5-minute read ---
From providing remote online ordering solutions to delivering food and drinks off-premises with native and third-party fulfillment services, for restaurants the proliferation of takeout, delivery, and pick-up services allows the customer to manage the entire order process from start to finish.
An important part of customer-driven orders is providing multiple ways to enter orders, payments, and the delivery of their food and drinks. Allowing customers to place their orders from anywhere including in-store through an online ordering system offers great convenience. Delivering customer orders in-store, curbside, or at their door provides them with options for receiving meals how they wish. This allows greater flexibility and opportunities to serve individual customer needs while still enabling operators to maintain control of the entire process.
Additionally, offering customers multiple payment options with a secure digital wallet increases efficiency for completing payments in-store, online, and remotely. Informing customers that typically order and pay in-store of remote online ordering, payment, and delivery options encourages them to experience the restaurant from the comfort of their home or at events.
Providing solutions that offer added flexibility and convenience helps restaurants better meet the needs of different customer demographics and evolving dining habits.
An important part of customer-driven orders is providing multiple ways to enter orders, payments, and the delivery of their food and drinks. Allowing customers to place their orders from anywhere including in-store through an online ordering system offers great convenience. Delivering customer orders in-store, curbside, or at their door provides them with options for receiving meals how they wish. This allows greater flexibility and opportunities to serve individual customer needs while still enabling operators to maintain control of the entire process.
Additionally, offering customers multiple payment options with a secure digital wallet increases efficiency for completing payments in-store, online, and remotely. Informing customers that typically order and pay in-store of remote online ordering, payment, and delivery options encourages them to experience the restaurant from the comfort of their home or at events.
Providing solutions that offer added flexibility and convenience helps restaurants better meet the needs of different customer demographics and evolving dining habits.
Multiple Ways for Customers to Self-Serve On Demand
For customers that are accustomed to on-demand ordering and payment solutions and services, many want that control to extend into the restaurant environment.
With multiple ways for customers to self-serve on-demand, restaurants can extend digital services in-store that mirrors what they have created off-premises through online ordering and payment options made available to their customers. This allows customers to manage their “own” dining experiences when they want and how they want. By leaning on intuitive in-store technologies, restaurants can operate with fewer staff while customers initiate, engage in, and complete their orders in-store and online.
For customers that are accustomed to on-demand ordering and payment solutions and services, many want that control to extend into the restaurant environment.
With multiple ways for customers to self-serve on-demand, restaurants can extend digital services in-store that mirrors what they have created off-premises through online ordering and payment options made available to their customers. This allows customers to manage their “own” dining experiences when they want and how they want. By leaning on intuitive in-store technologies, restaurants can operate with fewer staff while customers initiate, engage in, and complete their orders in-store and online.
Masa+ QR codes immediately launch a store’s vibrant digital menu and online storefront, providing guests on-demand ordering and payments from their table, outdoor patios, store lobbies, or off-site. This establishes a dynamic that allows both the staff and customer to participate in increased table turns and helps boost operational efficiency.
Digital menus can be used to replace printed table menus and are easily updated to include specials or limited-time items that restaurants can use to encourage add-on purchases, promote a store’s digital loyalty program.
Multiple Payment Options for Checkouts
New Aldelo Express QR code digital payments quicken payment options for in-person customer check outs. QR code Scan & Pay from customer receipts allows guests to quickly pay for food and drinks by scanning a unique single-use QR code printed on their physical receipt. Guests easily pay via personal credit card or Masa+ gift card, loyalty points, and rewards from their table using their smartphone.
New Aldelo Express QR code digital payments quicken payment options for in-person customer check outs. QR code Scan & Pay from customer receipts allows guests to quickly pay for food and drinks by scanning a unique single-use QR code printed on their physical receipt. Guests easily pay via personal credit card or Masa+ gift card, loyalty points, and rewards from their table using their smartphone.
Operators accelerate checkouts by implementing the new QR code Fast Pay feature. Store staff and customers easily skip the tap, dip, or swipe process by simply scanning a QR code unique to the customer’s Masa+ secure digital wallet, completing payments in seconds. This eliminates the need for guests to scour their online account for relevant redemptions and rewards, since QR codes presented to countertop Aldelo Express iPad POS devices automatically apply multiple tenders to a single ticket.
Masa+ loyalty, gift card, and rewards solutions allow Aldelo Express users to experiment with physical, digital, and hybrid programs, finding the solution that best suits their unique customer experiences. Masa+ supports single or multi-level loyalty programs that can be used to incentivize return visits and increase customer traffic.
All-in-One Management Solutions
Aldelo provides restaurant owners all the tools they need to run the business and manage customer engagements. When restaurants need even deeper insights or additional services to reach their customers, Aldelo supplies third-party relationships that Aldelo customers can choose from to benefit the business. These third-party partners offer solutions and services that support enhanced delivery services, business intelligence, liquor control systems, enterprise accounting solutions, and more.
With iPad-, Android-, and smartphone-based Aldelo Express Cloud Point-of-Sale, owners and operators can customize in-store and off-premises dining services, engaging customers through online ordering, self-service kiosks, digital loyalty programs, and more. Through Masa+, owners and operators obtain access to a native online ordering and digital payment solution, enabling them to extend their restaurant into the local community. Aldelo Express Cloud Point-of-Sale supports digital waitlists, table reservations, digital menus, and more for owners and operators to engage customers in sit-down dining environments.
Learn more by contacting an Aldelo representative today at [email protected] or 925-621-2410
Restaurants that use ultra-competitive Aldelo Pay or Aldelo Partner Merchant Services obtain access to a Centralized Multi-Store Restaurant Technology Platform that includes Masa+ Online Ordering, Unlimited Software Releases, Unlimited Software Upgrades, and 24/7 Technical Support! *** Please contact an Aldelo representative today for more details, including a free Aldelo Express POS demo trial [email protected] | 877-639-8767 | [email protected] |
|
More Like This...
March Marketing Opportunities
March Madness, Mardi Gras, St. Patrick’s Day, and More 5-minute read ---
For many, the month of March marks anticipation of Spring, St. Patrick’s Day festivals, and watching the annual “March Madness” college basketball tournament with family and friends. With these activities and more, there are many ways restaurants can tailor their March marketing to hungry customers. |
Promote Limited Online Ordering Menus with Masa+
Small and Special Menus Boost Orders, Customer Engagement, and Store Revenues 3-minute read ---
Restaurants reducing their menu size are finding that limited dining options can actually benefit their bottom line. Limited menus are more manageable, reducing costs for expensive inventory items, easing pressure on back-of-house staff, and simplifying front-of-house staff duties and training. |