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Good customer service is the cornerstone of any thriving restaurant. It significantly impacts the diner's experience, influencing their decision to return or recommend the restaurant to others. With the steady advancement of technology, modern tools like the Aldelo Express Point of Sale (POS) solution are making it easier to maintain and enhance customer services.
Here are just a few ways that Aldelo Express restaurant POS solutions are shaping the future of customer service in the restaurant industry:
Here are just a few ways that Aldelo Express restaurant POS solutions are shaping the future of customer service in the restaurant industry:
AI Automation Services
Aldelo Express POS is known for its constant innovation and development. In December 2021, Aldelo announced its first AI Automation Service for restaurants: "Facial Recognition Login" -- the first of its kind in the restaurant industry. Since then, Aldelo has added new AI Automation Services to its arsenal: "Menu Item Prediction" and "Tip Adjust Automation." As native services part of the full-featured Aldelo Express POS platform, every Aldelo Express AI Automation Service helps merchants run a secure and efficient restaurant operation.
Aldelo Express POS is known for its constant innovation and development. In December 2021, Aldelo announced its first AI Automation Service for restaurants: "Facial Recognition Login" -- the first of its kind in the restaurant industry. Since then, Aldelo has added new AI Automation Services to its arsenal: "Menu Item Prediction" and "Tip Adjust Automation." As native services part of the full-featured Aldelo Express POS platform, every Aldelo Express AI Automation Service helps merchants run a secure and efficient restaurant operation.
Every Aldelo Express AI Automation Service helps merchants run a secure and efficient restaurant operation
Efficient Ordering Processes
Efficiency is at the heart of good customer service. Every Aldelo Express restaurant POS solution is designed to streamline everyday restaurant operations with familiar user interfaces, image-based POS menus, and several intuitive gesture controls that support quick order taking and payment processing. This translates to shorter wait times for customers, ensuring they receive their meals promptly. The solution's intuitive interface also makes it easy for employees to input orders correctly, reducing the risk of errors that can sour a dining experience.
Restaurant POS Integrations
Aldelo Express POS integrates seamlessly with multiple online ordering platforms and delivery services, including the E2E Masa+ Online Ordering and Digital Payments app platform that is provided to every merchant at zero additional cost. As the demand for online and delivery services has skyrocketed, Masa+ ensures that restaurants can cater to this clientele effectively. By providing an efficient and reliable online ordering experience, operators using Aldelo Express restaurant POS solutions and Masa+ can extend their excellent customer service to those who prefer dining at home. In fact, operators that use Masa+ Online Ordering increase their restaurant sales by an average of 8.3%!
Aldelo Express POS integrates seamlessly with multiple online ordering platforms and delivery services, including the E2E Masa+ Online Ordering and Digital Payments app platform that is provided to every merchant at zero additional cost. As the demand for online and delivery services has skyrocketed, Masa+ ensures that restaurants can cater to this clientele effectively. By providing an efficient and reliable online ordering experience, operators using Aldelo Express restaurant POS solutions and Masa+ can extend their excellent customer service to those who prefer dining at home. In fact, operators that use Masa+ Online Ordering increase their restaurant sales by an average of 8.3%!
Digital Payment Services
Aldelo Express POS also shines in digital payment processing. The cloud-based restaurant POS platform supports a wide range of payment options that are available in-store and online, from traditional card payments to Masa+ Loyalty, Gift Cards, and Secure Digital Wallets. This flexibility removes barriers to digital payment services, ensuring a smooth and hassle-free transaction for customers ordering from inside the restaurant or at home or work. Moreover, Aldelo Express’s token-based digital payment services safeguard customer's financial data with every transaction, thereby enhancing trust and satisfaction with the restaurant’s digital payment services.
Aldelo Express POS also shines in digital payment processing. The cloud-based restaurant POS platform supports a wide range of payment options that are available in-store and online, from traditional card payments to Masa+ Loyalty, Gift Cards, and Secure Digital Wallets. This flexibility removes barriers to digital payment services, ensuring a smooth and hassle-free transaction for customers ordering from inside the restaurant or at home or work. Moreover, Aldelo Express’s token-based digital payment services safeguard customer's financial data with every transaction, thereby enhancing trust and satisfaction with the restaurant’s digital payment services.
The cloud-based restaurant POS platform supports a wide range of payment options that are available in-store and online
Digital Table Management
Another area where Aldelo Express POS excels is in table management. By providing a visual layout of the restaurant's dining environments and real-time table statuses, Aldelo Express allows staff to manage tables efficiently, preventing unnecessary waiting times for customers. This feature is especially useful during peak hours when managing the influx of customers can be challenging.
Cloud-Based Reporting
Finally, the Aldelo Express POS solution provides comprehensive reporting and analytics tools. These allow restaurant managers to gain valuable insights into their service quality. For instance, Aldelo Express operators can track order processing times, peak customer inflows, popular menu items, and much more – from any web browser. By acting on these insights, restaurants can continually refine their operations, ensuring they consistently deliver excellent customer service.
Finally, the Aldelo Express POS solution provides comprehensive reporting and analytics tools. These allow restaurant managers to gain valuable insights into their service quality. For instance, Aldelo Express operators can track order processing times, peak customer inflows, popular menu items, and much more – from any web browser. By acting on these insights, restaurants can continually refine their operations, ensuring they consistently deliver excellent customer service.
Aldelo Express Does More
The Aldelo Express POS solution is an invaluable tool for restaurants aiming to maintain high-quality customer service. Its emphasis on efficiency, integration with online services, flexible payment processing, effective table management, and insightful analytics enable restaurants to consistently exceed customer expectations. By adopting such innovative solutions, restaurants not only stay competitive in today's technology-driven marketplace but also foster lasting relationships with their patrons, one satisfying dining experience at a time.
The Aldelo Express POS solution is an invaluable tool for restaurants aiming to maintain high-quality customer service. Its emphasis on efficiency, integration with online services, flexible payment processing, effective table management, and insightful analytics enable restaurants to consistently exceed customer expectations. By adopting such innovative solutions, restaurants not only stay competitive in today's technology-driven marketplace but also foster lasting relationships with their patrons, one satisfying dining experience at a time.
Learn more by contacting an Aldelo representative today at merchants@Aldelo.com or 925-621-2410
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All Aldelo Express users have 100% access to a Centralized Multi-Store Restaurant Technology Platform including Merchant- and Customer Facing Solutions Aldelo Express POS, Masa+ Online Ordering, eGift and Loyalty Programs, Unlimited Licenses, Software Releases, Software Upgrades and 24/7 Technical Support are always included! Absolutely zero add-on modules or solutions to buy! *** Please contact an Aldelo representative today for more details, including a free Aldelo Express POS demo trial merchants@Aldelo.com | 877-639-8767 | partners@Aldelo.com |
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