ALDELO

How do I purchase Aldelo software product licenses?

• Answer: Aldelo software product licenses are available through its authorized channel partners and national distributors. If you are interested to purchase Aldelo software product licenses or turn key solutions containing Aldelo software product licenses, please call our sales office at 800.801.6036 or click here to submit a sales inquiry, and we will refer one of our dealers nearest to you.

What is the retail price (MSRP) of Aldelo software product licenses?

• Answer: The Aldelo software product licenses are very competitively priced, even at its retail (MSRP) price. To find out the current retail (MSRP) prices of any of our software product licenses, please contact our sales office at 800.801.6036. The prices offered by our channel partners may vary depending on local markets.

How do I request a fully functional trial copy of Aldelo POS software?

• Answer: We believe the best way to evaluate a software product is to give customers a fully functional copy of our software to try out. If you are interested to receive a fully working copy of Aldelo POS, please contact our sales office at 800.801.6036 or fill out a trial software request form under the related products.

What is the difference between Onsite Dealer and Online Dealer?

• Answer: Aldelo's Onsite Dealers offer complete turn key solutions with onsite installation, training, and support services. Alternatively, Aldelo's Online Dealers offer stand alone software product licenses or bundled solutions with hardware and software. Online Dealers typically do not offer value added services such as installation, training or support. Regardless of which type of dealer our customer decide to use, Aldelo's 24/7 technical support call center is always available to provide live assistance via telephone, email, or remote access.

Why is Aldelo's payment processing software more advantageous?

• Answer:

  Most hospitality software developers' payment processing capabilities are made available through integration to a third party payment middleware, or integrate directly to a select few payment gateways or processors. These strategies hinder the hospitality software developers' payment related support services or payment processor choices.

  Utilizing third party payment middleware may possibly increase support obstacles. When there is a technical issue related to the integration, transaction processing, reporting or daily batch closing, customers usually end up having to deal with the hospitality software developer, the payment middleware developer, the ISO, and the payment processor. Each organization might not be able to fully take the ownership of the issue, resulting in unnecessary frustration for the customer.

  Alternatively, if the hospitality software developer makes integration available to a select few gateways or processors, such limitation usually prohibits the customer from choosing the best payment processor for their business.

  Aldelo's approach to payment processing overcomes both of these obstacles. We developed our own payment processing software that is certified on almost all major tier 1 payment processor platforms. Our solution has direct integration to Sterling, TSYS, First Data, Global, Paymentech, RBS WorldPay, Heartland, Mercury, and many others. Essentially, our customers can choose virtually any processing networks and keep existing ISO relations.

  Since Aldelo's payment processing software is developed by our own in house development team, that means we have 100% control over the integration to the point of sale software as well as all technical issues related to all of our software products. If there are ever any questions or service needs on either point of sale or payment processing, our 24/7 technical support group can take ownership of the case entirely.

  Our Aldelo EDC payment processing solution is also widely deployed in the field. Since its initial release in late 2006, we have deployed to over 10,000 merchant locations as of December 31, 2010. If you wish to simplify support, maintain processor choice diversity, and want to experience reliability and security, then contact our sales office at 800.801.6036 to inquire about migration to Aldelo EDC today.

Can I keep my current payment processor when I migrate to Aldelo point of sale solution?

• Answer: Yes. When you migrate to Aldelo point of sale solutions, you have the ability to keep your existing payment processor, banking relation and ISO agent. Our Aldelo EDC payment processing software is certified on almost all major tier 1 payment processor platforms. To ensure a smooth transition, we suggest you or your ISO agent to contact our sales office at 800.801.6036 to find out which supported processor is the best choice before migrating the point of sale solution. (Note: Aldelo EDC license is sold separately)

How can I ask more about sales related questions?

• Answer: Please contact us at 800.801.6036 or email at sales@aldelo.com. One of our channel account managers will be happy to assist. If you are an existing customer, you may also login to Forums to view more Q&A or interact with our staff.