3-minute read ---
Today’s era of restaurant dining is hallmarked by digital self-services. Businesses of all sizes are using online ordering, digital payments, and digital communications to interact with customers both in-store and online. Each one of these solutions provide customers with greater convenience, and restaurant staff with improved front-of-house communications that contribute to increased productivity.
But alongside mainstream demand for customer-facing ordering and payments is a growing expectation for real-time communications sent from the restaurant to customer smartphones.
Restaurants using Aldelo Express Cloud POS text and email services complete the digital communication loop with text- and email-based communications for in-store and remote services. The system improves customer experiences by digitally communicating online order status updates, waitlists and reservation alerts, and guest receipts for in-store and transactions. Each solution is easy to set up and manage in the cloud back-office, enabling operators to immediately improve customer satisfaction levels.
Text messages and email alerts used alongside Masa+ digital ordering and payment services allow restaurants to update remote guests of their order status. This includes when an order is ready to be picked up, delivered, or is experiencing unexpected delays. Transparent communication contributes to improved customer experiences through the entire ordering and fulfillment processes. Restaurants that establish a customer-centric focused business that allows guests to contribute to the level of service and communication-level they expect means owners are able to focus on preparing and delivering great food and drinks.
But alongside mainstream demand for customer-facing ordering and payments is a growing expectation for real-time communications sent from the restaurant to customer smartphones.
Restaurants using Aldelo Express Cloud POS text and email services complete the digital communication loop with text- and email-based communications for in-store and remote services. The system improves customer experiences by digitally communicating online order status updates, waitlists and reservation alerts, and guest receipts for in-store and transactions. Each solution is easy to set up and manage in the cloud back-office, enabling operators to immediately improve customer satisfaction levels.
Text messages and email alerts used alongside Masa+ digital ordering and payment services allow restaurants to update remote guests of their order status. This includes when an order is ready to be picked up, delivered, or is experiencing unexpected delays. Transparent communication contributes to improved customer experiences through the entire ordering and fulfillment processes. Restaurants that establish a customer-centric focused business that allows guests to contribute to the level of service and communication-level they expect means owners are able to focus on preparing and delivering great food and drinks.
Customers enjoy the immediate communication to their personal devices, while restaurants streamline communication, improve efficiency, and reduce costs
When used for waitlists and reservation services, rather than calling names when a guest’s table is ready, restaurant host staff simply tap a button within the customer waitlist/reservation module to send an SMS message and alert the appropriate guest. Customers enjoy the immediate, efficient communication directly to their personal devices, while restaurants streamline communication, improve efficiency, and reduce costs for purchasing, maintaining, cleaning, or replacing legacy alerting systems and devices.
Digital receipts for in-store and online orders allow guests to quickly receive paperless transaction confirmations directly via SMS text message or email. This also reduces associated printing costs for in-store transactions.
Each one of Aldelo’s SMS message and email communication features are simple to set up and execute, since a message is sent to customers via contact information securely stored in a unique customer profile. When needed, restaurant staff quickly add customer contact details into the POS system and begin utilizing Aldelo Express digital communication features right away.
Aldelo Express also utilizes SMS text-based messages to manage gift card purchases and redemptions, including sending customers egift cards to their smartphones via SMS message.
To learn more about full-featured Aldelo Express Cloud POS, contact a representative today at [email protected] or 877-639-8767
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Restaurants that use ultra-competitive Aldelo Pay or Aldelo Partner Merchant Services obtain access to a Centralized Multi-Store Restaurant Technology Platform that includes Masa+ Online Ordering, Unlimited Software Releases, Unlimited Software Upgrades, and 24/7 Technical Support! *** Please contact an Aldelo representative today for more details, including a free Aldelo Express POS demo trial [email protected] | 877-639-8767 | [email protected] |
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