Express printer setup

Connect the printer and check its output

1. 01

   Power up and join the network

   Load paper, close the cover and connect power. For Ethernet, connect the printer to the restaurant router or switch. For a supported Wi-Fi model, follow its network setup. Connect the tablet to the same local network.

2. 02

   Select the printer on your tablet

   On iPad, open the Express menu, choose Hardware, select the detected printer and turn on Connected. On Android, sign in to the store, open the printer settings for the station and select the network printer. Match its model or network address to the physical unit.

3. 03

   Assign receipts and prep tickets

   Select the receipt printer for the register. For kitchen or bar tickets, assign the prep printer and check the item’s printer assignment in the back office. Save the settings.

   Express back-office guide
4. 04

   Test both destinations

   Send an order with a modifier. Confirm the dish prints once at the intended prep station, then print a guest receipt at the register. Repeat from each tablet that uses the printer.

5. 05

   If a ticket is missing

   Check power, paper and the network connection. If no device sees the printer, check the printer’s network address with your installer. If receipts work but a dish is missing, check its prep assignment before resending. Give support the printer model and tablet type.