3-minute read ---
In the modern restaurant industry, many restaurants have already or are looking to expand their services to support dine-in, takeout, curbside pickup, and delivery orders. But while offering multiple service types may increase a restaurant’s profitability, it may challenge its ability to manage multiple order types simultaneously. Expanding traditional sit-down restaurant services to accommodate digital and remote customer demands requires a powerful and flexible point of sale system that can juggle multiple orders but provide a smooth and intuitive experience for restaurant staff. That is why Aldelo Express offers a native Hold and Fire feature. Let’s take a look at its features and benefits for modern restaurants…
What Is Hold and Fire?
The Hold and Fire feature allows restaurant staff to control the timing of food and drink preparation and delivery according to the needs and requests of the customer. In a traditional point of sale system, orders are sent to the kitchen as soon as they are entered. This poses a problem when a customer asks for food or drink items to be delayed until further along in their meal or at a future time of the day. Without the capabilities of a Hold and Fire feature, this type of request would require front-of-house staff to wait to enter an order until the moment it needs to be prepared. When a server is juggling multiple tables, orders, and customer requests, this type of future order request can easily be overlooked and forgotten. With Aldelo Express Hold and Fire, wait staff can “hold” specific menu items or whole orders until the customer needs it to be prepared. The feature supports two ways to “fire” an order: manually or timed (in advance), according to the customer’s request. Aldelo Express Hold and Fire can be used for dine-in, takeout, curbside pickup, or delivery orders, allowing restaurants to efficiently and effectively manage multiple orders at once and put their “best food forward” every time. It helps ensure that orders are prepared and delivered hot and fresh when they are needed, avoid rushed or delayed service, and that all items are accounted for, creating a smoother customer experience for customers and staff alike.
Plus, the Aldelo Express user-friendly interface ensures that the process is intuitive, cutting down on training time and allowing staff to use it efficiently even during the most busy times of the day or week. |
Why Is the Hold and Fire Feature Important?
1. Better Control of In-Store and Phone Orders
Aldelo Express Hold and Fire enables restaurant staff to perfectly time the preparation of meals, ensuring that customers receive fresh food and drinks at the time they are requested. Whether a customer is ordering food and drinks to take home after dining in, calling to order a curbside pickup order to grab on their way home from the office, or scheduling a delivery order for an upcoming gathering, the Aldelo Express Hold and Fire feature allows restaurants to process these transactions and provide fresh food and drinks at the requested time.
Aldelo Express Hold and Fire enables restaurant staff to perfectly time the preparation of meals, ensuring that customers receive fresh food and drinks at the time they are requested. Whether a customer is ordering food and drinks to take home after dining in, calling to order a curbside pickup order to grab on their way home from the office, or scheduling a delivery order for an upcoming gathering, the Aldelo Express Hold and Fire feature allows restaurants to process these transactions and provide fresh food and drinks at the requested time.
2. Reduced Food Waste
Since dishes are only sent to the kitchen when needed, the Hold and Fire feature minimizes food that is prepared too early and risks becoming cold, soggy, or stale. This means that food is always fresh when it reaches the customer, ensuring higher food quality and a better dining experience, thereby reducing waste by reducing the amount of food that is sent back to the kitchen, thrown out, or not eaten. 3. Improved Kitchen Efficiency and Order Quality
With Hold and Fire, kitchen staff can work more efficiently by focusing only on the orders that are needed at any given time. This helps kitchen teams to better manage their workload and maintain a consistent pace, even during busy shifts. It also reduces the likelihood of order mistakes or food getting cold if they are made too far in advance, supporting improved order quality for dine-in, takeout, curbside pickup, and delivery. 4. Enhanced Customer Experience
Customers notice when their food is not fresh, and this can be detrimental to a restaurant business. The ability to hold and fire orders supports restaurants in serving every customer fresh food and drinks every time, for any order type. This is a simple and extremely effective way to enhance customer experiences and improve reviews of the restaurant, repeat business, and word-of-mouth recommendations. 5. Seamless Order Management Across Various Service Types
Whether a restaurant offers dine-in, takeout, curbside pickup, delivery, or all of the above, the Hold and Fire feature offers seamless order management across various service types. It gives servers the ability to manage orders and order timing based on the specific needs of each customer, so customers will keep coming back for more. Maximizing Efficiency with Aldelo Express
Ultimately, the Aldelo Express Hold and Fire feature helps streamline restaurant operations, enhance customer experiences, and reduce waste, making it a game-changer for any restaurant looking to elevate its service, customer reviews, and overall reputation and profitability. Learn more by contacting an Aldelo representative today at [email protected] or 925-621-2410 |
Restaurants that use ultra-competitive Aldelo Pay or Aldelo Partner Merchant Services obtain access to a Centralized Multi-Store Restaurant Technology Platform that includes Masa+ Online Ordering, Unlimited Software Releases, Unlimited Software Upgrades, and 24/7 Technical Support! *** Please contact an Aldelo representative today for more details, including a free Aldelo Express POS demo trial [email protected] | 877-639-8767 | [email protected] |
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