Merchant support
Check hardware compatibility by POS edition
Find out which details Aldelo needs to check a tablet, Windows register, printer or cash drawer before you buy or replace it.
Match the hardware to its job
Aldelo Express on iPad or Android
The Express register app listed iPadOS 15.0 or later on November 12, 2026. Check your iPad model and version in Settings → General → About. For both iPad and Android, Star confirmed the TSP143IV receipt printer in October 2026. Aldelo’s April hardware list also named the Ethernet Epson TM-U220 for kitchen tickets. Ask support to check older equipment against your current Express version.
Aldelo POS for Windows
A hardware list archived on 2026-02-15 paired the Touch Dynamic Pulse Ultra register with Windows 10 Professional. For a replacement, give support the installed POS edition and build, Windows version, processor, memory and free disk space. Identify the database PC and each register. List the touchscreen driver, printer model and connection, and whether the drawer plugs into the printer or the PC. Have support check the proposed combination before ordering.
Receipt printers, kitchen printers and cash drawers
Star lists the mPOP combined receipt printer and cash drawer for Express. Its POP10CBI model offers USB-C and Bluetooth on iPad and Android. For a separate printer, the TSP143IV-UE has Ethernet and USB. The X4 adds Wi-Fi and Bluetooth. Confirm the connection, drawer and cable with Aldelo for your station before buying. After setup, print a receipt, open the drawer and send a kitchen ticket.
Need a hand with your setup?
Tell support which step you reached and the product version on your device. Keep passwords and private account records out of your message.