2-minute read ---

In today's fast-paced world, convenience and efficiency are paramount to businesses' success, especially in the food service industry. The introduction of self-service kiosk terminals has revolutionized the way food is ordered, served, and consumed. By allowing customers to take charge of their ordering process, kiosks integrated with restaurant point of sale systems have proven to be a game-changer, significantly speeding up restaurant operations and leading to heightened customer satisfaction.

​Here are several benefits of implementing Kiosk terminals in your restaurant…

Kiosk terminals expedite the ordering process, allowing restaurants to cater to a higher volume of customers in a shorter amount of time

Restaurants that embrace kiosk technology are likely to see increased customer loyalty, positive word-of-mouth marketing, and improved financial performance

1. Streamlined Ordering Process
Traditionally, restaurants have relied on waitstaff to take orders from customers, leading to occasional delays and potential order inaccuracies. However, with self-service kiosk terminals, diners can directly input their orders into the POS system. This eliminates the need for an intermediary and allows customers to explore image-based menus at their own pace. The process becomes swift and efficient, as customers can make modifications, add or remove items, and complete payment in seconds.

2. Faster Service and Reduced Wait Times
As kiosk terminals expedite the ordering process, restaurants can cater to a higher volume of customers in a shorter amount of time. With reduced wait times, patrons experience faster service, which is especially beneficial during peak hours. This increased efficiency ultimately leads to a more pleasant dining experience, as customers are not left hungry and frustrated due to prolonged waiting periods.

3. Improved Order Accuracy
Order errors can be a significant challenge for restaurants, leading to unhappy customers and wasted resources. With kiosk terminals, the chances of miscommunication between the customer and the kitchen staff are significantly reduced. Customers can review their orders before finalizing, ensuring that special requests, dietary preferences, and any other modifications are accurately conveyed to the kitchen. This precision helps minimize kitchen errors and enhances customer satisfaction.

4. Empowering Customer Experience
Kiosk terminals empower customers by giving them control over their dining experience. They can take their time browsing the menu, learning about ingredients and nutritional information, without feeling rushed. Moreover, this self-reliant approach appeals to tech-savvy generations who prefer digital interactions. By catering to these preferences, restaurants enhance customer engagement and create a memorable experience that encourages repeat visits.

5. Redeployment of Staff
Implementing kiosk terminals doesn't necessarily mean replacing human employees; instead, it allows staff to focus on other essential tasks. Freed from manual order-taking, waitstaff can dedicate more time to engaging with customers, offering suggestions, and providing a higher level of personalized service. This shift in responsibilities enhances the overall customer experience, reinforcing positive impressions of the restaurant.

Enhance Your Restaurant Efficiency with Self-Service Kiosks from Aldelo Express
Restaurants that embrace this technology are likely to see increased customer loyalty, positive word-of-mouth marketing, and improved financial performance. Kiosks not only expedite the ordering process and boost operational efficiency, but also significantly improve customer satisfaction. By empowering customers to take control of their dining experience, offering personalized recommendations, and reducing wait times, kiosk terminals provide an all-around enhanced experience for diners.

Aldelo Express POS offers self-service Kiosk software as part of its native suite of cloud POS solutions. Each kiosk solution supports:

• self-service kiosk stations on any-sized iPad tablets
• thousands of vibrant images for visual-based ordering
• simple, complex, and paid menu item modifiers for customizable and build-your-own food and drinks
• fast and easy kiosk setup via barcode scan
• intuitive user-interface
• customer-driven integrated orders and digital payments

​Learn more by contacting an Aldelo representative today at [email protected] or 925-621-2410

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​Restaurants that use ultra-competitive
Aldelo Pay or Aldelo Partner Merchant Services
obtain access to
a Centralized Multi-Store Restaurant Technology Platform
that includes Masa+ Online Ordering,
Unlimited Software Releases,
​Unlimited Software Upgrades, and 24/7 Technical Support!


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Please contact an Aldelo representative today for more details, 
including a free Aldelo Express POS demo trial

[email protected] | 877-639-8767 | [email protected]

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