Restaurant POS FAQ

Your monthly software cost depends on how many POS stations and optional services you need. Ask for a proposal that itemizes software, hardware, processing and applicable taxes.

You can use a compatible iPad or Android device for Aldelo Express. Hardware is priced separately, and integrated chip or tap payments require a supported payment device.

Software subscriptions renew monthly unless your order specifies a different term. A separate merchant processing agreement can have its own commitment and early termination fee.

Processing is quoted separately from POS software. Ask for a written quote for your restaurant so you can compare card rates, recurring fees and the cost of the equipment you need.

You can subscribe to Express separately and keep your payment provider.

You can install Express yourself or pay a partner to install it. Your order lists setup and service charges, and your cancellation date and any separate processing commitment affect what you owe.

SaaS stands for software as a service. You pay a recurring fee to use Express, with the monthly amount based on your stations and selected services.

Express is a cloud-connected POS for supported iPad and Android devices, with remote access to store reports. Aldelo POS for Windows runs on Windows computers and is licensed separately.

Bartenders can keep a tab open for another round, transfer it to a table and split the check when guests leave. Scheduled pricing lets happy-hour prices take effect at the times you choose.

Counter, kiosk and online orders can reach the kitchen display or printer with required choices and modifiers attached. A customer display lets guests check their order before they pay.

Express keeps sizes, crusts, half-and-half toppings and prep notes on the kitchen ticket. Staff can manage dine-in, phone and online orders alongside pickup and delivery.

Use a T2 at the service window or take orders beside the truck with a P5L handheld. Online Order lets you set pickup hours for guests who order ahead.

You can review store sales and operating reports remotely. Ask for a demonstration using both restaurants to see which reports, menus and staff permissions you can manage together.

Developers can use the Aldelo Express cloud REST API to connect restaurant applications. The integration determines which data and permissions to request.

Guests open your branded menu in a browser or scan a table QR code, choose items and pay using the options you offer. Online Order uses your Express menu and sends orders to the POS and your configured kitchen display or printer.

Express can keep taking in-store orders during an internet outage. With Store & Forward enabled on a supported ePay setup, eligible card payments are saved within your store’s limits and submitted for approval when connectivity returns.

Express supports both DoorDash and Uber Eats. Connect the restaurant’s merchant account for each service, sync the menu and send incoming orders through Express to your kitchen display or printer.

Orders placed through your own Aldelo Online Order storefront go directly to your restaurant, bypassing third-party marketplace commissions. Check your proposal for software, payment processing and any delivery charges.

Servers can enter an order on a P5L handheld, send it to the kitchen and split the check at the table. With a compatible merchant account and integrated payments enabled, guests can tap or insert their card on the same device.

Aldelo Kitchen Display runs on a supported iPad and routes items to the station that prepares them. Cooks can mark items complete while the expediter sees which dishes are ready to go out together.

Aldelo Self-Service Kiosk lets guests browse a menu, choose modifiers and place an order on a supported iPad. Orders go to Express and the configured kitchen station, with payment options determined by your setup.

Guests can buy and redeem physical gift cards and eGifts through participating locations and online channels. With Loyalty & Rewards, you choose which purchases earn points and what guests can redeem them for. Guests can also scan a QR code to claim a Promo Offer and redeem it at checkout.

Voice Order AI handles restaurant calls, and Menu Builder AI creates a draft menu from a photo for staff to review. Tip Adjust AI reads handwritten tips for review at closeout, while Face Login AI helps enrolled employees sign in.

It can answer menu questions, take customized phone orders and handle reservation requests. Orders go to Express, and you choose which calls it answers, when it answers and when staff should take over.

The QuickBooks Online integration sends accounting and employee timecard summaries from Express. Ask Support which records to sync for your accountant.

Setup time depends on your menu, hardware, payments and kitchen routing. Menu Builder AI can draft the menu from a photo, then your team can review it and run a test order before opening.

Menu Builder AI can read a photo of your menu and draft items, groups and prices in Express. Review modifiers and prices before launch, and ask about migration separately if you also need sales history or customer records.

Aldelo technical support is available around the clock at 925-215-5634 and support@aldelo.com. The Help Center also covers menu setup, kitchen printing and payment questions.

Start with a compatible iPad, Android tablet or Android phone, or choose an Aldelo T2 counter terminal or P5L handheld. Add kitchen printers, iPad kitchen displays or kiosks according to how your team takes and fulfills orders.

Referral partners introduce merchants to Aldelo Pay and can earn agreement-based residuals, while POS resellers sell and service Aldelo with their own payment relationships. Choose your program on the Partners page and tell the team about your business.