Metin Yalcin, owner of Po’boys Kitchen in San Francisco, using Aldelo Express POS
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How POS Technology Helps Merchants
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7-minute read ---
Reports of labor shortages impacting the restaurant industry continue at unprecedented rates despite an enormous amount of job openings for all job positions in this sector. Restaurant owners and operators are personally filling the gaps in their operations by dedicating extra hours taking on a variety of job functions previously held by hostesses, servers, kitchen and support staff.
With no end in sight, many are leaning on restaurant POS technology for relief and redefining roles and responsibilities that will change the landscape of how restaurants are managed for years to come. More than ever, customers are driving their own dining and take-out experiences by utilizing customer-facing online ordering solutions to review menus, place orders, make payments, and manage the delivery of their food and drink items.
With no end in sight, many are leaning on restaurant POS technology for relief and redefining roles and responsibilities that will change the landscape of how restaurants are managed for years to come. More than ever, customers are driving their own dining and take-out experiences by utilizing customer-facing online ordering solutions to review menus, place orders, make payments, and manage the delivery of their food and drink items.
Whether customers are in-store, at home, at work, or at an event, they’re able to utilize online solutions through the comforts and convenience of their personal devices. Meanwhile, restaurant owners are more at ease as they manage orders and related services more efficiently with fewer paid staff while customer satisfaction skyrockets. The financial benefits of increased operational efficiencies is a lifesaver to their business and personal livelihood.
Like in the corporate business world, owners are learning to do more with less staff in the brick and mortar space by utilizing cloud-based technology and online solutions that cater to remote customers. The results are improved productivity and a lower average hourly wage cost. Such savings are vital to small and medium business owners who feel increased competition from fast food establishments that bombard the market with “meal deals” and offer hiring bonus incentives to newly hired staff.
Currently 89% of full-service restaurant operators say that their staffing levels are below normal¹. Yet the customer count for casual dining restaurants are moving back² towards pre-pandemic levels and demand for online self-service options continues to increase¹. The need for a reliable, full-featured, and affordable POS restaurant technology platform is becoming all the more dire for restaurant owners to keep their doors open.
Like in the corporate business world, owners are learning to do more with less staff in the brick and mortar space by utilizing cloud-based technology and online solutions that cater to remote customers. The results are improved productivity and a lower average hourly wage cost. Such savings are vital to small and medium business owners who feel increased competition from fast food establishments that bombard the market with “meal deals” and offer hiring bonus incentives to newly hired staff.
Currently 89% of full-service restaurant operators say that their staffing levels are below normal¹. Yet the customer count for casual dining restaurants are moving back² towards pre-pandemic levels and demand for online self-service options continues to increase¹. The need for a reliable, full-featured, and affordable POS restaurant technology platform is becoming all the more dire for restaurant owners to keep their doors open.
Five Ways the Aldelo Express Cloud POS Platform Helps Restaurant Owners Succeed
1. Full-Featured POS Solution and Ecosystem
Customizable for Any Application
Customizable for Any Application
The majority of customers miss personal dining experiences at local restaurants, and over 50% of adults say restaurants are an essential part of their lifestyle.* Aldelo’s cloud-based POS restaurant technology platform enables restaurant owners to operate efficiently with fewer staff. Aldelo offers customizable solutions for all food service applications, drawing from nearly 25 years of developing point of sale software for restaurants, cafes, bars, and food trucks.
Owners can customize their own POS ecosystem with iPads, Android devices, PAX A60 and A920 Pro hand-held payment devices for conducting counter, tableside, and remote ordering. Every one of Aldelo Express’ POS devices seamlessly integrate and send in-store and online orders directly to prep printers or Aldelo’s Kitchen Display System (KDS), maximizing productivity.
Aldelo offers a variety of products and solutions for conducting complete and contactless POS transactions. Aldelo’s self-service Kiosk app increases ordering and payment options for indoor and outdoor environments. Compact hand-held POS devices are used for tableside ordering, curbside pick-ups, and deliveries. These are also great for managing food trucks, pop-ups, and outdoor events.
Customers are able to utilize Aldelo’s Online Ordering and Payments Masa+ solution to place and pay for orders from home, at work, or during events. The online ordering solution is ideal for placing and paying for orders while in-store for faster service and eliminating walkouts.
Using rear-facing customer displays shows vibrant images of menu items and streamlines sales with order confirmations and contactless payments while enhancing digital marketing with banner ads and personalized promotions.
Owners can customize their own POS ecosystem with iPads, Android devices, PAX A60 and A920 Pro hand-held payment devices for conducting counter, tableside, and remote ordering. Every one of Aldelo Express’ POS devices seamlessly integrate and send in-store and online orders directly to prep printers or Aldelo’s Kitchen Display System (KDS), maximizing productivity.
Aldelo offers a variety of products and solutions for conducting complete and contactless POS transactions. Aldelo’s self-service Kiosk app increases ordering and payment options for indoor and outdoor environments. Compact hand-held POS devices are used for tableside ordering, curbside pick-ups, and deliveries. These are also great for managing food trucks, pop-ups, and outdoor events.
Customers are able to utilize Aldelo’s Online Ordering and Payments Masa+ solution to place and pay for orders from home, at work, or during events. The online ordering solution is ideal for placing and paying for orders while in-store for faster service and eliminating walkouts.
Using rear-facing customer displays shows vibrant images of menu items and streamlines sales with order confirmations and contactless payments while enhancing digital marketing with banner ads and personalized promotions.
2. Online Ordering:
QR Code Digital Storefront and Menus
QR Code Digital Storefront and Menus
Nearly 50% of young adults planning to order takeout or delivery say the availability of online ordering influences their preference of one restaurant over another. Without the need to hire additional service staff, Aldelo Express’ online ordering and payments solution provides multiple ways to boost a restaurant’s revenue.
Masa+ Online Ordering and Payments offers owners a native online digital storefront and ordering solution that saves them money by eliminating third party devices, applications, and fees. Promote a unique QR code for the business and menu with customer-facing services to increase operational efficiencies, improve table turn rates, and eliminate menu cleaning or printing costs.
Masa+ allows restaurant owners to customize menu items and pricing, and establish an online presence that suits their business needs, expands customer outreach, and processes more orders with fewer wait staff.
Advertise unique QR codes on table tents, social media, window decals and more that will take customers straight to the online store where they can view vibrant menus and order food and drinks from anywhere.
Masa+ Online Ordering and Payments offers owners a native online digital storefront and ordering solution that saves them money by eliminating third party devices, applications, and fees. Promote a unique QR code for the business and menu with customer-facing services to increase operational efficiencies, improve table turn rates, and eliminate menu cleaning or printing costs.
Masa+ allows restaurant owners to customize menu items and pricing, and establish an online presence that suits their business needs, expands customer outreach, and processes more orders with fewer wait staff.
Advertise unique QR codes on table tents, social media, window decals and more that will take customers straight to the online store where they can view vibrant menus and order food and drinks from anywhere.
3. Aldelo Pay with Digital Wallet:
Integrated Credit Cards, e-Gift, Loyalty and Rewards
Integrated Credit Cards, e-Gift, Loyalty and Rewards
Loyalty and rewards incentive programs influence 35% of customers when deciding where to eat or drink. Aldelo’s native multi-store offerings allows restaurant owners to customize eGift, eLoyalty, and Rewards programs for their business that promotes brand allegiance, influences repeat business, and gives them a competitive edge. Customers are able to manage and track their rewards progress from initial purchase through to redemption of earned items.
Restaurant owners streamline a variety of payments and redemptions for all in-store and online orders and delivery types, enabling customers to complete fast, contactless, and convenient digital transactions from any web browser.
e-Gift management improves staff efficiency and eliminates errors, as customers easily manage their e-Gift purchases, reloads, and share e-Gifts via SMS text with family and friends.
The Masa+ Secure Digital Wallet stores, tracks, and manages customer credit cards, e-Gift, Loyalty, and Rewards points and is accessible on any browser…ensuring that customers never forget or lose a card, making patronizing restaurants easier than ever.
Restaurant owners streamline a variety of payments and redemptions for all in-store and online orders and delivery types, enabling customers to complete fast, contactless, and convenient digital transactions from any web browser.
e-Gift management improves staff efficiency and eliminates errors, as customers easily manage their e-Gift purchases, reloads, and share e-Gifts via SMS text with family and friends.
The Masa+ Secure Digital Wallet stores, tracks, and manages customer credit cards, e-Gift, Loyalty, and Rewards points and is accessible on any browser…ensuring that customers never forget or lose a card, making patronizing restaurants easier than ever.
4. Self-Service Kiosk App
Contactless Order Entry Anywhere
Contactless Order Entry Anywhere
43% of adults aged 24-39 would prefer using a self-service tablet or app when completing orders and payments at a sit down restaurant. The Aldelo Express Kiosks app enables customers to manage an entire transaction from order to payment to pick up without the need to wait for a server or stand in long lines.
Contactless ordering kiosks for indoor and outdoor seating distribute the number of order entry points throughout the restaurant, letting customers enjoy efficient service and make quick and easy payments. The kiosk allows staff to work more productively, serve customers more efficiently, and focus on delivering great customer experiences.
As dine in crowds move back to normal levels, Aldelo Express Kiosks enable restaurant owners to run large and small operations with improved operational efficiency, increased table turn rates, and fewer paid staff.
Contactless ordering kiosks for indoor and outdoor seating distribute the number of order entry points throughout the restaurant, letting customers enjoy efficient service and make quick and easy payments. The kiosk allows staff to work more productively, serve customers more efficiently, and focus on delivering great customer experiences.
As dine in crowds move back to normal levels, Aldelo Express Kiosks enable restaurant owners to run large and small operations with improved operational efficiency, increased table turn rates, and fewer paid staff.
5. Single Point, Multi-Store Cloud Back-Office
Restaurant Management and Reporting
Restaurant Management and Reporting
A cloud-based POS solution allows owners to efficiently manage single operations or multiple stores from one back office portal. Aldelo Express back office provides easy access to the business from any web connection, so owners can manage their operation anywhere and anytime. The Aldelo cloud real-time data sync of store, device, and menu changes ensures an operation is always up-to-date.
View dashboard and in-depth reporting and analytics through multiple filters for maintaining proper insights into the business. Aldelo Express’ detailed labor management, analytics, and controls with performance tracking, threshold alerts, and more provides for a more secure and proactive approach to business management.
The Aldelo Express Cloud POS Platform offers a secure management solution for any restaurant, pizza place, bar, cafe, or food truck and dynamically scales with the business with no hosting or storage fees.
Learn more by contacting an Aldelo representative today at [email protected] or 925-621-2410
View dashboard and in-depth reporting and analytics through multiple filters for maintaining proper insights into the business. Aldelo Express’ detailed labor management, analytics, and controls with performance tracking, threshold alerts, and more provides for a more secure and proactive approach to business management.
The Aldelo Express Cloud POS Platform offers a secure management solution for any restaurant, pizza place, bar, cafe, or food truck and dynamically scales with the business with no hosting or storage fees.
Learn more by contacting an Aldelo representative today at [email protected] or 925-621-2410
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Restaurants that use ultra-competitive Aldelo Pay or Aldelo Partner Merchant Services obtain access to a Centralized Multi-Store Restaurant Technology Platform that includes Masa+ Online Ordering, Unlimited Software Releases, Unlimited Software Upgrades, and 24/7 Technical Support! *** Please contact an Aldelo representative today for more details, including a free Aldelo Express POS demo trial [email protected] | 877-639-8767 | [email protected] |
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¹ Finances Online, “85 Significant Restaurant Statistics: 2020/2021 Analysis of Data & Market Share,” James Anthony, 2021
² Restaurant Business Online, “Casual Dining's Traffic Is Nearly Back To Pre-pandemic Levels, Study Finds,” Peter Romeo, June 16, 2021
* All statistics reported in this post not cited by a footnote "¹" or " ²" were gathered from the National Restaurant Association’s 2021 State of the Industry Report
² Restaurant Business Online, “Casual Dining's Traffic Is Nearly Back To Pre-pandemic Levels, Study Finds,” Peter Romeo, June 16, 2021
* All statistics reported in this post not cited by a footnote "¹" or " ²" were gathered from the National Restaurant Association’s 2021 State of the Industry Report