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March Madness brings packed dining rooms, nonstop delivery orders, and phones ringing off the hook. Fans want wings, burgers, pizza, and drinks as soon as possible, and they don’t want to hear a busy signal.
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For restaurants, that flood of calls often means missed orders, frustrated customers, and staff pulled away from in-house guests. Aldelo Express offers a smarter way to handle the madness this March without adding headcount: the Aldelo Express AI Voice Agent, released January 2026. Think of it as the ultimate player on your team: always available, never late.

AI Voice Agent: The MVP of Game-Day Phone Orders
During peak tournament hours, traditional phone lines become a bottleneck. Staff can only handle one call at a time, while dozens of hungry fans may be trying to place orders simultaneously. The Aldelo Express AI Voice Agent changes the game by:

• Answering multiple incoming calls at the same time
• Taking accurate orders for takeout, delivery, and curbside pickup
• Eliminating long hold times and hang-ups
• Keeping staff focused on serving guests already in the restaurant

Instead of scrambling between the counter, kitchen, and phone, your team stays locked in on speed, accuracy, and hospitality, while AI Voice Agent handles the calls behind the scenes.

With the AI Voice Agent calls are answered in seconds, even during halftime surges

​Fewer Hang-Ups Lead to More Orders During March Madness
Every unanswered call during March Madness is lost revenue. Customers won’t wait on hold during a close game, they’ll simply call another restaurant. With the AI Voice Agent:

• Calls are answered in seconds, even during halftime surges
• Orders are captured consistently, without misheard items
• Delivery demand stays manageable and organized
• Revenue opportunities aren’t lost to busy signals

Paired with the Aldelo Express Delivery module, orders flow smoothly from phone, to kitchen, to delivery drivers, without disrupting dine-in services.

Automate Reservations for the Biggest Games
March Madness isn’t just about takeout. Fans want prime seating for rivalry games, Sweet Sixteen showdowns, and the Final Four. The AI Voice Agent can also:

• Make and edit reservation requests
• Confirm seating availability without calling on staff
• Help maximize table utilization on high-demand nights
• Reduce front-of-house interruptions during rushes

That means fewer missed reservation calls and more full tables when it matters most.

Paired with the Aldelo Express Delivery module, orders flow smoothly from phone, to kitchen, to delivery drivers, without disrupting dine-in services

​Why AI Voice Agents Matter Beyond March
While March Madness is one of the busiest times of the year, the benefits don’t stop when the final buzzer sounds. AI voice automation supports restaurants during:

• Game days and special events
• Holiday rushes
• Short-staffed shifts
• Everyday peak dining hours

It’s a scalable solution that grows with your restaurant, without increasing labor costs.

Final Buzzer: Let AI Take the Calls, So Your Team Can Take the Win
March Madness is unpredictable, but how to manage phone orders doesn’t have to be. With the Aldelo Express AI Voice Agent, restaurants can answer every call, capture every order, and keep service running smoothly from tip-off to the final buzzer.

Learn more by contacting an Aldelo representative today at [email protected] or 925-621-2410

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