Phone ordering setup guide
Set up Voice Order AI with Aldelo Express
Follow a phone order from the caller to the kitchen. Then use one pickup order from your own menu to check that your team can make exactly what the guest requested.
- Caller
- Express POS
- Kitchen ticket
Check one order from call to kitchen
Start with a real menu choice
In the recorded pizza call, the guest asks for a large pepperoni pizza, chooses pesto and declines extra toppings. For your own trial, pick a familiar item with a required choice. Change one detail during the call and listen for the final selection.
Confirm the order and pickup time
The pizza caller asks for pickup at 4:30. The agent repeats the pickup time and asks permission to submit. In your trial, listen for the correct item, modifier and pickup details. Check the quoted total against your menu and verify any confirmation or payment instructions your store uses.
Match the Express order to the kitchen ticket
After the caller confirms, Voice Order AI sends the order to Aldelo Express. Express routes the items to your configured kitchen display or printer. Open the pickup order in Express, then have the cook read the ticket back. Check that the size and sauce match, the item reached the right station and it appeared only once.
Try a call that needs a person
Confirm which calls reach the agent and when. Call outside ordering hours and try an unavailable item or a request the agent cannot resolve. Make sure the caller gets the answer or staff handoff your team expects. Fix any mismatch and repeat the call before opening the line to guests.
Request a demo with my menu
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