CONNECTED RESTAURANT SOLUTIONS

FOR YOUR PHONE ORDERING WORKFLOW

Voice Order AI

Bring the phone into the order flow.

Voice Order AI is an AI phone ordering system for restaurants. It answers menu questions, takes orders and handles reservation requests, with orders sent into Aldelo Express and the kitchen workflow.

  • Phone orders
  • Guest questions
  • Reservation calls
Voice Order AI

Hear a guest place an order.

With Aldelo Express, phone orders go to the POS and on to the kitchen with the guest’s menu choices.

Voice Order AI setup guide
Pizza pickup

RECORDED EXAMPLE · ENGLISH

Pizza pickup

2:08

The guest chooses pesto for a large pepperoni pizza. After the guest confirms pickup at 4:30, the agent gives the $18.69 sample total and says a confirmation text will follow.

From the recording

Okay, the large pepperoni pizza will be ready for pickup at 4.30 today. Shall I submit your order now?

Read transcript (English)

This transcript was created from the recording and may contain transcription errors.

Good afternoon. Thank you for calling Happy's Grill Demo Store. Would you like to place an order, make a reservation, or something else? Yes, I'd like to place an order for a large pepperoni pizza, please. Oh, sure. Let me check. I got a large pepperoni pizza for you. For the sauce, you can choose from Ranch, Marinara, or Pesto. Which one would you like? Pesto, please.

Sure, let me check. For toppings, you can add bacon or bell pepper. Would you like to add any of these? No, thank you. Got it. Could you please provide your name and mobile number so I can proceed with your order? Yes, my name is John Doe. Got it. And my phone number is [phone number]. Mmm, okay. Just to confirm, is your mobile phone number [phone number]? Yes. Mmm, sounds great.

Is this order for pickup or delivery? Uh, for pickup, please. Um, alright. What time would you like to pick up your order? Uh, about 4.30 today. Okay, the large pepperoni pizza will be ready for pickup at 4.30 today. Shall I submit your order now? Yes, please. Um, alright, verifying now. Please hold on a moment. Let me process your request now. Your order has been successfully placed, and the total amount is $18.69.

You will receive an order confirmation via text soon. You may pay via the text link or at the store. I will now end this call. Please feel free to hang up at any time. Thank you for your business, and we look forward to serving you again soon.

Burger order

RECORDED EXAMPLE · ENGLISH

Burger order

1:52

The guest orders a house burger cooked medium and a Pepsi. The agent confirms pickup in about 20 minutes and gives the $26.83 sample total after the guest approves.

From the recording

Yeah, I'd like to get the House Burger medium with a Pepsi.

Read transcript (English)

This transcript was created from the recording and may contain transcription errors.

Good morning. Thank you for calling Happy's Grill Demo Store. Would you like to place an order, make a reservation, or something else? Yeah, I'd like to place an order. Mm-hmm. Sure. Great. May I please have your name and mobile number to get started with your order? Yes, my name is John Doe, and my phone number is [phone number]. Great. Great. Just to confirm, is your mobile phone number [phone number]?

Yes. Oh, great. Is this order for pickup or delivery? For pickup. Oh, got it. What would you like to order today? Yeah, I'd like to get the House Burger medium with a Pepsi. Oh, understood. Just a moment. I got a house burger one, cooked medium, and a Pepsi. Anything else you'd like to add to your order? No, that'll take care of me. Mm-hmm, got it. Here is a recap of your order, house burger, and a Pepsi.

Your order will be ready for pickup at Happy's Grill Demo Store in approximately 20 minutes. Shall I submit your order now? Yes, please. Okay, let me verify. Please hold on a moment. Let me process your request now. Your order has been successfully placed, and the total amount is $26.83. You will receive an order confirmation via text soon. You may pay via the text link or at the store.

I will now end this call. Please feel free to hang up at any time. Thank you for your business, and we look forward to serving you again soon.

Table reservation

RECORDED EXAMPLE · ENGLISH

Table reservation

1:56

The guest asks for a window table for four on May 8 at 5:30 p.m. The agent checks availability, reads back the booking and confirms it after the guest agrees.

From the recording

Shall I submit your reservation now?

Read transcript (English)

This transcript was created from the recording and may contain transcription errors.

Good evening. Thank you for calling Happy's Grill Demo Store. Would you like to place an order, make a reservation, or something else? Hi, I'd like to make a reservation. Ah, alright, I'll check that right away. May I please have your name and a mobile number that can receive text messages for reservation notifications? Yeah, my name is Jane Smith and my phone number is [phone number].

Great, let me check. Just to confirm, is your mobile phone number [phone number]? Yep. Oh, fantastic. For how many people should I make the reservation? For four people, please. Um, great. On which date and at what time would you like to reserve a table? a table. Let's make it for Friday May 8th at 5 30 p.m. and can we get a window seat? All right I'll check that right away.

We have a Windows area table available for 4 at 5 30 p.m. on Friday May 8th. Would you like me to book that for you? Yeah. Oh all right. Let me confirm your reservation one table in the Windows area, table ID 701 for four people on May 8th Friday at 5 30 p.m. under the name Jane and your contact number is [phone number]. Is that correct? Sounds good. Sure. Shall I submit your reservation now?

Yes please. Um great. Let me check. Please hold on a moment. Let me process your request now. The reservation has been successfully placed. I will now end this call. Please feel free to to hang up at any time. Thank you for your business, and we look forward to serving you again soon.

Coffee pickup

RECORDED EXAMPLE · ENGLISH

Coffee pickup

2:05

The guest adds an extra-hot request to a coffee with oat milk. The agent reads it back, estimates pickup in 20 minutes and confirms the order at a sample total of $5.82.

From the recording

Okay, here is a recap of your order, one coffee with oat milk, extra hot.

Read transcript (English)

This transcript was created from the recording and may contain transcription errors.

Good afternoon. Thank you for calling Happy's Grill Demo Store. Would you like to place an order, make a reservation, or something else? I'd like to place an order. Ah, okay. May I please have your name and a mobile number that can receive text messages for order notifications? Yes, my name is Jane Doe and my number is [phone number]. Great, let me check. Just to confirm, is your mobile phone number [phone number]?

Yes. Great. Thanks, Jane. Is this order for pickup or delivery? It's for pickup. Mm-hmm, got it. What would you like to order today? A large coffee with oat milk, please. Mm-hmm, okay, just a moment. I got a coffee with oat milk. What else would you like to order? That'll be it. Sounds great. When would you like to pick it up today? Actually, can I, can you make that extra hot, please?

Hold on. Certainly, I've noted your instructions. What time would you like to pick it up today? As soon as possible. Ah, all right. I will have it ready for pickup as soon as possible. Okay, here is a recap of your order, one coffee with oat milk, extra hot. Your order is estimated to be ready for pickup at Happy's Grill Demo Store in approximately 20 minutes.

Shall I submit your order now? Yes, thank you. Just a second while I check. Please hold on a moment. Let me process your request now. Your order has been successfully placed and the total amount is $5.82. You will receive an order confirmation via text soon. You may pay via the text link or at the store. I will now end this call. Please feel free to hang up at any time.

Thank you for your business and we look forward to serving you again soon.

Voice Order AI is priced separately. Confirm phone routing, supported languages and staff handoff for your restaurant.

Request a demo with my menu

SEE IT IN ACTION

Voice Order AI overview

See Aldelo’s introduction to Voice Order AI, then explore how phone ordering could fit your restaurant.

BUILT AROUND THE WORK

Make the phone part of the team.

Handle concurrent calls

The voice agent can serve multiple callers while staff focus on guests and fulfillment.

Speak the guest’s language

Multilingual conversation supports ordering in the caller’s detected language.

Work with menu choices

Handle modifiers, suggest available alternatives and offer relevant add-ons.

Connect the order

Phone orders enter Aldelo Express, kitchen displays and back-office reporting.

FOLLOW THE TASK

From the first step
to the next handoff.

01

Answer the caller

Respond to restaurant inquiries and guide callers through menu choices.

02

Collect the request

Review pickup, delivery, and reservation scenarios with the exact choices, modifiers, and service rules your team uses.

03

Connect the handoff

Send orders into Express and the kitchen workflow. Establish payment handling and staff handoff rules before activation.

MAKE IT YOURS

What it takes
to get connected.

Restaurant knowledge
Prepare accurate menus, hours, availability, ordering rules and reservation instructions.
Voice and behavior
Choose the voice and review language coverage, call routing and staff handoff with Aldelo.
Before activation
Test real menu requests and exceptions. Confirm service availability and commercial terms for your account.
Questions for your setupMake the next conversation specific to your restaurant
  • Which call types, languages, service hours, and menu rules will be configured?
  • How do staff review orders and handle unclear requests, exceptions, or escalation?
  • What telephone, POS, payment, and service conditions apply to your account?

YOUR NEXT STEP

Start with your
real restaurant.

Bring the phone requests your team handles most, including substitutions and questions that should reach a person.

Ready for the team.

Prepare staff to review incoming voice orders and take over exceptions or sensitive guest questions.

Training & tutorials Product support

Explore next

Related to this page

LET’S MAKE IT WORK FOR YOU

See Voice Order AI in your restaurant.

Tell us which workflow you want to see. We’ll help arrange a focused product demonstration.

What can we help you with?