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Most hospitality software developers' payment processing capabilities are made available through integration to a third party payment middleware, or integrate directly to a select few payment gateways or processors. These strategies hinder the hospitality software developers' payment related support services or payment processor choices.
Utilizing third party payment middleware may possibly increase support obstacles. When there is a technical issue related to the integration, transaction processing, reporting or daily batch closing, customers usually end up having to deal with the hospitality software developer, the payment middleware developer, the ISO, and the payment processor. Each organization might not be able to fully take the ownership of the issue, resulting in unnecessary frustration for the customer.
Alternatively, if the hospitality software developer makes integration available to a select few gateways or processors, such limitation usually prohibits the customer from choosing the best payment processor for their business.
Aldelo's approach to payment processing overcomes both of these obstacles. We developed our own payment processing software that is certified on almost all major tier 1 payment processor platforms. Our solution has direct integration to Sterling, TSYS, First Data, Global, Paymentech, RBS WorldPay, Heartland, Mercury, and many others. Essentially, our customers can choose virtually any processing networks and keep existing ISO relations.
Since Aldelo's payment processing software is developed by our own in house development team, that means we have 100% control over the integration to the point of sale software as well as all technical issues related to all of our software products. If there are ever any questions or service needs on either point of sale or payment processing, our 24/7 technical support group can take ownership of the case entirely.
Our Aldelo EDC payment processing solution is also widely deployed in the field. Since its initial release in late 2006, we have deployed to over 10,000 merchant locations as of December 31, 2010. If you wish to simplify support, maintain processor choice diversity, and want to experience reliability and security, then contact our sales office at 800.801.6036 to inquire about migration to Aldelo EDC today.