7-minute read ---
Reports of labor shortages impacting the restaurant industry continue at unprecedented rates despite an enormous amount of job openings for all job positions in this sector. Restaurant owners and operators are personally filling the gaps in their operations by dedicating extra hours taking on a variety of job functions previously held by hostesses, servers, kitchen and support staff.
With no end in sight, many are leaning on restaurant POS technology for relief and redefining roles and responsibilities that will change the landscape of how restaurants are managed for years to come. More than ever, customers are driving their own dining and take-out experiences by utilizing customer-facing online ordering solutions to review menus, place orders, make payments, and manage the delivery of their food and drink items.