Enhance Sit-Down Services with Digital Wait List and Reservations Modules

Enhance Sit-Down Services with Aldelo Express
Digital Wait List and Reservations Modules

​Digital Solutions Streamline Front-of-House Operations and Communication

3-minute read ---

For restaurant owners, managing customer flow and wait times can be a juggling act. Long wait times can lead to frustrated guests, while paper reservation notebooks can cause confusion, missed reservations, or miscommunication. Thankfully, the Aldelo Express Digital Wait List and Reservations module offers a powerful solution to simplify these processes, improving both operational efficiency and customer satisfaction, but reduce associated paper waste and costs as well.

A Digital Solution to the Traditional Wait List
Gone are the days of scribbling down names on paper or manually tracking walk-ins. The Aldelo Express Digital Wait List feature allows host staff to add customers to a digital waitlist using a mobile tablet that can run from anywhere with an internet connection. This system not only helps hosting staff manage busy periods, but provides real-time Wait List updates across all tablet point of sale devices.

Once customers are added to the waitlist, host staff can send guests notifications to customer phones, updating them when their table is ready. This allows customers to comfortably wait nearby, whether it’s in their car, a lobby, at the bar, or in the surrounding area. By eliminating physical reservation alert systems, restaurants also eliminate costs associated with sanitizing, replacing, or repairing “hockey puck” style reservation alert devices.

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