Aldelo Express – Featured Feature Delivery Management System

By: Jerry Wilson
Vice President of Merchant Services, Aldelo LP

The Scenario
What started off years ago as almost a courtesy to restaurant customers has mushroomed into a significant portion of a restaurant’s business.  Delivering food is now so much more than a courtesy.  It is now upwards of 50% of a restaurant’s daily volume.  In some cases it is 100% of their business as dedicated delivery restaurants have now surfaced.

The challenges created by this high demand have been magnified by the type of foods being ordered.  Today’s restaurant diner almost always orders something special.  Extra this, no that and only what they want.  These demands on the POS system create issues when the system cannot handle complex orders.

Speed is also an issue.  Rarely does the customer order before they want their food.  Speed of service is still a concern for the delivery restaurant.  Getting the food out of the kitchen quickly is only part of the problem.  Getting the food promptly to the customer is another issue that plagues a delivery restaurant.

Finally there is collecting for the meal.  Cash sales must take place at the customer’s location.  Credit card sales are generally done over the phone costing the restaurant extra fees for processing a credit card with the card not present.

The Solution
The Aldelo Express Delivery Management System is a total delivery solution that encompasses the multiple steps involved in taking, delivering and paying for an order.  Each step in the process is closely monitored and the entire delivery team is walked through each of the steps.  The Aldelo Express Delivery Management System brings together each step and makes it a true team effort.
The steps monitored by the system are:

1. Caller ID – Taking the call and looking up the customer
2. Customer Profile – Complete customer information with their entire order history.
3. Order Taking – Previous orders are easily duplicated, modified or new orders taken
4. Order Dispatch – Either use a dedicated dispatcher or allow drivers to self-dispatch
5. Activate Mapping – Use mobile mapping software to guide drivers from one delivery to the next
6. Pay-at-the-Door – Use our mobile iPad application to close the order at the door.  This reduces credit card fees and gives an accurate time of delivery.
7. Money Drop – Upon return to the store the driver is prompted to drop their cash to prevent loss.

 
The Conclusion
The importance of a complete delivery management system demands a system like Aldelo Express.  The Aldelo Express Delivery Management System closely monitors and manages every step of the delivery process.
Without such a system in place there are too many opportunities for orders to be missed, forgotten and speed of service will suffer.  Overall customer satisfaction will fall and so will sales.

The Aldelo Express Delivery Management Module is included with Aldelo Express.  Aldelo Express is included with our Aldelo Pay credit card processing making this combination the most powerful in the POS industry.