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Restaurant POS

Payment Services

Online Order

Restaurant AI

800-801-6036

Home

Restaurant POS

Payment Services

Online Order

Restaurant AI

Aldelo Sync for Uber Eats Setup

Pre-Requisites

Aldelo Express for iPad or Android is Installed on at least 1 iPad that is designated as a POS Print Server

To Setup POS Print Server Go To The Aldelo Express and at the top of the screen choose "Alert Center " then "Platform Orders" and "Print Server"

All Alcoholic items will need to be marked as "Available to Store POS Only"

When setting up an Item, select the "Show Extended Settings" dropdown menu and scroll down to "Ordering Options." Then make sure the toggle for "Available To Store POS Only" is set to "YES"

Merchant is Already Setup with Aldelo Express Cloud POS

For Aldelo POS for Windows Merchants, its easy to migrate using the Aldelo Express Migration Tool 【See the Video】【Download the Tool】

Merchant's POS Menu is Already Programmed

This will save you time in editing your menu online in the Uber Eats portal

Setup Steps

Step 1 Get Connected

Find the Aldelo Sync for Uber Eats app in the Aldelo Express App Store and Click Connect

Step 2 Enter the Setup

Locate the "UberEats Sync" link in your Aldelo Express Back Office.
It is located on the sidebar under the "Platform Orders" dropdown menu.

Step 3 Log In or Sign Up to Uber Eats

If you already have a Uber Eats account, select "Login."
Or, create an Uber Eats account by selecting "Sign Up" and following the instructions to create an Uber Eats account.
After creating a new Uber Eats account, you will be redirected back to the screen showing "Login" and "Sign Up"
Now that you have a Uber Eats account, select "Login" and complete your Uber Eats login

Step 4 Connect Your Point-of-Sale

Select which store you want to integrate to Uber Eats by changing the toggle to "YES"
Then, click the blue "Integrate to Uber Eats" button.
A "Please Wait" will appear on the screen.
Then, wait up to 48 hours until "Request Accepted" appears on your Uber Eats Onboarding Status
During these next 48 hours, Aldelo and Uber Eats will work to complete the integration process.

Step 5 Manually Sync

Click on the "Uber Eats" tab at the top of the screen.

Click the "Manually Sync Now" button. This sync will take several minutes and will push your menu items, Prices and operational times to the Uber Eats platform.

Please note that once completed, Uber Eats will take several minutes to post your data.

Once completed, you may optionally choose to have your future changes automatically updated by selecting "Auto Sync Active." This will post changes you make such as menu item changes, price changes or open can closed time automatically on an hourly basis.

Step 6 Test POS and Uber Eats Connections

Under the same "Uber Eats" tab...

1. Click "POS Data Connection Test." You should get a "Connection Was Successfully Completed" message at the top of the screen.

2. Click on "Uber Eats Connection Test." You should get a "Test Connection Successful" at the top of the screen. If you do not get this message, you may have copied the Store ID incorrectly and may need to check this setting.

Once completed, you may activate your Uber Eats online store by selecting "Uber Eats Store Active" to "ON."

Step 7 (Optional) Set Up Custom Store Hours & Pricing

If you want your Uber Eats active hours separate from your in-person store hours, adjust these settings under the "Uber Eats Config" tab.

Here you can also set markups for Uber Eats orders.

Remember to save all changes by clicking "Save" at the bottom left corner of the page!

Step 8 (Optional) Order Confirm Method

Select "Auto-Confirm" or "Manual Confirm" to determine how to approve and confirm orders placed through Uber Eats.

Remember to save all changes by clicking "Save" at the bottom left corner of the page!

Step 9 How to Enable Print Server on an iPad POS device

Select "Alerts" from the iPad POS sidebar.

Select the button that says "Printer Server Off"

Choose which iPad POS device you want to designate as Print Server

Once the device is selected

(highlighted "blue" with a "white" checkmark), select the "Go Back" button

Select "Yes" to the pop up notification

The iPad will then display "Print Server On"

Best Practices

Review your POS Menu's Groups, Items and Modifiers to set visibility options

Be sure to set the Visibility of Groups, Items and Modifiers you do not wish to sell online to "Store POS Only"

Ensure the iPad designated as the Print Server is always on and always running the Aldelo Express app

(See the below section for instructions on how to Enable Print Server on a designated iPad POS device)
The POS Print Server device is responsible to confirm Uber Eats orders. If the POS Print Server is offline, no Uber Eats orders can be confirmed.
Enable IOS Guided Access Mode with Auto Lock set to Never
【Click Here to see how to set this up】
Do Not Turn off the iPad screen, even when the store closes
Ensure the iPad Print Server device always has internet connectivity