Kiosks and Online Ordering Help Restaurants Provide Competitive Staff Wages
3-minute read --- In 2016, self-service Kiosks and online ordering were uncommon in the restaurant industry. A few restaurants offered tableside tablets for self-service ordering and payments, while leading fast-food chains provided customer-facing Kiosks in lobbies to bust lines and streamline in-house dining services. Though many restaurants had their own website to display venue images, menus, and store information, few utilized online ordering solutions to expand their operation. Years later, accelerated by the contactless dining demands of a global pandemic, Kiosks and online ordering are everywhere, supporting contactless food and drink operations and helping restaurant owners provide competitive staff wages in a slim employee market.
From entering orders and delivering the guest check to processing physical payment tenders and printing a confirmation receipt, closing out a party’s bill in sit-down environments can take restaurant servers several minutes. If a customer’s card does not go through, the process is slowed even more, resulting in a lower table turn rate and less profit for the business.