Aldelo 2021 Recap
4-minute read ---
Since March of 2020, restaurant owners faced what seems like a lifetime of challenges that have threatened long-standing businesses and livelihoods. Labor shortages impacted the restaurant industry despite an enormous amount of job openings for all job positions in the sector. Restaurant owners and operators personally filled the gaps in their operations by dedicating extra hours taking on a variety of job functions previously held by hostesses, servers, kitchen and support staff.
In 2021, increased demand and a shortage of semi-conductor chips slowed manufacturing production resulting in a backlog of shipments that is bringing supply-chains to a halt at US cargo ports. Specifically impacting restaurants was the inability to obtain equipment that runs the POS technology and solutions required to manage restaurants and serve customers. Mission-critical point-of-sale products such as touch-screen terminals, payment devices, printers, cash drawers, and other components are still expected to face drastic production and shipping delays well into 2022, while dramatically increasing in price.
Restaurant adoption of seamlessly integrated online, mobile, and remote ordering and payment solutions helped restaurant owners successfully navigate the supply and labor shortages in 2021. These digital solutions prompt customers to work in tandem with merchants and enable restaurants to serve customers in creative, new, and lucrative ways in-store, online, outdoors, and off-site.