How to Adjust to New Technology in Your Restaurant or Food Service Operation

How to Adjust to New Technology in Your
Restaurant or Food Service Operation
Helping Customers and Staff Transition is Essential for Success

3-minute read ---
​
New restaurant technology can help food service businesses improve efficiency, enhance customer experiences, and increase profitability. As a result, the restaurant industry is constantly evolving to improve the lives of customers and restaurant employees, reducing employee turnover and increasing repeat visits. However, implementing new technology isn’t just about selecting the latest innovations—it also requires careful planning, consideration of both staff and customer sentiment, and a focus on long-term success. Here are five key factors to consider when integrating new technology into your restaurant or food service operation.

1. No Customer Left Behind: Helping Guests Adapt to New Technology
Customers drive restaurant success, so their willingness to accept new technology is essential for business success. While many guests appreciate digital ordering, mobile payments, and self-service kiosks, others may be hesitant to change. If restaurants move too abruptly, customers may be deterred and reduce their engagement and purchases from the restaurant. To ensure a smooth and successful transition, it’s important to introduce new technology in a way that supports all customers—both tech-savvy users and those who prefer traditional service.

Read More...