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Aldelo maintains a technical support call center in California and provides world class 24/7 live technical services to our end users and channel partners around the world.
Our technical support service is second to none. We provide assistance via telephone, email and remote access. Regardless of how your installation was deployed, our technical support engineers are ready to help.
Aldelo provides 30 days of free 24/7 live technical support services automatically to our end users whenever their store locations are first registered. During this free service period, we also offer our customers free software updates.
End users desiring technical services after the 30 day complimentary period have several options, ranging from free to paid services. We offer all of our end users community based technical assistance on our web forums free of charge. The community forums are a great place for our end users and dealers to collaborate and provide assistance to each other.
We also offer fee based 24/7 live technical services to our end users. Our customers have the option to request technical support as either a per incident service or an annual service agremeent basis.
Our annual service agreement provides end users with 24/7 live technical support, including remote access assistance. Included in the agreement is access to our latest software updates during the contract period. Best of all, our annual service agreement is only about $1.35 per day (Annualized Average).
To order your annual support and software upgrade service agreement, please contact our support call center at 209.338.5481.