3-minute read ---

Table service restaurants thrive on providing exceptional customer experiences. The heart of this experience lies in not only the food but also the ease and efficiency with which it is served. The recent release of the Aldelo Express Coursing solution has helped restaurant operators cater to their diners, with a particular focus on enhancing customer satisfaction.

The new Aldelo Express Coursing solution is more than a “Hold & Fire” feature. It takes customer-centric table services a step further by enabling servers to automatically fire single or multiple courses to the kitchen after it is entered into the point-of-sale.

​Here's how Coursing with Aldelo Express enhances table service restaurants:

Coursing with Aldelo Express POS allows servers to take and process orders quickly and efficiently

1. Seamless Ordering Process
Coursing with Aldelo Express POS allows servers to take and process orders quickly and efficiently. With the tap of a button, orders are routed to the kitchen without the need for handwritten notes or running back and forth. This ensures that the customer's requirements are captured accurately and passed on to kitchen staff, reducing the chances of order mistakes.

2. Optimized Kitchen Workflow
When orders are entered into the Aldelo Express POS system, each item is sent to the kitchen in the sequence they need to be prepared. This optimizes kitchen workflows by ensuring that the chefs know exactly what needs to be cooked first. Whether it's appetizers, main courses, or desserts, the streamlined process ensures timely preparation and service, keeping customers happy.

3. Flexible Customization
The Aldelo Express Coursing solution allows guests to customize their meal to their liking. Whether it's a specific dietary requirement or a unique preference, by assigning multiple menu item options to each course, restaurants offer flexible customizations for every guest. Such flexibility ensures that even the pickiest eater finds something to enjoy, leading to increased satisfaction and repeat visits.

The Aldelo Express Coursing solution supports “on-the-spot” course overrides, such as replacing a meat entree with a salad

4. Real-Time Adjustments
Sometimes customers change their minds or have last-minute requests. The Aldelo Express Coursing solution supports “on-the-spot” course overrides, such as replacing a meat entree with a salad. The ability to make real-time adjustments ensures that the kitchen gets the updated information immediately. Such responsiveness not only reduces waste but also ensures that the customer's needs are met promptly.

5. Enhanced Table Turnover
By reducing the time spent taking orders and ensuring that the kitchen prepares meals in the most efficient sequence, the entire dining experience is controlled and expedited according to each customer’s needs. This allows for a more customer-centric dining experience and even more efficient table turnover, enabling the restaurant to serve more customers without guests feeling rushed or forgotten.

6. Rich Analytics and Insights
Combined with Aldelo Express POS back-office reports, restaurant owners can gather insightful data on customer preferences, popular dishes, and even server performance. Such analytics can be used to refine coursing menus, offer personalized promotions, and provide additional training where needed. This continuous improvement loop feeds directly into an enhanced customer experience.

Aldelo Express POS back-office reports provide insightful data on customer preferences, popular dishes, and even server performance

​Aldelo Express Does More
The recent release of Coursing for Aldelo Express POS provides an essential tool for modern table service restaurants. It has allowed for more streamlined and personalized dining experiences that directly translates into customer satisfaction.

Whether it's the efficiency in taking orders, the customized dining experience, or the rich insights that help in continuously improving the service, the benefits are palpable. In a highly competitive industry, leveraging technology like Coursing from Aldelo Express POS is not just a smart move – it's a critical step towards ensuring that your restaurant not only survives but thrives in today's demanding marketplace.

Learn more by contacting an Aldelo representative today at​ [email protected] or 925-621-2410​

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​Restaurants that use ultra-competitive
Aldelo Pay or Aldelo Partner Merchant Services
obtain access to
a Centralized Multi-Store Restaurant Technology Platform
that includes Masa+ Online Ordering,
Unlimited Software Releases,
​Unlimited Software Upgrades, and 24/7 Technical Support!


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Please contact an Aldelo representative today for more details, 
including a free Aldelo Express POS demo trial

[email protected] | 877-639-8767 | [email protected]

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