tier-1 Option to Restaurant Owners

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​In today’s restaurant market, there is no “one size fits all” for restaurant technology or merchant processing solutions. As a result, many merchant services providers are enhancing their product portfolio value and market reach through strategic partnerships with point-of-sale solution providers that offer an all-in-one restaurant technology solution. The result is an increased presence in the restaurant market space and enhanced business relationships built on service value, quality, and trust.

A leading developer in the point-of-sale industry for more than two decades, Aldelo, L.P. provides restaurant owners with modern, flexible, and scalable point-of-sale solutions that are completely customizable to their restaurant operation and positively impact their bottom line. By offering multiple affordable options for non-proprietary hardware and merchant processing services, Aldelo makes cloud-based restaurant technology accessible to business owners of all restaurant types, from sit-down restaurants and pizza places to food trucks and bars.

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Aldelo referral partners that offer Aldelo Express POS quickly gain more customers by providing an unparalleled cloud-based restaurant technology platform. Through a full-featured app marketplace that consists of powerful native POS solutions and several valuable third-party integrations, Aldelo referral partners equip their merchants to successfully monitor, manage, and customize an E2E restaurant operation in any market.

As customers rely on on-demand self-services, the growing number of restaurant owners are turning to native and third-party online ordering and digital payments solutions. To help referral partners strengthen their portfolio of customer-centric services, Aldelo has recently added Uber Eats to its network of approved third-party integrations for its cloud-based Aldelo Express POS platform.

The result is providing referral partners and their customers with more options for implementing online ordering and delivery solutions that compliment and enhance their existing Aldelo Express POS system.

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​This October 28, 2022, the PCI Security Standards Council will officially close the Payment Application Data Security Standard (PA-DSS) program. For restaurant owners and credit card merchants, this means finalizing the transition from the PA-DSS program to its successor, the PCI Secure Software Standard. This will enable restaurant owners to continue adhering to PCI Security Standards Council standards in everyday business transactions.

Established by five major credit card companies, the Purchase Card Industry Data Security Standards (PCI DSS) are a set of regulations for all businesses that accept credit cards and continue to be modified as payment processing and data systems evolve. While not legally enforced, adherence to PCI DSS standards is extremely widespread and can result in multiple financial penalties, up to and including denial of credit card processing for merchants who do not comply.

Aldelo Announces Release of the Aldelo Express POS Inventory Module
Regular Item Counting Help Merchants Identify Profit Leakage and Reduce Spoilage​

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Aldelo Referral Partners represent a modern cloud point-of-sale software solution with clear value for merchants. Restaurant owners simply select from a variety of competitive Aldelo Pay merchant services and in return obtain access to the Aldelo Express POS platform that includes merchant- and customer-facing cloud point-of-sale solutions. These include Masa+ Online Ordering and Digital Payments, order and pay at the table capabilities, Kitchen Display Systems, multimedia Customer Displays, self-service Kiosks, and more. Restaurant owners save hundreds of dollars a month for their restaurant, bar, pizza place, or food truck operation.

Aldelo recently announced the availability of two new Android POS terminals that seamlessly integrate with current Aldelo Express POS hardware offerings and cloud-based solutions. Sunmi 15” T2 Lite and PAX e700 POS stations provide restaurants even greater flexibility by increasing the number of non-proprietary hardware options available to Aldelo Express merchants. With the same cloud-based device interoperability as Aldelo Express iPad and Android Tablet-based terminals, customers maintain a consistent yet diverse set of point-of-sale devices to meet the needs of their business. Users also manage every Aldelo Express device using a single cloud back-office environment, providing a bird’s-eye view of the business even when managers cannot be physically present.

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Compared to the restaurant industry 50 years ago, modern restaurant operations are nearly unrecognizable. Then customers dined at restaurants in-person, paid with cash, and met with a cashier at the front cash register to pay for their meal. Today, modern restaurants operate beyond the store’s four walls at homes, offices, event venues, or local public gathering places to deliver food and drinks placed online with integrated QR code-based online ordering and digital payment integrations. Restaurants utilize native merchant-facing online services and third-party delivery services that yield important customer details used by operators to establish loyalty programs that recognize and reward online customer loyalty and even influencing in-store visits.

Over the past 20+ years, Aldelo L.P. has contributed to an especially transformative period in the point-of-sale industry. The company has established a customer-centric approach to developing leading point-of-sale solutions that simplify operations and boost bottom lines. Cloud-based Aldelo Express POS is supported by a team of dedicated developers that work year-round to continually improve and expand native merchant- and customer-facing services that enable restaurants to enhance their services, grow their customer base, and succeed in an unpredictable market.

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