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Since March of 2020, restaurant owners faced what seems like a lifetime of challenges that have threatened long-standing businesses and livelihoods. Labor shortages impacted the restaurant industry despite an enormous amount of job openings for all job positions in the sector. Restaurant owners and operators personally filled the gaps in their operations by dedicating extra hours taking on a variety of job functions previously held by hostesses, servers, kitchen and support staff.
In 2021, increased demand and a shortage of semi-conductor chips slowed manufacturing production resulting in a backlog of shipments that is bringing supply-chains to a halt at US cargo ports. Specifically impacting restaurants was the inability to obtain equipment that runs the POS technology and solutions required to manage restaurants and serve customers. Mission-critical point-of-sale products such as touch-screen terminals, payment devices, printers, cash drawers, and other components are still expected to face drastic production and shipping delays well into 2022, while dramatically increasing in price.
Restaurant adoption of seamlessly integrated online, mobile, and remote ordering and payment solutions helped restaurant owners successfully navigate the supply and labor shortages in 2021. These digital solutions prompt customers to work in tandem with merchants and enable restaurants to serve customers in creative, new, and lucrative ways in-store, online, outdoors, and off-site.
In 2021, increased demand and a shortage of semi-conductor chips slowed manufacturing production resulting in a backlog of shipments that is bringing supply-chains to a halt at US cargo ports. Specifically impacting restaurants was the inability to obtain equipment that runs the POS technology and solutions required to manage restaurants and serve customers. Mission-critical point-of-sale products such as touch-screen terminals, payment devices, printers, cash drawers, and other components are still expected to face drastic production and shipping delays well into 2022, while dramatically increasing in price.
Restaurant adoption of seamlessly integrated online, mobile, and remote ordering and payment solutions helped restaurant owners successfully navigate the supply and labor shortages in 2021. These digital solutions prompt customers to work in tandem with merchants and enable restaurants to serve customers in creative, new, and lucrative ways in-store, online, outdoors, and off-site.
Through the year’s ups and downs, restaurant owners’ iconic grit and perseverance enabled them to navigate their changing circumstances. In the end, restaurants that experimented with non-traditional dining services were able to increase their productivity and enhance customer satisfaction while lowering overhead costs and minimizing dependency on a limited labor market.
In 2021 Aldelo introduced several cutting-edge developments, enhancing a variety of “contactless services” for meeting customer demands, and helping owners and operators achieve a sustainable and robust business in uncertain times.
Here are some of the company’s most valuable contributions from 2021:
- Access to All-in-One Compact Mobile POS Devices
- “Facial AI” Login Security Feature
- Physical Split Check
- Enhanced Masa+ Digital Payment Features
- Increased Company Communications to Merchants and Partners
- New Third-Party POS Integrations
Looking Ahead to 2022
As digital self-services for menus, ordering, and payments continue to dominate consumer expectations, restaurants utilizing and offering these services have established themselves in the industry’s “new normal.” Restaurants that operate with Aldelo Express Cloud POS are realizing that “tomorrow is now today,” as they seamlessly move away from legacy hardware-dependent solutions to digital and paperless solutions, improving performance and lowering costs.
As the industry moves from 2021 to 2022, Aldelo, L.P. will continue to support owners and operators by developing POS solutions and features that are important to restaurants today and confidently assuring them with access to features needed for tomorrow.
The Aldelo Express Cloud POS restaurant technology platform supports a rich ecosystem of merchant- and customer-facing solutions and applications that are available to Aldelo Express users with the click of a button from any POS device. This includes full-featured POS, smart kitchen display systems (KDS), self-service kiosks, interactive multi-media customer displays, and more.
If you would like to learn more about the Aldelo Express Cloud POS solution, please contact an Aldelo representative today at [email protected] and 877-639-8767.
Looking Ahead to 2022
As digital self-services for menus, ordering, and payments continue to dominate consumer expectations, restaurants utilizing and offering these services have established themselves in the industry’s “new normal.” Restaurants that operate with Aldelo Express Cloud POS are realizing that “tomorrow is now today,” as they seamlessly move away from legacy hardware-dependent solutions to digital and paperless solutions, improving performance and lowering costs.
As the industry moves from 2021 to 2022, Aldelo, L.P. will continue to support owners and operators by developing POS solutions and features that are important to restaurants today and confidently assuring them with access to features needed for tomorrow.
The Aldelo Express Cloud POS restaurant technology platform supports a rich ecosystem of merchant- and customer-facing solutions and applications that are available to Aldelo Express users with the click of a button from any POS device. This includes full-featured POS, smart kitchen display systems (KDS), self-service kiosks, interactive multi-media customer displays, and more.
If you would like to learn more about the Aldelo Express Cloud POS solution, please contact an Aldelo representative today at [email protected] and 877-639-8767.
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Restaurants that use ultra-competitive Aldelo Pay or Aldelo Partner Merchant Services obtain access to a Centralized Multi-Store Restaurant Technology Platform that includes Masa+ Online Ordering, Unlimited Software Releases, Unlimited Software Upgrades, and 24/7 Technical Support! *** Please contact an Aldelo representative today for more details, including a free Aldelo Express POS demo trial [email protected] | 877-639-8767 | [email protected] |
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Aldelo Announces Release of “Facial AI” Login Feature
Facial Recognition Technology Secures POS, Labor and Manager Functions PLEASANTON, CA – December 21, 2021 - Aldelo, L.P., developer of the Aldelo Express Cloud POS restaurant technology platform that includes a native suite of merchant- and customer-facing iOS and Android point-of-sale solutions, announces the release of its “Facial AI” login feature. The first application of the technology for the restaurant industry, Aldelo’s facial recognition solution utilizes a standard tablet for securing access to Aldelo Express POS, timekeeping modules used for tracking employee time, manager functions, and cloud back-office.
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Aldelo’s 2023 Achievements Include
Industry-Leading AI Services Company Enters 25th Year with Cutting-Edge Restaurant Technology Developments 3-minute read ---
In the ever-evolving landscape of the restaurant industry, point of sale technology developments are essential to enhancing restaurant efficiency, customer experience, and overall profitability. Since its first Windows-based system of 1999, Aldelo has been at the forefront of developing leading-edge top-tier point of sale (POS) solutions for the restaurant industry. The commitment is met through continual year-round development of innovative point of sale solutions for all restaurant applications. In this blog post, we'll explore seven of Aldelo's cutting-edge contributions of 2023. |
* Hospitality Technology. "2022 POS Software Trends Report: Integration, Mobility & Analytics." 2021. Hospitalitytech.com