Ghost Kitchens Use Smart Kitchen Display Systems (KDS) to Integrate Customer Services
3-minute read ---
Food aside, rather than establishing a restaurant’s brand on atmosphere, services, and overall dining experiences, in the last few years ghost kitchens have revolutionized the food service landscape with a heightened emphasis on superior food quality and customer services. These food service businesses are designed for and rely solely on remote orders, processing ordering and payments remotely before preparing, cooking, and packaging customers’ food and drinks for pick-up or delivery. With no front-of-house costs for service, maintenance, and overhead, ghost kitchens collect revenue from a completely digital customer base, utilizing online ordering, payment, and smart kitchen display systems (KDS) to support seamless transaction processes and order production from start to finish. This includes capturing order histories for quick and easy menu item recall and reorder through unique customer profiles available on staff terminals for phone orders as well as customer-facing online ordering solutions.