2-minute read ---
The Risk of Simple Math Errors in Busy Restaurants
Picture this: It’s a busy Saturday night at a neighborhood restaurant. Servers are constantly moving, delivering meals, and ensuring every table is satisfied. Amid the evening’s high pace, a customer at a table writes down their tip on the check but accidentally miscalculates the “total” amount. It’s an easy mistake to make—maybe they rushed the math or got distracted.
When the server, Sarah, picks up the check, she doesn’t notice the miscalculation and manually types the “tip” values as they are written on the physical guest check, setting herself up for a discrepancy when the payment is processed and the customer is charged for more than they intended to pay. In a traditional setup, this miscalculation could very easily result in a chargeback or payment dispute if the customer notices the discrepancy on their credit card statement later. Chargebacks can cost restaurants time and money, and in some instances will deter customers from returning to the restaurant.
Picture this: It’s a busy Saturday night at a neighborhood restaurant. Servers are constantly moving, delivering meals, and ensuring every table is satisfied. Amid the evening’s high pace, a customer at a table writes down their tip on the check but accidentally miscalculates the “total” amount. It’s an easy mistake to make—maybe they rushed the math or got distracted.
When the server, Sarah, picks up the check, she doesn’t notice the miscalculation and manually types the “tip” values as they are written on the physical guest check, setting herself up for a discrepancy when the payment is processed and the customer is charged for more than they intended to pay. In a traditional setup, this miscalculation could very easily result in a chargeback or payment dispute if the customer notices the discrepancy on their credit card statement later. Chargebacks can cost restaurants time and money, and in some instances will deter customers from returning to the restaurant.
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How Aldelo Express AI Catches Errors Before They Happen
With Aldelo Express’s AI Tip Adjust Automation, these common errors can be proactively addressed. As Sarah is in between her busy breakfast and lunch meal periods, she lines up several guest checks to consecutively scan, to save herself time and avoid errors. The AI tool scans each guest check, identifying any inconsistency between the tip and the total values written on each check. For instance, if the subtotal was $45.00, the tip written was $8.00, and the total was miscalculated as $51.00 instead of the correct $53.00, the system instantly flags this discrepancy. Rather than accepting the incorrect tip, it suggests a revised tip amount and prompts Sarah to review and accept it before proceeding. Saving Staff Time and Reducing Errors
This fast correction feature saves Sarah time and removes the risk of letting small math errors slip through unnoticed. Instead of spending time manually calculating each total to double-check a customer’s calculation, Sarah can rely on the AI Tip Adjust Automation to catch any mathematical errors and prompt her to verify them. This streamlines her workflow, prevents potential discrepancies, and builds confidence in the accuracy of every transaction. Advantages for Restaurant Owners
For restaurant owners, Aldelo Express’s automation offers multiple benefits. With fewer errors in guest receipts, there’s a lower risk of chargebacks or disputes related to miscalculated totals, saving revenue from avoidable chargebacks. It also reduces the time staff need to spend verifying totals, allowing them to wrap up their shifts faster and more accurately. Plus, automated verification supports accurate data entry, resulting in precise guest check records and financial reports. |
With Aldelo Express’s AI Tip Adjust Automation, common errors can be proactively addressed
With fewer errors in guest receipts, there’s a lower risk of chargebacks or disputes related to miscalculated totals
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Ensuring Transaction Accuracy for a Smoother Operation
The Aldelo Express AI Tip Adjust Automation provides a valuable layer of protection against simple but potentially costly errors. By identifying and suggesting corrections to miscalculated totals, it improves transaction accuracy, saves time for staff, and maintains transparency and trust between restaurants and their customers.
Learn more by contacting an Aldelo representative today at [email protected] or 925-621-2410
The Aldelo Express AI Tip Adjust Automation provides a valuable layer of protection against simple but potentially costly errors. By identifying and suggesting corrections to miscalculated totals, it improves transaction accuracy, saves time for staff, and maintains transparency and trust between restaurants and their customers.
Learn more by contacting an Aldelo representative today at [email protected] or 925-621-2410
Disclaimer: All names and descriptions of persons, entities, circumstances, and events in this article are fictitious and any resemblance to actual past or present persons, entities, circumstances, or events are purely coincidental.
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Restaurants that use ultra-competitive Aldelo Pay or Aldelo Partner Merchant Services obtain access to a Centralized Multi-Store Restaurant Technology Platform that includes Masa+ Online Ordering, Unlimited Software Releases, Unlimited Software Upgrades, and 24/7 Technical Support! *** Please contact an Aldelo representative today for more details, including a free Aldelo Express POS demo trial [email protected] | 877-639-8767 | [email protected] |
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