Let’s get you
back to it.

Find the balance-check and lost-card help paths without exposing card details.

1. Guests can check gift balances in the Masa Online Order app or at the POS.
2. For a lost card, authorized merchant staff review the card and arrange any replacement.
3. Gift-card terms apply. Store credit is redeemable only at its issuing store.

Understand gift value, promotional credit and earned points before helping a guest.

1. Gift Cards hold value purchased by the guest; use the configured gift program for activation and redemption.
2. Guests claim Promo Offers in Masa Online digital wallet. At checkout, scan the guest’s offer QR code to redeem an eligible offer.
3. Loyalty & Rewards earns points under your program. Guests can follow points and activity in the Masa Online Order app.

Connect the store, check menu sync and prepare activation.

1. Check your account, menu and print-server setup before activation.

Prepare the integration and review your delivery menu before going live.

1. Check your account, menu and print-server setup before activation.

Collect the details that help support find the affected station.

1. Note whether the issue affects one kitchen station or every station.
2. Have the order time, affected device and printer model ready. Avoid sharing guest or payment details.
3. Tell support what changed recently, and whether other orders are reaching the kitchen.

Start with the Express tutorials, or ask for help with your specific change.

1. Identify what you want to change: an item, price, modifier or availability.
2. Note whether the change is for in-store ordering, online ordering or both.
3. Use the public tutorials, then contact support if your screen or product version differs.

Go directly to the merchant portal for your account.

1. Open the official merchant portal using the link below.
2. Use the account recovery options there if you cannot sign in.
3. For account-specific help, contact support. Never share your password or verification code.