Reports of labor shortages impacting the restaurant industry continue at unprecedented rates despite an enormous amount of job openings for all job positions in this sector. Restaurant owners and operators are personally filling the gaps in their operations by dedicating extra hours taking on a variety of job functions previously held by hostesses, servers, kitchen and support staff.
With no end in sight, many are leaning on restaurant POS technology for relief and redefining roles and responsibilities that will change the landscape of how restaurants are managed for years to come. More than ever, customers are driving their own dining and take-out experiences by utilizing customer-facing online ordering solutions to review menus, place orders, make payments, and manage the delivery of their food and drink items.
Whether customers are in-store, at home, at work, or at an event, they’re able to utilize online solutions through the comforts and convenience of their personal devices. Meanwhile, restaurant owners are more at ease as they manage orders and related services more efficiently with fewer paid staff while customer satisfaction skyrockets. The financial benefits of increased operational efficiencies is a lifesaver to their business and personal livelihood.
Like in the corporate business world, owners are learning to do more with less staff in the brick and mortar space by utilizing cloud-based technology and online solutions that cater to remote customers. The results are improved productivity and a lower average hourly wage cost. Such savings are vital to small and medium business owners who feel increased competition from fast food establishments that bombard the market with “meal deals” and offer hiring bonus incentives to newly hired staff.
Currently 89% of full-service restaurant operators say that their staffing levels are below normal¹. Yet the customer count for casual dining restaurants are moving back² towards pre-pandemic levels and demand for online self-service options continues to increase¹. The need for a reliable, full-featured, and affordable POS restaurant technology platform is becoming all the more dire for restaurant owners to keep their doors open.
Five Ways the Aldelo Express Cloud POS Platform Helps Restaurant Owners Succeed
1. Full-Featured POS Solution and Ecosystem