Preventing Checkout Errors with AI: Protect Restaurants from Costly Discrepancies

Preventing Checkout Errors with AI: How Aldelo Express’s AI Tip Adjust Automation Protects Restaurants from Costly Discrepancies

2-minute read ---
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The Risk of Simple Math Errors in Busy Restaurants
Picture this: It’s a busy Saturday night at a neighborhood restaurant. Servers are constantly moving, delivering meals, and ensuring every table is satisfied. Amid the evening’s high pace, a customer at a table writes down their tip on the check but accidentally miscalculates the “total” amount. It’s an easy mistake to make—maybe they rushed the math or got distracted.

When the server, Sarah, picks up the check, she doesn’t notice the miscalculation and manually types the “tip” values as they are written on the physical guest check, setting herself up for a discrepancy when the payment is processed and the customer is charged for more than they intended to pay. In a traditional setup, this miscalculation could very easily result in a chargeback or payment dispute if the customer notices the discrepancy on their credit card statement later. Chargebacks can cost restaurants time and money, and in some instances will deter customers from returning to the restaurant.

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