Aldelo Express POS Goes “Beyond the Counter” for Supporting Outdoor Dining
3-minute read ---
Recent limitations for dine-in restaurants prompted over half of U.S. restaurants to begin providing outdoor on-premises services. In the third quarter of 2021 that trend persists, with 65% of restaurant operators offering on-premises outdoor dining in patio, deck, parklet, or sidewalk settings. Surveys also report that even after pandemic restrictions are lifted, 90% of restaurant owners and 84% of adult customers would prefer restaurants to be allowed to continue offering outdoor dining on sidewalks, parking lots, or streets. To efficiently serve these now common dining environments, restaurants ideally need an all-in-one point of sale with both tableside and remote solutions that can ebb and flow with their business needs. Selecting a single and affordable, full-featured, scalable POS solution that meets a restaurant's needs can be difficult for owners. Restaurants are typically faced with purchasing multiple solutions that include hidden fees and add-ons that are costly, clumsy, and inefficient to manage.
84% of adult consumers would like to continue enjoying outdoor dining in non-traditional settings after the pandemic
Fortunately, Aldelo Express Cloud POS promises restaurants an ultra-competitive return on their point-of-sale investment. Merchants receive a complete suite of merchant- and customer-facing POS solutions, which extends all POS features beyond the counter to tableside, outdoor, remote events, and at-the-door customer delivery. Restaurants can manage orders and payments with iPad and Android mobile devices that are seamlessly integrated with the in-store POS and restaurant technology platform. This includes the Aldelo Express native integrated Masa+ Online Ordering and Payments platform, Kitchen Display System (KDS), and delivery module that enable restaurants to seamlessly operate indoor, outdoor, and on-the-go operations. Restaurants easily associate unique QR codes to a restaurant’s Masa+ online store and convert parking lots, sidewalks, parklets, streets, or decks into streamlined, self-service dining environments. Customers scan a QR code unique to their table or parklet stall location and begin ordering food and drinks through Masa+ Online Ordering and Payments, without the need to wait for an available server. Customers complete payments in-advance on their own through their web-enabled device, allowing restaurants to run a complete food service operation with fewer staff.
Restaurants can also elect to have servers deliver food and drinks and finalize payments through mobile handheld POS devices. The seamlessly integrated mobile devices allow servers to complete orders and payments in the palm of their hand from anywhere with a Wi-Fi or Cellular connection. Customers pay via credit card, mobile payment services, or integrated Masa+ Loyalty, e-Gift, Coupons, and Rewards. All orders made on mobile handheld devices are sent directly to kitchen printers or Aldelo Express smart Kitchen Display Systems (KDS), and can be recalled, reopened, and edited from any POS terminal.
Convert parking lot into curbside pickup lots and drive-in diners
Aldelo Express provides restaurants with native self-service Kiosk App to enhance their outdoor dining environments. Kiosks can be strategically placed on tables or outdoor mounts to provide vibrant, easy-to-use ordering and payment solutions to customers eager to bypass long wait times. Orders are delivered to customers by staff or ticket numbers are called for customer pick-up at the counter. With digital banner ads and virtual promotions, Kiosks display enhanced on-site marketing for restaurants.
Digital reservation and waitlist modules help restaurants increase operational efficiency, improve table turn rates, and increase customer satisfaction. Each module provides staff with unique customer profiles associated with each reservation or waitlist entry. Restaurants gain visibility of indoor and outdoor table layouts, including important reservation details and customer requests across all POS devices. This enables front-of-house staff to seamlessly coordinate a personal, VIP-style dining experience for customers eager to return to on-premises dining. Each module also supports secure SMS messages to confirm customers’ reservations and notify them when their table is ready.
Finally, with Aldelo Express’ cloud-based back-office accessible anytime, anywhere, restaurants can easily determine the best solutions for their business as they experiment with new services and extend their operations to outdoor, pop-up, event, and home delivery settings.
Restaurants that use “ultra-competitive” Aldelo Pay or Aldelo Partner Merchant Services receive a Centralized Multi-Store Restaurant Technology Platform at ZERO COST including Aldelo Express Cloud POS, Masa+ Online Ordering, Unlimited Licenses, Software Releases, Software Upgrades and 24/7 Technical Support