4-minute read ---
As customers step into the summer season through weekend getaways, family vacations, and exotic adventures, resort and hotel managers can offer enhanced VIP-level guest experiences using flexible, innovative and customer-centric cloud point of sale solutions. With Aldelo Express Cloud POS device interoperability, remote device management, and full-feature usage via Wi-Fi or Cellular Data, owners and operators integrate new poolside and mobile POS services alongside traditional orders and payments.
Here are five ways Aldelo Express Cloud POS benefits poolside and resort point of sale operations.
1. Customer Profiles
An essential part to any hotel or resort experience is personalized service, including providing guests access to on-demand digital services. Resorts and luxury hotels are the easiest way for customers to escape from everyday routines and feel like royalty. So from the moment they arrive on the premises, guests expect to be welcomed, doted on, and served with the utmost intentionality.
Aldelo Express customer profiles allow resorts and hotels to secure important customer contact information, notes, and purchase histories through their restaurant POS solution. With a simple guest lookup via name or telephone number, managers and staff can view a guest’s entire purchase history, enabling staff to offer a guest's favorite food and drinks in poolside, room service, and restaurant settings.
Here are five ways Aldelo Express Cloud POS benefits poolside and resort point of sale operations.
1. Customer Profiles
An essential part to any hotel or resort experience is personalized service, including providing guests access to on-demand digital services. Resorts and luxury hotels are the easiest way for customers to escape from everyday routines and feel like royalty. So from the moment they arrive on the premises, guests expect to be welcomed, doted on, and served with the utmost intentionality.
Aldelo Express customer profiles allow resorts and hotels to secure important customer contact information, notes, and purchase histories through their restaurant POS solution. With a simple guest lookup via name or telephone number, managers and staff can view a guest’s entire purchase history, enabling staff to offer a guest's favorite food and drinks in poolside, room service, and restaurant settings.
2. Digital Orders & Receipts
Aldelo Express users that use Masa+ online ordering and digital payments provide customer-facing online ordering and digital payments that are especially convenient in poolside and resort settings. By initiating an online order via QR code scan, guests enjoy carefree and digital ordering and payments from anywhere on the restaurant premises.
Combined with digital receipts, guests are able to enjoy their dining experience without carrying a cumbersome receipt. Masa+ also support natively integrated gift cards, loyalty, and rewards credit that encourage future orders and rewards loyal customers.
Aldelo Express users that use Masa+ online ordering and digital payments provide customer-facing online ordering and digital payments that are especially convenient in poolside and resort settings. By initiating an online order via QR code scan, guests enjoy carefree and digital ordering and payments from anywhere on the restaurant premises.
Combined with digital receipts, guests are able to enjoy their dining experience without carrying a cumbersome receipt. Masa+ also support natively integrated gift cards, loyalty, and rewards credit that encourage future orders and rewards loyal customers.
3. Personalized Delivery
Another way Aldelo Express helps hotels and resorts provide VIP-level customer experiences is through personalized delivery services made possible with native POS integrations. Tableside self-service kiosks placed in dining rooms, outdoor patios, and even hotel rooms allow guests to order food and drinks that are then delivered to their unique location.
Managers can also implement QR code-based online ordering that support remote ordering and digital payments from customer smartphones, enabling guests to complete transactions independently before receiving their orders via pickup or delivery.
4. Custom Menu Item Modifiers
Beverages are a restaurant’s most profitable menu item. With customizable menu item modifiers managed through the POS cloud back-office, managers provide their guests the opportunity to customize their food and drinks as a way to excite, enhance, and personalize their dining experience.
Another way Aldelo Express helps hotels and resorts provide VIP-level customer experiences is through personalized delivery services made possible with native POS integrations. Tableside self-service kiosks placed in dining rooms, outdoor patios, and even hotel rooms allow guests to order food and drinks that are then delivered to their unique location.
Managers can also implement QR code-based online ordering that support remote ordering and digital payments from customer smartphones, enabling guests to complete transactions independently before receiving their orders via pickup or delivery.
4. Custom Menu Item Modifiers
Beverages are a restaurant’s most profitable menu item. With customizable menu item modifiers managed through the POS cloud back-office, managers provide their guests the opportunity to customize their food and drinks as a way to excite, enhance, and personalize their dining experience.
Menu item modifiers can be used for mixed alcoholic drinks, ice cream sundaes, desserts, smoothies, coffee drinks, breakfast burritos, sandwiches, and poolside snack shacks/tiki bars.
5. Live Updates on Digital Menus
Resorts and hotels typically provide different menus, often for different days of the week or times of the day, or to accommodate special event schedules. By customizing digital menus and/or pricing in a cloud back-office environment, owners and operators make scheduled automated changes to restaurant menus ahead of time, saving them time and money as they prepare for larger crowds.
Digital menus – viewed through a simple QR code scan – are easy to update and immediately synchronize online. They enhance a restaurant’s online presence and encourage customers to order from the restaurant by displaying up-to-date menu items, vibrant images, and transparent pricing. Combined with an online ordering solution, digital menus help restaurants increase their order intake and enhance guest experiences at indoor, outdoor, event, and roaming food service locations.
Aldelo Express Cloud POS is a cost-effective POS solution that offers multiple native integrations including web-based storefronts, smart kitchen display systems, Masa+ mobile online ordering, and secure digital wallets with easy-to-use gift, loyalty and reward programs, and more. Users immediately enhance guest services while eliminating dependency of disparate third-party solutions that add cost, complexity, and additional staff training.
Learn more about Aldelo Express and Masa+ by contacting an Aldelo representative today at [email protected] or 877-639-8767
Learn more about Aldelo Express and Masa+ by contacting an Aldelo representative today at [email protected] or 877-639-8767
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Restaurants that use ultra-competitive Aldelo Pay or Aldelo Partner Merchant Services obtain access to a Centralized Multi-Store Restaurant Technology Platform that includes Masa+ Online Ordering, Unlimited Software Releases, Unlimited Software Upgrades, and 24/7 Technical Support! *** Please contact an Aldelo representative today for more details, including a free Aldelo Express POS demo trial [email protected] | 877-639-8767 | [email protected] |
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