Opening or switching?
Discuss your service, products and commercial options with sales.
800-801-6036sales@aldelo.comSales & merchant services
Behind your business.
Beside your team.
A new restaurant. An account change. Your next stage of growth. Find what to prepare and take the next step with Aldelo.
Start with the right team
A direct line.
A useful conversation.
Already serving?
Get product help or find the right support resource for your team.
925 215 5634support@aldelo.comExplore supportBuilding with Aldelo?
Find the partner program or developer route suited to your business.
A shared next step.
Explore partner programs Account updates
Business changes.
Start with the right request.
Store & licensing
Billing & processing
Authorized agent changes
Update the people authorized to work with Aldelo on behalf of your store.
Have these details ready
- Store name and location
- Whether you need to add, remove or change an authorized person
- A contact who can confirm the business’s authorization
Aldelo will confirm the authorization needed before changing access.
Ask about this changeTSYS deposit account update
Request the correct process for changing the bank account used for TSYS processing deposits.
Have these details ready
- Business name and location
- Confirmation that your processor is TSYS
- A brief description of the requested update, without bank details
Ask for the secure update process. Do not send account numbers, routing numbers or bank documents through the public contact form.
Ask about this changeFiserv deposit account update
Request the correct process for changing the bank account used for Fiserv processing deposits.
Have these details ready
- Business name and location
- Confirmation that your processor is Fiserv
- A brief description of the requested update, without bank details
Ask for the secure update process. Do not send account numbers, routing numbers or bank documents through the public contact form.
Ask about this changeBilling changes & corrections
Ask about a software billing change or a correction to your account.
Have these details ready
- Store name and location
- The invoice date or billing period involved
- A short explanation of the charge or correction you want reviewed
The team will review the account and confirm any applicable change. An inquiry does not itself change billing.
Ask about this changeLicense registration corrections
Correct a spelling, punctuation or similar minor error in a license registration.
Have these details ready
- Store name and location
- The field that contains the error
- The corrected text you would like reviewed
For a new owner or a different business registration, choose the matching request instead.
Ask about this changeLicense registration changes
Change registration information while the business remains under the same ownership.
Have these details ready
- Current registered business name and location
- The registration details that need to change
- Confirmation that ownership remains the same
The team will confirm the information and authorization required for your change.
Ask about this changeNew owner & licensing
Prepare the new owner’s Aldelo license or subscription for a fresh start.
Have these details ready
- Restaurant name and location
- Your role as the buyer, seller or authorized representative
- Expected opening date under new ownership and the Aldelo products you need
Aldelo software licenses are granted to the original licensee and do not transfer with a restaurant or device. The new owner needs their own license or subscription. Arrange processing, authorized access and records separately with the appropriate providers.
Ask about this change Plan the full ownership transitionAccount changes require the appropriate authorization and confirmation by Aldelo. Keep passwords, card data and bank details out of public inquiries.
A specific request?
Go straight to your task.
Getting started
A clear path to
your first service.
- 01
Choose your setup.
Start with your service style, devices, printers and kitchen stations. Confirm compatibility before buying hardware.
- 02
Prepare your menu.
Gather current items, prices and modifiers. Explore Menu Builder AI, then review the finished menu with your team.
See Menu Builder AI - 03
Connect payments.
Discuss a new merchant account or supported existing processing, then plan activation and team training before go-live.
Understand payments
Looking for your next setup?
Choose a product to see its capabilities, screens and setup details.