3-minute read ---
For restaurants, digital reservation books and waitlists mean increased visibility of customer volume and the opportunity to proficiently manage table turn rates on any given night. Serving multiple parties per table increases a restaurant’s profit and can add up to hundreds of dollars a month. For customers, they mean shorter wait times and VIP-style dining experiences, since customers can inform a restaurant of any special requests, party information, or needs before they arrive and expect high-quality treatment as they are served. Today, table reservations and waitlists are not limited to high-end restaurants, but enable customers to easily dine with large parties and enjoy dining experiences on their schedule in nearly any kind of restaurant or bar environment.
As summer approaches and tourists return to travel, restaurants offering table reservations and waitlists provide enhanced dining experiences to more customers and easily accommodate increased crowds.
With digital host reservation and waitlist modules, restaurants can utilize a caller-ID system that is associated with unique customer profiles. When a customer calls the restaurant, hosts view guest history as they move between modules to recall, edit, and cancel reservations made over the phone, in person, or online, and communicate with customers via automated SMS text message to confirm reservations and alert customers when tables are ready. Customers notice the seamlessness with which they are served, and will be put at ease, beginning their experience with a lasting first impression of high-quality in-house synchronicity.
As summer approaches and tourists return to travel, restaurants offering table reservations and waitlists provide enhanced dining experiences to more customers and easily accommodate increased crowds.
With digital host reservation and waitlist modules, restaurants can utilize a caller-ID system that is associated with unique customer profiles. When a customer calls the restaurant, hosts view guest history as they move between modules to recall, edit, and cancel reservations made over the phone, in person, or online, and communicate with customers via automated SMS text message to confirm reservations and alert customers when tables are ready. Customers notice the seamlessness with which they are served, and will be put at ease, beginning their experience with a lasting first impression of high-quality in-house synchronicity.
Restaurants offering table reservations and waitlists provide enhanced dining experiences to more customers and easily accommodate increased crowds
Aldelo Express’ integrated cloud-based reservation module eliminates time-consuming staff duties, improves table turn rates, and ensures customers’ reservations are never lost, improving operational efficiency and customer satisfaction. Restaurants can even accept reservations in days, weeks, and even a year in advance, making it easy for customers to come back hungry for more.
With synchronized table reservations, customer profiles, and special requests across all POS devices, restaurants enhance traditional front-of-house staff duties and amaze guests with customer-centric service. Digital reservations and waitlists not only contribute to contactless environments, they orchestrate staff operations and services to work in concert with kitchen and bar operations, particularly when combined with smart kitchen display systems (KDS).
Plus, digital host reservation and waitlists prevent restaurants from losing reservations or key details about a party. Unlike physical logs that slow down operations due to sloppy handwriting, scratched out cancellations, and spills, Aldelo Express digital modules help host staff anticipate customers’ needs and keep an operation running smoothly, pleasing customers with accurate reservation details and personal dining experiences every time. Digital modules also eliminate the costs of maintaining legacy customer alert systems that require frequent cleaning, maintenance, and replacement when pagers are broken or lost.
Aldelo Express digital modules help host staff anticipate customers’ needs and keep an operation running smoothly
The Aldelo Express Hostess Reservation and Waitlist module is included as part of Aldelo’s cloud-based POS solution suite, and available to all users at no additional cost. To learn more, watch the video below or contact an Aldelo representative today at merchants@aldelo.com or 877-639-8767
Aldelo Express Masa+ Online Ordering, Gift and Loyalty users receive free QR code-based marketing items
unique to their restaurant and menu, via the links below:
Free Masa+ Window Decal and Table/Counter Stickers: www.aldelo.com/marketing-qr-setup
All Aldelo Express users have 100% access to a Centralized Multi-Store
Restaurant Technology Platform including Merchant- and Customer Facing Solutions
Aldelo Express Cloud POS, Masa+ Online Ordering, Gift and Loyalty Programs, Unlimited
Licenses, Software Releases, Software Upgrades and 24/7 Technical Support
are always included!
Absolutely zero add-on modules or solutions to buy!
***
Please contact an Aldelo representative today for more details,
including a free Aldelo Express Cloud POS demo trial
merchants@aldelo.com | 877-639-8767 | partners@aldelo.com
unique to their restaurant and menu, via the links below:
Free Masa+ Window Decal and Table/Counter Stickers: www.aldelo.com/marketing-qr-setup
All Aldelo Express users have 100% access to a Centralized Multi-Store
Restaurant Technology Platform including Merchant- and Customer Facing Solutions
Aldelo Express Cloud POS, Masa+ Online Ordering, Gift and Loyalty Programs, Unlimited
Licenses, Software Releases, Software Upgrades and 24/7 Technical Support
are always included!
Absolutely zero add-on modules or solutions to buy!
***
Please contact an Aldelo representative today for more details,
including a free Aldelo Express Cloud POS demo trial
merchants@aldelo.com | 877-639-8767 | partners@aldelo.com
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