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Though customers continue to request takeout and delivery from their favorite restaurants, there is still nothing like the sit-down dining experience at brick-and-mortar establishments. For customers, dining out offers renewed excitement and a feeling that normalcy is returning. There is nothing quite like a sit-down dining experience, from being greeted and served a great meal to relaxing and enjoying time away from home … not to mention, no dishes to wash.
Over the course of the pandemic, restaurants have expanded their dining rooms to sidewalks, patios, and parking spaces. With digital host reservation and wait list modules, restaurants can make a smooth and seamless first impression of the restaurant in any sit-down dining environment. Customers feel content as they notice the seamlessness with which they are served, leaving with an impression of high-quality in-house synchronicity made possible by digital table service POS solutions.
Guests start off their dining experience with coordinated and timed reservation services via digital host, reservation, and wait list modules. Digital host tools replace physical reservation and wait list books, eliminating hard to read handwriting, scratched out changes, and the potential for spills that can risk the loss of important party details. They also eliminate the cost and hassle of managing physical pagers that can be damaged, lost or broken, replacing them with automated SMS text communications.
Over the course of the pandemic, restaurants have expanded their dining rooms to sidewalks, patios, and parking spaces. With digital host reservation and wait list modules, restaurants can make a smooth and seamless first impression of the restaurant in any sit-down dining environment. Customers feel content as they notice the seamlessness with which they are served, leaving with an impression of high-quality in-house synchronicity made possible by digital table service POS solutions.
Guests start off their dining experience with coordinated and timed reservation services via digital host, reservation, and wait list modules. Digital host tools replace physical reservation and wait list books, eliminating hard to read handwriting, scratched out changes, and the potential for spills that can risk the loss of important party details. They also eliminate the cost and hassle of managing physical pagers that can be damaged, lost or broken, replacing them with automated SMS text communications.
Notify guests when their table is ready via SMS text message in indoor and outdoor sit-down environments
Restaurants can utilize a caller ID system that is associated with unique customer profiles. When a customer calls the restaurant, hosts view guest profiles and order history as they recall, edit, and cancel reservations made over the phone, in person, or online. The system provides details on favorite dishes and drinks, special occasion reminders, and small details that make customers feel like VIPs. When customers arrive, they receive confirmation of reservations and are alerted when tables are ready via a contactless SMS message on their personal device.
Table management solutions enable restaurants to simulate the restaurant layout, table sections, and individual seating. Restaurants work with an unlimited number of seating sections to accommodate customizable bar, patio, indoor, and private event layouts. Table icons use colors to denote when parties are seated, orders are placed, guest checks have been printed, and tables have been cleared. This enhanced visibility allows staff to provide accurate estimated waiting times eliminating customer aggravation. Information is shared, received, and automatically synchronized across all POS devices, always providing restaurant staff with a bird’s eye view of the operation that helps with delivering enhanced dining experiences. Restaurants can accept reservations days, months, or years in advance, allowing managers to properly schedule staff and prepare inventory.
Once seated, wait staff continue the store’s customer-centric services with mobile handheld POS devices and table service features for customer ordering and payments. The Aldelo Express Hold and Fire feature enables restaurants to serve customers what they want, how they want it, and exactly when they want it. Wait staff can select to manually hold single items or entire orders until the customer is ready, or release orders after a specific period. Guests can also pre-order days or weeks in advance, enabling restaurants to maintain adequate inventory and staffing for supporting large-scale dining/takeout, pick-up, catering, and delivery orders. Combined with digital native Masa+ Loyalty, Rewards, Coupons, and Gift programs, restaurants can accept and combine multiple forms of payment for a single ticket.
Once seated, wait staff continue the store’s customer-centric services with mobile handheld POS devices and table service features for customer ordering and payments
By splitting customer checks by seat with the push of a button, servers enable easier and accurate food delivery. At any time, guests can split and/or combine a check or the cost of a single menu item evenly among their party, check regardless of the party’s size.
To help improve margins, restaurant owners can offset card processing costs by offering cash discounts to customers. They can also use table service features that remind wait staff to enter a beverage alongside every entrée ordered, helping ensure that the business captures high-profit menu items. These subtle, yet notable features of the Aldelo Express Cloud POS system help restaurant owners run an efficient operation while providing consistent services to their customers.
Learn more about how Aldelo Express can benefit your restaurant’s table services by watching the video below or by contacting an Aldelo representative today at [email protected] or 925-621-2410
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Restaurants that use ultra-competitive Aldelo Pay or Aldelo Partner Merchant Services obtain access to a Centralized Multi-Store Restaurant Technology Platform that includes Masa+ Online Ordering, Unlimited Software Releases, Unlimited Software Upgrades, and 24/7 Technical Support! *** Please contact an Aldelo representative today for more details, including a free Aldelo Express POS demo trial [email protected] | 877-639-8767 | [email protected] |
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