Handle concurrent calls
The voice agent can serve multiple callers while staff focus on guests and fulfillment.
FOR YOUR PHONE ORDERING WORKFLOW
Voice Order AI
Bring the phone into the order flow.
Voice Order AI is an AI phone ordering system for restaurants. It answers menu questions, takes orders and handles reservation requests, with orders sent into Aldelo Express and the kitchen workflow.
- Phone orders
- Guest questions
- Reservation calls
SEE IT IN ACTION
Voice Order AI overview
See Aldelo’s introduction to Voice Order AI, then explore how phone ordering could fit your restaurant.
HEAR THE CONVERSATION
Your guests have questions.
Hear how a call flows.
Listen to original Aldelo Voice AI examples. Choose the kind of call your restaurant receives, then press play.
These English recordings use sample menus, names and prices. Your restaurant’s menu, service rules and connected setup determine the experience.
Try your menu in a demonstrationRECORDED EXAMPLE · ENGLISH
Pizza pickup
Follow a pizza order through the guest’s choices and the pickup confirmation.
- Menu choices
- Order confirmation
- Pickup details
Read transcript (English)
This transcript was created from the recording and may contain transcription errors.
Good afternoon. Thank you for calling Happy's Grill Demo Store. Would you like to place an order, make a reservation, or something else? Yes, I'd like to place an order for a large pepperoni pizza, please. Oh, sure. Let me check. I got a large pepperoni pizza for you. For the sauce, you can choose from Ranch, Marinara, or Pesto. Which one would you like? Pesto, please.
Sure, let me check. For toppings, you can add bacon or bell pepper. Would you like to add any of these? No, thank you. Got it. Could you please provide your name and mobile number so I can proceed with your order? Yes, my name is John Doe. Got it. And my phone number is 925-621-9. 7816. Mmm, okay. Just to confirm, is your mobile phone number 9256217816? Yes. Mmm, sounds great.
Is this order for pickup or delivery? Uh, for pickup, please. Um, alright. What time would you like to pick up your order? Uh, about 4.30 today. Okay, the large pepperoni pizza will be ready for pickup at 4.30 today. Shall I submit your order now? Yes, please. Um, alright, verifying now. Please hold on a moment. Let me process your request now. Your order has been successfully placed, and the total amount is $18.69.
You will receive an order confirmation via text soon. You may pay via the text link or at the store. I will now end this call. Please feel free to hang up at any time. Thank you for your business, and we look forward to serving you again soon.
Listening does not place an order or reservation.
BUILT AROUND THE WORK
Make the phone part of the team.
Speak the guest’s language
Multilingual conversation supports ordering in the caller’s detected language.
Work with menu choices
Handle modifiers, suggest available alternatives and offer relevant add-ons.
Connect the order
Phone orders enter Aldelo Express, kitchen displays and back-office reporting.
FOLLOW THE TASK
From the first step
to the next handoff.
01
Answer the caller
Respond to restaurant inquiries and guide callers through menu choices.
02
Collect the request
Review pickup, delivery, and reservation scenarios with the exact choices, modifiers, and service rules your team uses.
03
Connect the handoff
Send orders into Express and the kitchen workflow. Establish payment handling and staff handoff rules before activation.
MAKE IT YOURS
What it takes
to get connected.
- Restaurant knowledge
- Prepare accurate menus, hours, availability, ordering rules and reservation instructions.
- Voice and behavior
- Choose the voice and review language coverage, call routing and staff handoff with Aldelo.
- Before activation
- Test real menu requests and exceptions. Confirm service availability and commercial terms for your account.
Questions for your setupMake the next conversation specific to your restaurant
- Which call types, languages, service hours, and menu rules will be configured?
- How do staff review orders and handle unclear requests, exceptions, or escalation?
- What telephone, POS, payment, and service conditions apply to your account?
YOUR NEXT STEP
Start with your
real restaurant.
Bring the phone requests your team handles most, including substitutions and questions that should reach a person.
Ready for the team.
Prepare staff to review incoming voice orders and take over exceptions or sensitive guest questions.
Training & tutorials Product supportExplore next
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LET’S MAKE IT WORK FOR YOU
See Voice Order AI in your restaurant.
Tell us which workflow you want to see. We’ll help arrange a focused product demonstration.