3-minute read ---
For restaurant owners, managing customer flow and wait times can be a juggling act. Long wait times can lead to frustrated guests, while paper reservation notebooks can cause confusion, missed reservations, or miscommunication. Thankfully, the Aldelo Express Digital Wait List and Reservations module offers a powerful solution to simplify these processes, improving both operational efficiency and customer satisfaction, but reduce associated paper waste and costs as well.
A Digital Solution to the Traditional Wait List
Gone are the days of scribbling down names on paper or manually tracking walk-ins. The Aldelo Express Digital Wait List feature allows host staff to add customers to a digital waitlist using a mobile tablet that can run from anywhere with an internet connection. This system not only helps hosting staff manage busy periods, but provides real-time Wait List updates across all tablet point of sale devices.
Once customers are added to the waitlist, host staff can send guests notifications to customer phones, updating them when their table is ready. This allows customers to comfortably wait nearby, whether it’s in their car, a lobby, at the bar, or in the surrounding area. By eliminating physical reservation alert systems, restaurants also eliminate costs associated with sanitizing, replacing, or repairing “hockey puck” style reservation alert devices.
Gone are the days of scribbling down names on paper or manually tracking walk-ins. The Aldelo Express Digital Wait List feature allows host staff to add customers to a digital waitlist using a mobile tablet that can run from anywhere with an internet connection. This system not only helps hosting staff manage busy periods, but provides real-time Wait List updates across all tablet point of sale devices.
Once customers are added to the waitlist, host staff can send guests notifications to customer phones, updating them when their table is ready. This allows customers to comfortably wait nearby, whether it’s in their car, a lobby, at the bar, or in the surrounding area. By eliminating physical reservation alert systems, restaurants also eliminate costs associated with sanitizing, replacing, or repairing “hockey puck” style reservation alert devices.
Host staff can send guests notifications to customer phones, updating them when their table is ready
Seamless Reservation Management
The Digital Wait List module works seamlessly alongside the Aldelo Express Reservations feature, allowing restaurants to efficiently manage table reservations. Guests can call in to make reservations day-of or up to months in advance. Clear visibility of future table reservations helps restaurants maintain control over their seating capacity and balance customer demand during peak times.
The Aldelo Express Reservations module allows host staff to make notes on each reservation, enabling customers to inform the restaurant in advance of birthday or anniversary celebrations, or special requests for a high chair, helping to keep everything organized and provide a VIP experience as guests arrive.
Additionally, the Aldelo Express Wait List and Reservation modules seamlessly integrate with Aldelo Express Customer Profiles, allowing staff to quickly view guests’s favorite orders, special requests, or dining preferences, ensuring that the experience is personalized and smooth from start to finish.
Aldelo Express Wait List and Reservation modules seamlessly integrate with Aldelo Express Customer Profiles
Benefits for the Customer
The Aldelo Express Digital Wait List and Reservations module enhances the guest experience by offering convenience and transparency. Customers can book ahead to secure their preferred time slot, make special requests for anniversaries, birthdays, or other events, and can enjoy a more seamless dining experience without having to wait in long lines. The added visibility and control lead to a smoother, more pleasant visit.
Benefits for the Restaurant
For restaurant owners, this digital solution offers increased table turnover efficiency, clear and direct communication, and reduced human error in managing the waitlist. With fewer customer complaints and more streamlined reservations, restaurants can boost operational productivity and improve profitability. Additionally, by reducing the need for a physical host or front-of-house staff to manually track reservations, you can focus your resources on providing exceptional customer service.
For restaurant owners, this digital solution offers increased table turnover efficiency, clear and direct communication, and reduced human error in managing the waitlist. With fewer customer complaints and more streamlined reservations, restaurants can boost operational productivity and improve profitability. Additionally, by reducing the need for a physical host or front-of-house staff to manually track reservations, you can focus your resources on providing exceptional customer service.
Enhance Customer Satisfaction with Digital Services
Aldelo Express’ Digital Wait List and Reservations module is a game-changer for restaurant operators looking to streamline operations and enhance customer satisfaction. With real-time data and an easy-to-use system, both guests and staff benefit from a more organized and efficient experience.
Learn more by contacting an Aldelo representative today at [email protected] or 925-621-2410
Aldelo Express’ Digital Wait List and Reservations module is a game-changer for restaurant operators looking to streamline operations and enhance customer satisfaction. With real-time data and an easy-to-use system, both guests and staff benefit from a more organized and efficient experience.
Learn more by contacting an Aldelo representative today at [email protected] or 925-621-2410
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Restaurants that use ultra-competitive Aldelo Pay or Aldelo Partner Merchant Services obtain access to a Centralized Multi-Store Restaurant Technology Platform that includes Masa+ Online Ordering, Unlimited Software Releases, Unlimited Software Upgrades, and 24/7 Technical Support! *** Please contact an Aldelo representative today for more details, including a free Aldelo Express POS demo trial [email protected] | 877-639-8767 | [email protected] |
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