3-minute read ---

Long lines and slow service can be a dealbreaker for restaurant customers, especially during busy hours or peak seasons. To maintain a competitive edge, restaurant owners turn to mobile point-of-sale (POS) systems as an effective line-busting solution. By equipping staff with mobile devices for tableside ordering and payment processing, restaurants can streamline service, enhance the customer experience, and maximize operational efficiency.
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Traditionally used in quick-service or fast-casual settings, line-busting has expanded into full-service restaurants with the help of mobile POS systems. These systems allow staff to assist customers wherever they are—indoors, outdoors, curbside, or doorstep—minimizing bottlenecks and improving service speed.

Tableside Ordering for Indoor and Outdoor Seating
Mobile POS devices are ideal for tableside ordering, enabling servers to take orders directly from customers at their table. This eliminates the need for back-and-forth trips to a stationary terminal, speeding up order processing and reducing wait times.

In outdoor seating areas, mobile POS systems shine by providing the same level of service as indoor dining. Staff can take orders, process payments, and even provide digital receipts without needing additional infrastructure. This ensures that customers dining al fresco receive seamless and efficient service, no matter where they’re seated.

For restaurants with outdoor seating, mobile POS also helps adapt to seasonal demand. Whether it's a busy summer patio or a holiday event, staff can handle fluctuating customer volumes with ease.

Line-Busting in Action
Here’s how mobile POS systems work as a line-busting strategy in various restaurant scenarios:

• Quick-Service Lines: Staff equipped with mobile POS devices can walk the line, taking orders and payments before customers reach the counter. This speeds up the ordering process and keeps the line moving.
• Bar Service: Mobile POS systems allow bartenders to handle drink orders and payments directly from the bar, reducing congestion during busy hours.
• Event or Pop-Up Service: Restaurants can deploy mobile POS systems to handle orders at events or pop-up locations, providing a seamless experience without requiring fixed terminals.

Operational Benefits of Mobile POS for Line-Busting

1. Faster Service: By bringing the POS system to the customer, restaurants can significantly reduce wait times and improve table turnover rates.
2. Enhanced Accuracy: Orders taken via mobile POS are transmitted directly to kitchen display systems or printers, minimizing errors and ensuring consistency.
3. Improved Customer Satisfaction: Mobile POS systems allow staff to focus more on customer interactions, creating a personalized and enjoyable dining experience.
4. Increased Revenue Opportunities: Faster service means restaurants can serve more customers in the same amount of time, boosting sales potential.

Seamless Integration with Digital Tools
Modern mobile POS systems, such as Aldelo Express, integrate seamlessly with digital ordering platforms like its native Masa+ digital solutions suite. This allows restaurants to offer additional options such as customer-driven curbside pickup, self-service kiosks, and QR code-based online ordering/payments, further enhancing the customer experience while alleviating staff workload.

Aldelo Express Kiosks, specifically designed to work on iPad tablets, enable customers to place and pay for orders without the need for direct interaction with staff. This further speeds up the process, reducing customer wait times while increasing order accuracy and operational efficiency. Whether used for in-store ordering or as part of a larger line-busting strategy, these kiosks can dramatically improve service speed.

Conclusion
Mobile POS systems are transforming how restaurants manage lines, service, and customer interactions. Whether it’s for quick-service environments or full-service dining with indoor and outdoor seating, mobile POS provides the tools necessary to streamline operations and deliver exceptional service.

Learn more by contacting an Aldelo representative today at [email protected] or 925-621-2410

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​Restaurants that use ultra-competitive
Aldelo Pay or Aldelo Partner Merchant Services
obtain access to
a Centralized Multi-Store Restaurant Technology Platform
that includes Masa+ Online Ordering,
Unlimited Software Releases,
​Unlimited Software Upgrades, and 24/7 Technical Support!


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Please contact an Aldelo representative today for more details, 
including a free Aldelo Express POS demo trial

[email protected] | 877-639-8767 | [email protected]

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