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By: Jerry Wilson
Vice President of Merchant Services, Aldelo LP The Scenario What started off years ago as almost a courtesy to restaurant customers has mushroomed into a significant portion of a restaurant’s business. Delivering food is now so much more than a courtesy. It is now upwards of 50% of a restaurant’s daily volume. In some cases it is 100% of their business as dedicated delivery restaurants have now surfaced. The challenges created by this high demand have been magnified by the type of foods being ordered. Today’s restaurant diner almost always orders something special. Extra this, no that and only what they want. These demands on the POS system create issues when the system cannot handle complex orders. Speed is also an issue. Rarely does the customer order before they want their food. Speed of service is still a concern for the delivery restaurant. Getting the food out of the kitchen quickly is only part of the problem. Getting the food promptly to the customer is another issue that plagues a delivery restaurant. Finally there is collecting for the meal. Cash sales must take place at the customer’s location. Credit card sales are generally done over the phone costing the restaurant extra fees for processing a credit card with the card not present. The Solution The Aldelo Express Delivery Management System is a total delivery solution that encompasses the multiple steps involved in taking, delivering and paying for an order. Each step in the process is closely monitored and the entire delivery team is walked through each of the steps. The Aldelo Express Delivery Management System brings together each step and makes it a true team effort. The steps monitored by the system are:
The Conclusion The importance of a complete delivery management system demands a system like Aldelo Express. The Aldelo Express Delivery Management System closely monitors and manages every step of the delivery process. Without such a system in place there are too many opportunities for orders to be missed, forgotten and speed of service will suffer. Overall customer satisfaction will fall and so will sales. The Aldelo Express Delivery Management Module is included with Aldelo Express. Aldelo Express is included with our Aldelo Pay credit card processing making this combination the most powerful in the POS industry. In the past if you wanted to keep track of sales you had very limited choices. You could keep records in a receipt book, you could have a clucking cash register, or an expensive POS system that cost thousands of dollars. But with Aldelo Express mobile technology, introducing a mobile solution to your business will start looking better and better with savings right from the start and even greater savings over time!
Want more information ? Call our team at 877-639-8767  By: Jerry Wilson
Vice President of Merchant Services, Aldelo LP The Scenario It’s Friday night and your restaurant is full. It is time that you start turning your tables. This is where your reservations and wait list come into play. The problem is, your reservations are in a spiral notebook and your wait list is on a piece of paper. Your hostess is absolutely guessing as to the wait time and quoting 30 minutes to everyone who walks in. Your next turn of your restaurant is in severe danger of going out the door. The potential diners put their name on the wait list, turn around and immediately activate their phone’s search engine and ask for “restaurants near me”. What they are looking for is a restaurant that is within 5-10 minutes with open seating and no wait. Today’s restaurant guest is not as patient as diners in year’s past. They are too tech savvy and understand that there may be a restaurant with an open table just a few minutes down the road. If your restaurant does not properly manage reservations and a wait list you could easily miss out on diners who simply go down the street. Your next turn of your restaurant is walking out the door simply because your customers are more tech savvy than you are. The Solution Aldelo Express iPad POS software includes a feature rich Reservations, Wait List and Table Management Module at no extra charge. Take Advance Reservations – With this module your staff may take reservations days in advance. Options for this module include the ability to attach a customer profile to the reservation. This will allow you to save important details such as number of people in the party, number of children, do they need a high chair and any special occasions or notes. You may even attach a specific table to the reservation. If you attach a customer profile to the reservation the system will track their purchases and report on their activity. Future reservations can be made by recalling their profile with only the last 4 digits of their phone number or their last name. The module tracks when the reservation has arrived and seated. You may also print the guest check and/or seating ticket when they are seated. Wait List – For those guests that do not make a reservation you can use the wait list feature to track them in the system. The guests on the wait list are kept in the order of their arrival and the number of minutes that they have been waiting appears below their name. When they are seated you have the option to printer a seating ticket or the guest check. Table Management System – Aldelo Express has a very nice table management feature that allows you to set up multiple dining rooms with table icons for each table. These icons show the number of seats at each table so your hostess does not improperly seat a party. The table icons may be moved to accurately portray the layout of the restaurant. The status of each table is shown with different color icons for open, seated, check printed, paid and reserved. Rearrange the restaurant? No problem for Aldelo Express. Just drag and drop the table icons in the new configuration. The Conclusion The Reservations and Wait List Module in Aldelo Express brings your operation forward with current technology to keep track of your customers, keep pace with your guests and help insure that through a smooth operation at the hostess station that you are getting the maximum turn of your restaurant. With the ability to take advanced reservations your POS system will help streamline your operation. Through the wait list function you will better manage the walk-in traffic. With the table management feature you will be better able to seat open tables, know when the next table is about to be open and take full advantage of every available table. Aldelo Express is much more than simple iPad POS. It will be a valuable part of the profitable management of your entire operation. By: Jerry Wilson
Vice President of Merchant Services, Aldelo LP The Scenario Having a printer in the kitchen to print the customer’s order is now a given for every restaurant. Restaurant owners have long ago recognized the increase in speed of service and accuracy of orders that is gained through having a printer in the kitchen. What may not be so apparent is the amount of theft that is stopped by having printers in the kitchen. Yes, having printers at each major prep station will speed of service from the kitchen. An additional benefit not often immediately recognized by the restaurant owner is the theft that is stopped by requiring a printed ticket for every food item that leaves the kitchen. Having multiple printers in the kitchen just adds security to the restaurant operation. The same applies to bar operations as well. Requiring a printed ticket for every drink item prepared and served means that the item was properly rung up at the terminal. If there are multiple bars in operation then proper order flow can be managed by having multiple printers. When there are multiple printers in the operation then the POS system must handle the complex routing of items within the kitchen and bar operations. Each item must be routed to the correct printer and the entire order printed on an Expediter printer for the combining of items from the multiple prep areas into a tray of food for the table. There are times when the restaurant does not fully staff each prep area or bar in the operation. This is done to properly manage labor and match labor costs to the sales needs of the operation. In some cases restaurant operators will require that orders be re-routed based upon whether a prep station is staffed or a bar is open. Unfortunately, a lot of POS applications cannot handle this complex routing or re-routing by day of the week or time of the day. The Solution Aldelo Express has up to 20 remote printers that can be in the system. This gives restaurant owners tremendous options with regard to how items are sent to printers or destinations in their operation. Remote Printers Increase Profits – No ticket, no food. It is as simple as that. Remote printers control theft from the kitchen and bar by printing the items ordered at the POS. This simple step then insures that every item prepared has been properly entered at the POS. Management simply monitors the activity in the kitchen and bar to make sure that no items are prepared without the proper printed receipt. Remote printers are some of the least expensive theft control devices you can buy. Remote Printers Increase Speed of Service – Servers and wait staff no longer have to run to the kitchen to place their order verbally or manually. They can now enter the order on the POS and know that the kitchen and bar have received the order. The kitchen and bar begin work on the order immediately and may even have it ready by the time the server gets there to pick it up. Remote Printers Reduce Food Waste – No more hard to read hand written tickets. Remote printers will print the items in large easy to read fonts with modifiers in red ink. This reduces guess work by the prep staff and bartenders and this reduces waste for the entire operation. Remote Printers Organize Work Flow – By placing multiple remote printers in the bar management is able to spread the workflow to multiple drink stations and bartenders. Each bartender has their own remote printer that will help distribute the workflow. The same can be done in the kitchen for each prep station. Having a remote printer for each prep area will help distribute the work load and create a much smoother kitchen operation. Aldelo Express Has 20 Remote Printers – Aldelo Express has the ability to split the order amongst 20 remote printers. Obviously, very few operations will ever need that many printers but Aldelo Express can handle the load. This allows the operation to take full advantage of the cost saving, security enhancing and organizing features of remote printers. The Conclusion Restaurant operations should never be limited by their POS system, quite the opposite. A POS system should not only allow for growth it should promote growth through cost savings and revenue generation. Having additional remote printers will create security in the operation that will prevent theft and speed of customer service. Remote printers are one of the least expensive theft deterrent devices that a restaurant owner can invest in. But it takes more than simply installing additional printers. The restaurant operation will also need a POS system that can re-route printers based upon the item entered, the day of the week, time of the day and even down to who entered the item. Aldelo Express is a powerful tool for operations to completely control their business. Remote printers are part of the solution needed to completely control your operation, cut cost and increase profits.  By: Jerry Wilson
Vice President of Merchant Services, Aldelo LP The Scenario A great many restaurants have struggled for years with how to properly pace orders going to the kitchen and to the table. Some restaurants have even resorted to taking partial orders to help with the pace of the meal. An example would be asking for an appetizer order and then coming back to the table to take the entrée order. As a diner I have always found this method a bit awkward even though I knew what the server was attempting to do. The real problem is the kitchen being slammed with the entire order at once from several different tables and then being expected to remember when to drop the items to pace every meal in the restaurant. It is unrealistic to expect the kitchen staff to be able to meet this demand. The same can be said for the wait staff if they are expected to not enter items into the POS system until they are ready for them to be started. It is totally unfair for the wait staff to recognize the cook times for all the items on the menu and then send the order when it is time to start cooking. There is also the challenge of different items taking different times to cook. Sending the entire order to the kitchen and expecting all entrée items to come out together is simply unrealistic. The Solution Let technology help. Aldelo Express has the ability to allow for items to be placed on hold and sent to the kitchen in an orderly fashion so the kitchen is not slammed and overwhelmed. Manual Hold and Fire – Servers can place any item on hold and then return to the terminal to manually release the hold as the table is ready for the next meal course. This allows the server to watch the table and pace the meal as the needs of the customer are determined. Timed Hold and Fire – When placing items on hold the server has options available to them for a timed hold/fire for the individual items being held. The system will display the current time and allow the server to determine the exact time that they want the item released to the kitchen. The server also has the option to place the item on hold for a specific length of time. A list of preset minutes is displayed to make selection of the hold time more convenient. Setting an automatic time to fire the item to the kitchen is also a fail-safe option in case the server is busy and forgets to return to the terminal to manually fire the item. Entire Order Can be Entered at Once – This now allows the server to take the entire order when the customer is ready. The system will pace the items to the kitchen and insure that the customer’s dining experience is not rushed. If needed, the entire order can be paused or placed On Hold while the server goes back to the table to ask a question. The server does not have to leave the order open on the terminal or send it before they are ready. Placing the entire order On Hold gives them the time they need to get it right. The Conclusion Most POS systems struggle with the implementation and application of this feature. Some may have the ability to hold and item and manually fire the item. Fewer will have the ability to automatically fire the item based on a timer. Let technology help smooth out your operation. Aldelo Express is able to perform all of these functions, making the application of the feature much easier for any restaurant owner. By: Jerry Wilson Vice President of Merchant Services, Aldelo LP Reason # 1 – You Make More Profits with Aldelo Express
Users of Aldelo Express simply make more money. Here is why:
Aldelo Express takes a feature and goes beyond what other POS platforms do. For instance:
Modules usually charged for on other software platforms are included with Aldelo Express:
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