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Join our dynamic team of passionate individuals
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Why Work with Aldelo?
At Aldelo, we strive to provide a supportive work environment that promotes independent thinking and internal growth opportunities. We are constantly seeking experienced and motivated individuals to join our growing team. |
Check Out Our Current Open Positions Below!
Client services agent (pleasanton, ca)
We are looking for reliable, detail oriented, and self-motivated individuals to joint our client services team. As a Client Services Agent (CSA), candidates are responsible in handling both end user and channel partner's non-technical service requests via phone or email. In addition, candidates are responsible for building business relations with channel partners via phone or email.
Typical daily duties of a CSA is to receive and process order entry requests, client documentations, account updates, billing changes, review and analysis of documents, submit and follow up of client service requests, conducting operational training with channel partners, handling of both inbound and outbound calls or emails to channel partners for business relationship development, and other related duties.
Due to COVID 19, candidates hired for this position will work remote from their home until end of 2020. The work from home plan may be extended based on then current health agency advisory for the general public.
Job Position Details
Job Position Qualifications
Job Location Details
How To Apply
Typical daily duties of a CSA is to receive and process order entry requests, client documentations, account updates, billing changes, review and analysis of documents, submit and follow up of client service requests, conducting operational training with channel partners, handling of both inbound and outbound calls or emails to channel partners for business relationship development, and other related duties.
Due to COVID 19, candidates hired for this position will work remote from their home until end of 2020. The work from home plan may be extended based on then current health agency advisory for the general public.
Job Position Details
- Job Title: Client Services Agent (CSA)
- Job Type: Full Time Employee
- Job Location: Pleasanton, California
- Work Hours: 8 am - 5 pm Monday through Friday
- Compensation: Depend on Experience (Full Time - Hourly Position)
- Benefits: Medical, Dental, Vision, Paid Time Off, Medical Leaves & Retirement
Job Position Qualifications
- Graduate From Associate or Bachelors Degree is Required
- Computer and Phone Experience is Required
- Detail Oriented and Excellent Verbal & Communication Skills are Required
- Ability To Handle Over 100 Inbound and Outbound Phone Calls Per Day
- Reliable and Dependable Team Player
Job Location Details
- 6800 Koll Center Parkway, Suite 310, Pleasanton, CA 94566
- This Job is Offered as an In-Office Position,
- However, Due to COVID 19, This Job Will Be Performed via Work From Home Until End of 2021
- The Work From Home Plan May Be Extended Based on Then Current Health Agency Advisory for the General Public
How To Apply
- Please Submit Your Resume via Email To: jobs@aldelo.com
- Please Be Sure To Enter The Job Code 'CSA' In The Email Subject Field
- All Interviews Will Be Conducted via Video Conference
CREDIT & RISK AGENT (PLEASANTON, CA)
We are looking for reliable, detail oriented, and self-motivated individuals to join our credit & risk team. As a Credit & Risk Agent (CRA), candidates are responsible for managing both end user merchant and channel partner service requests via phone or email. In addition, team members will be responsible for gathering documents related to credit and risk approval processes required for advancing and successfully closing merchant processing applications.
Typical daily duties of a CRA are to gather the Merchant Processing Agreement data, assist with collecting any required documents, assist with satisfying pre-processing questions, review the merchant processing agreements (MPA), provision EMV hardware, schedule required training and installation services and making account updates.
Due to COVID 19, candidates hired for this position will work remote from their home through 2021. The work from home plan may be extended based on then current health agency advisory for the general public.
Job Position Details
Job Position Qualifications
Job Location Details
How To Apply
Typical daily duties of a CRA are to gather the Merchant Processing Agreement data, assist with collecting any required documents, assist with satisfying pre-processing questions, review the merchant processing agreements (MPA), provision EMV hardware, schedule required training and installation services and making account updates.
Due to COVID 19, candidates hired for this position will work remote from their home through 2021. The work from home plan may be extended based on then current health agency advisory for the general public.
Job Position Details
- Job Title: Credit & Risk Agent (CRA)
- Job Type: Full-Time Employee
- Job Location: Pleasanton, California
- Work Hours: 8 am - 5 pm Monday through Friday
- Compensation: Depending on Experience
- Benefits: Medical, Dental, Vision, Paid Time Off, Medical Leaves & Retirement
Job Position Qualifications
- Graduate From Associate or bachelor’s degree is Required
- Computer and Phone Experience is Required
- Detail Oriented and Excellent Verbal & Communication Skills are Required
- Ability To Manage Over 100 Inbound and Outbound Phone Calls Per Day
- Reliable and Dependable Team Player
Job Location Details
- 6800 Koll Center Parkway, Suite 310, Pleasanton, CA 94566
- This Job is Offered as an In-Office Position,
- However, Due to COVID 19, This Job Will Be Performed via Work from Home through 2021
- The Work from Home Plan May Be Extended Based on Then Current Health Agency Advisory for the General Public
How To Apply
- Please Email your Resume to: jobs@aldelo.com
- Please Enter the Job Code 'CRA' in the Email “Subject Field”
- All Interviews will be Conducted via Video Conference
FULFILLMENT AND SHIPPING AGENT (PLEASANTON, CA)
We are looking for dependable, detail oriented, and self-motivated individuals to join our team. As a Fulfillment and Shipping Agent (FSA), candidates are responsible for conducting inbound/outbound shipping, RMA handling, and inventory control for all U.S. operations.
Typical daily duties of a FSA are maintaining systematic inventory control counts and applicable reporting, packaging and shipment of hardware orders, and communication of shipment tracking data to applicable team members, merchants, and partners. Additionally, this role processes, tracks, and systematically confirms RMA or warranty returns from merchants.
Due to COVID 19, candidates hired for this position will work remote from their home through 2021. The work from home plan may be extended based on then current health agency advisory for the general public.
Job Position Details
Job Position Qualifications
Job Location Details
How To Apply
Typical daily duties of a FSA are maintaining systematic inventory control counts and applicable reporting, packaging and shipment of hardware orders, and communication of shipment tracking data to applicable team members, merchants, and partners. Additionally, this role processes, tracks, and systematically confirms RMA or warranty returns from merchants.
Due to COVID 19, candidates hired for this position will work remote from their home through 2021. The work from home plan may be extended based on then current health agency advisory for the general public.
Job Position Details
- Job Title: Fulfillment & Shipping Agent (FSA)
- Job Type: Full-Time Employee
- Job Location: Pleasanton, California
- Work Hours: 8 am - 5 pm Monday through Friday
- Compensation: Depending on Experience
- Benefits: Medical, Dental, Vision, Paid Time Off, Medical Leaves & Retirement
Job Position Qualifications
- Graduate From Associate or bachelor’s degree is recommended
- Computer and Phone Experience is Required
- Detail Oriented and Excellent Verbal & Written Communication Skills are Required
- Reliable and Dependable Team Player
Job Location Details
- 6800 Koll Center Parkway, Suite 310, Pleasanton, CA 94566
- This Job is Offered as an In-Office Position
- However, Due to COVID 19, This Job Will Be Performed via Work from Home through 2021
- The Work from Home Plan May Be Extended Based on Then Current Health Agency Advisory for the General Public
How To Apply
- Please Email your Resume to: jobs@aldelo.com
- Please Enter the Job Code 'FSA' in the Email “Subject Field”
- All Interviews will be Conducted via Video Conference
MARKETING & PR TEAM (PLEASANTON, CA)
We are looking for dependable, detail oriented, and self-motivated individuals to join our Marketing & PR team. As a Marketing & PR (MPR) team member, candidates are responsible for handling marketing strategies and planning, creating marketing content, website maintenance and development, SEO management, competitor analysis, utilize both internal and external sources to spark social media growth, respond to media inquiries, create story boards for video production, conducting trade show research, planning, booking, and follow up engagements with participants from these events, work with external organizations to help increase growth, close leads and improve public awareness of Aldelo’s products and services.
Typical daily duties of the Marketing & PR team are to respond to email and phone inquiries regarding PR and Marketing. Build and maintain Aldelo’s internet presence, update and maintain email marketing initiatives, news feeds and ensure printed and electronic marketing materials are updated.
Due to COVID 19, candidates hired for this position will work remote from their home through 2021. The work from home plan may be extended based on then current health agency advisory for the public.
Job Position Details
Job Position Qualifications
Job Location Details
How To Apply
Typical daily duties of the Marketing & PR team are to respond to email and phone inquiries regarding PR and Marketing. Build and maintain Aldelo’s internet presence, update and maintain email marketing initiatives, news feeds and ensure printed and electronic marketing materials are updated.
Due to COVID 19, candidates hired for this position will work remote from their home through 2021. The work from home plan may be extended based on then current health agency advisory for the public.
Job Position Details
- Job Title: Marketing & PR (MPR),
- Job Type: Full-Time Employee
- Job Location: Pleasanton, California
- Work Hours: 8 am - 5 pm Monday through Friday
- Compensation: Depending on Experience
- Benefits: Medical, Dental, Vision, Paid Time Off, Medical Leaves & Retirement
Job Position Qualifications
- Associate or bachelor’s degree is Desired
- Computer and Phone Experience is Required
- Detail Oriented and Excellent Verbal & Communication Skills are Required
- Ability To Manage Over 100 Inbound and Outbound Phone Calls Per Day
- Reliable and Dependable Team Player
Job Location Details
- 6800 Koll Center Parkway, Suite 310, Pleasanton, CA 94566
- This Job is Offered as an In-Office Position,
- However, Due to COVID 19, This Job Will Be Performed via Work from Home through 2021
- The Work from Home Plan May Be Extended Based on Then Current Health Agency Advisory for the General Public
How To Apply
- Please Email your Resume to: jobs@aldelo.com
- Please Enter the Job Code 'MPR' in the Email “Subject Field”
- All Interviews will be Conducted via Video Conference
MERCHANT SALES ACCOUNT MANAGER (PLEASANTON, CA)
Aldelo is hiring experienced sales individuals who are self-motivated and goals-driven to manage Merchant Service Sales nationwide.
Qualified candidates work directly with end user merchants via telephone and email, professionally representing Aldelo Pay's merchant services, Point of Sale, Related Products and Solutions. Successful Merchant Sales Account Manager’s (MSAM) are effective multitaskers with the ability to competently demonstrate Aldelo products, nurture Aldelo partner product knowledge and successful merchant growth. This process entails proper assessment of merchant businesses and POS needs for establishing a compelling ROI. The MSA role builds internal relationships and works closely with Aldelo’s Credit and Risk team providing necessary merchant details while efficiently guiding merchants through the Merchant Processing, Installations and Operational processes until they are successfully onboarded with Aldelo Express Cloud POS. The mission of our Merchant Sales Account Manager (MSAM) is to help our end user merchants achieve greater savings and improve operational efficiencies.
Qualified candidates are expected to achieve heavy outbound tele-sales solicitations and follow ups; seeking new opportunities; and build continued relationships with existing clients daily. A daily outbound call volume of 120 to 150 is typical of such a Merchant Sales Account Manager.
Job Position Details
Job Position Qualifications
Job Location Details
How To Apply
Qualified candidates work directly with end user merchants via telephone and email, professionally representing Aldelo Pay's merchant services, Point of Sale, Related Products and Solutions. Successful Merchant Sales Account Manager’s (MSAM) are effective multitaskers with the ability to competently demonstrate Aldelo products, nurture Aldelo partner product knowledge and successful merchant growth. This process entails proper assessment of merchant businesses and POS needs for establishing a compelling ROI. The MSA role builds internal relationships and works closely with Aldelo’s Credit and Risk team providing necessary merchant details while efficiently guiding merchants through the Merchant Processing, Installations and Operational processes until they are successfully onboarded with Aldelo Express Cloud POS. The mission of our Merchant Sales Account Manager (MSAM) is to help our end user merchants achieve greater savings and improve operational efficiencies.
Qualified candidates are expected to achieve heavy outbound tele-sales solicitations and follow ups; seeking new opportunities; and build continued relationships with existing clients daily. A daily outbound call volume of 120 to 150 is typical of such a Merchant Sales Account Manager.
Job Position Details
- Job Title: Merchant Sales Account Manager (MSAM)
- Job Type: Full-Time Employee
- Job Location: Pleasanton, California
- Work Hours: 8 am - 5 pm Monday through Friday
- Base Salary: $65,000 Per Year
- Commission: Both residuals and sales commissions, Without Cap, Reach 6 Figures or More
- Benefits: Medical, Dental, Vision, Paid Time Off, Medical Leaves & Retirement
Job Position Qualifications
- Graduate from associate or bachelor’s degree is required
- Computer and phone experience is required
- Detail oriented and excellent verbal & communication skills are required
- Ability to manage over 100 outbound phone calls per day
- Reliable and Dependable Team Player
- Goals Driven, Sales Oriented, and Initiative-taking
- Experience in merchant sales, general sales, tele-sales strongly preferred
Job Location Details
- 6800 Koll Center Parkway, Suite 310, Pleasanton, CA 94566
- Tele-Commute is not available
- Daily commute to the job location is required
How To Apply
- Please Email your Resume to: jobs@aldelo.com
- Please Enter the Job Code 'MSAM' in the Email “Subject Field”
- All Interviews will be Conducted via Video Conference
MERCHANT SUCCESS AGENT (PLEASANTON, CA)
We are seeking dependable, detail oriented, and self-motivated individuals to join our merchant success team. A Merchant Success Agent (MSA) communicates frequently with existing business partners and merchants for establishing, maintaining, and growing business relationships by having a clear understanding of their business and related opportunities.
Job responsibilities include making daily outbound contact, via phone and email, to partners and merchants for anticipating and supporting sales opportunities, conducting product demonstrations, gauging satisfaction levels, identifying needs and offering solutions, and managing service-related inquiries. Agents conduct ongoing surveys and outreach campaigns, effectively communicating partner and merchant needs and concerns to management for making business and product improvements or resolving issues. Qualified candidates will anticipate partner and merchant needs through constant communication and feedback cycles that continually keeps Aldelo at the forefront of their businesses.
A typical MSA day includes facilitating communication with team members, partners, and merchants related to conducting product/features presentations, scheduling merchant software installations, ensuring merchant inquiries are promptly satisfied, supporting partner sales efforts, and measuring partner engagement levels. Agents participate in Aldelo news and media projects, partner recruitment activities, trade shows and events and including promoting Aldelo on social media.
Due to COVID 19, candidates hired for this position will work remote from their home through 2021. The work from home plan may be extended based on then current health agency advisory for the public.
Job Position Details
Job Position Qualifications
Job Location Details
How To Apply
Job responsibilities include making daily outbound contact, via phone and email, to partners and merchants for anticipating and supporting sales opportunities, conducting product demonstrations, gauging satisfaction levels, identifying needs and offering solutions, and managing service-related inquiries. Agents conduct ongoing surveys and outreach campaigns, effectively communicating partner and merchant needs and concerns to management for making business and product improvements or resolving issues. Qualified candidates will anticipate partner and merchant needs through constant communication and feedback cycles that continually keeps Aldelo at the forefront of their businesses.
A typical MSA day includes facilitating communication with team members, partners, and merchants related to conducting product/features presentations, scheduling merchant software installations, ensuring merchant inquiries are promptly satisfied, supporting partner sales efforts, and measuring partner engagement levels. Agents participate in Aldelo news and media projects, partner recruitment activities, trade shows and events and including promoting Aldelo on social media.
Due to COVID 19, candidates hired for this position will work remote from their home through 2021. The work from home plan may be extended based on then current health agency advisory for the public.
Job Position Details
- Job Title: Merchant Success Agent (MSA)
- Job Type: Full-Time Employee
- Job Location: Pleasanton, California
- Work Hours: 8 am - 5 pm and may include weekends
- Compensation: Depending on Experience
- Benefits: Medical, Dental, Vision, Paid Time Off, Medical Leaves & Retirement
Job Position Qualifications
- Associate or bachelor’s degree is Desired
- Computer and Phone Experience is Required
- Detail Oriented and Excellent Verbal & Communication Skills are Required
- Ability To Manage Over 100 Inbound and Outbound Phone Calls Per Day
- Reliable and Dependable Team Player
Job Location Details
- 6800 Koll Center Parkway, Suite 310, Pleasanton, CA 94566
- This Job is Offered as an In-Office Position,
- However, Due to COVID 19, This Job Will Be Performed via Work from Home through 2021
- The Work from Home Plan May Be Extended Based on Then Current Health Agency Advisory for the General Public
How To Apply
- Please Email your Resume to: jobs@aldelo.com
- Please Enter the Job Code 'MSA' in the Email “Subject Field”
- All Interviews will be Conducted via Video Conference
PARTNER SUCCESS AGENT (PLEASANTON, CA)
We are looking for reliable, detail oriented, and self-motivated individuals to join our merchant services division. As a Partner Success Agent (PSA), candidates are responsible in for handling partners and ISV service requests via phone or email. In addition, candidates are responsible for building strong and effective business relations with partners via phone or email.
Typical daily duties of a PSA include performing product demos, facilitating daily communication with partners for supporting sales efforts and reporting partner engagement levels. Responsibilities include promoting Aldelo on social media and participating in Aldelo events, news and media projects and involvement in Aldelo partner recruitment activities, including trade shows and events.
Due to COVID 19, candidates hired for this position will work remote from their home through 2021. The work from home plan may be extended based on then current health agency advisory for the general public.
Job Position Details
Job Position Qualifications
Job Location Details
How To Apply
Typical daily duties of a PSA include performing product demos, facilitating daily communication with partners for supporting sales efforts and reporting partner engagement levels. Responsibilities include promoting Aldelo on social media and participating in Aldelo events, news and media projects and involvement in Aldelo partner recruitment activities, including trade shows and events.
Due to COVID 19, candidates hired for this position will work remote from their home through 2021. The work from home plan may be extended based on then current health agency advisory for the general public.
Job Position Details
- Job Title: Partner Success Agent (PSA)
- Job Type: Full-Time Employee
- Job Location: Pleasanton, California
- Work Hours: 8 am - 5 pm Monday through Friday
- Compensation: Depending on Experience
- Benefits: Medical, Dental, Vision, Paid Time Off, Medical Leaves & Retirement
Job Position Qualifications
- Associate or bachelor’s degree is Desired
- Computer and Phone Experience is Required
- Detail Oriented and Excellent Verbal & Communication Skills are Required
- Ability To Handle Over 100 Inbound and Outbound Phone Calls Per Day
- Reliable and Dependable Team Player
Job Location Details
- 6800 Koll Center Parkway, Suite 310, Pleasanton, CA 94566
- This Job is Offered as an In-Office Position,
- However, Due to COVID 19, This Job Will Be Performed via Work From Home through 2021
- The Work from Home Plan May Be Extended Based on Then Current Health Agency Advisory for the General Public
How To Apply
- Please Email your Resume to: jobs@aldelo.com
- Please Enter the Job Code 'PSA' in the Email “Subject Field”
- All Interviews will be Conducted via Video Conference
TECHNICAL SERVICES AGENT (PLEASANTON, CA)
We are looking for talented, creative and self-motivated individuals who want to play a key role in supporting our popular point of sale, payment processing, and enterprise management software solutions.
Qualified candidates will be responsible to provide technical assistance to our worldwide customers using telephone, email and remote support technology; conduct software and hardware testing and certifications; perform customer account maintenance and pro-active technical services as well as other duties associated with technical services.
Due to COVID 19, candidates hired for this position will work remote from their home until end of 2021. The work from home plan may be extended based on then current health agency advisory for the general public
Job Position Details
Job Position Qualifications
Job Location Details
How To Apply
Qualified candidates will be responsible to provide technical assistance to our worldwide customers using telephone, email and remote support technology; conduct software and hardware testing and certifications; perform customer account maintenance and pro-active technical services as well as other duties associated with technical services.
Due to COVID 19, candidates hired for this position will work remote from their home until end of 2021. The work from home plan may be extended based on then current health agency advisory for the general public
Job Position Details
- Job Title: Technical Services Agent (TSA)
- Job Type: Full-Time Employee
- Job Location: Pleasanton, California
- Work Hours: Various Rotating Shifts, Including Nights, Weekends and Over Nights
- Compensation: Hourly, Depend on Experience; and Commission Opportunities
- Benefits: Medical, Dental, Vision, Paid Time Off, Medical Leave & Retirement
Job Position Qualifications
- Minimum of bachelor’s degree is Required
- Minimum of 3 Years of Professional Experience in the Customer Service or IT Fields
- Windows 10,11 Server 2018,2022 and iOS, iPhone, iPad, Android Experiences Desired
- Computer and Peripheral Hardware Installation and Maintenance Experience
- Software Installation and Usage Experience
- Ability To Handle Up To 8 Hours of Telephone Based Technical Assistance
- Ability To Conform To Schedule Changes That May Include Weekends and Over Night Shifts
- Ability To Learn From Experiences and Become Independent Thinkers
- Detail Oriented and A Passion For Quality
- Excellent Verbal and Written Communications
Job Location Details
- 6800 Koll Center Parkway, Suite 310, Pleasanton, CA 94566
- Tele-Commute is Not Available
- Daily Commute to the Job Location is Required
How To Apply
- Please Submit Your Resume To: jobs@aldelo.com
- Please Be Sure To Enter The Job Code 'TSA' In The Email Subject Field
- This Job Opening is Intended For Local Candidates Only
