5-minute read ---
An essential role of any successful referral partner is maintaining contact through every step of the customer relationship. This includes following up on initial meetings, providing clear communications, and providing customer guidance during the purchasing and onboarding processes. Post installation visits allow referral partners to fine tune certain aspects of the point-of-sale, observe how the operation flows, and determine additional hardware and features that merchants may benefit from. Successful referral partners make periodic site visits and achieve a lifetime customer relationship that results in additional referrals and new business.
Successful referral partners make periodic site visits and achieve a lifetime customer relationship that results in additional referrals and new business
Get to Know the Environment
In addition to cementing relationships with restaurant owners, referral partners greatly benefit from getting to know their customer’s restaurant environment. By performing pre and post site assessments and offering preventative maintenance, referral partners:
- Reduce customer support calls
- Gain greater merchant trust
- Better understand the restaurant’s point-of-sale needs
- Generate additional revenue
Plus, performing preventive maintenance visits quickly results in identifying potential problems proactively. These include making simple cable replacements to ensure ongoing hardware performance, as well as cleaning and organizing point-of-sale workstations to eliminate tangled wiring that lead to disconnections.
Referral partners greatly benefit from getting to know their customer’s restaurant environment
Image courtesy of SIFU Wong Kitchen, an Aldelo Express POS user
Some preventative maintenance jobs include:
- Inspecting system lines and cables
- Updating old point-of-sale hardware
- Providing reliable point-of-sale tablets and ticket printers
- Offering unique Masa+ QR code-based menu stickers
Grow Your Customer Base
Dropping in on potential new merchants easily turns into a lead, as referral partners introduce themselves to restaurant owners in their area. By conducting a brief site assessment, Aldelo referral partners quickly show how they can improve their point-of-sale solution and operations for less cost.
Aldelo referral partners represent a robust cloud-based restaurant technology point-of-sale platform, including a variety of supported merchant processing platforms and services. This combination provides Aldelo partners with a complete solution offering for their respective merchants that provides them unbeatable value and leading-edge technology.
Learn more about Aldelo’s unbeatable referral partner program by contacting an Aldelo referral partner today at [email protected] or 877-639-8767
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Restaurants that use ultra-competitive Aldelo Pay or Aldelo Partner Merchant Services obtain access to a Centralized Multi-Store Restaurant Technology Platform that includes Masa+ Online Ordering, Unlimited Software Releases, Unlimited Software Upgrades, and 24/7 Technical Support! *** Please contact an Aldelo representative today for more details, including a free Aldelo Express POS demo trial [email protected] | 877-639-8767 | [email protected] |
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