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When you choose Aldelo solutions to enhance and simplify mission critical hospitality and payment processing operations, you get the ability to achieve greater control over business operations.
All of the Aldelo software products are developed and maintained by our in house software development teams. Our support engineers have direct access to our development team leads in order to quickly resolve support related questions. This end to end development, maintenance, and support lifecycle ensures maximum product and service quality for our customers.
Customers in the hospitality and payment process industries who use Aldelo software solutions also enjoy reliability, security, and functionality all at a cost effective price point. Our Aldelo POS software is field proven in over 80,000 installations worldwide. Our Aldelo EDC payment processing software released in late 2006 is deployed in over 20,000 merchant locations as of end of 2012. All these field experiences translate into better product development, maintenance, and support experiences for our customers.
Aldelo is one of the few hospitality technology companies who owns both the point of sale and payment processing software products. This technology ownership enables our channel partners to provide a complete end to end total solution. Additionally, this fully integrated total solution enables our customers with a single point of contact for all point of sale and payment processing related services.
Our hospitality point of sale software, Aldelo POS is a feature rich, simple to use and fully PA-DSS validated solution. Created specifically for table service and quick service operations to achieve efficiency and simplicity, this software solution comes standard with all front of the house and back of the house functionality, allowing restaurants and bars to grow without additional module fees.
Our payment processing software, Aldelo EDC, is an advanced merchant payment solution fully integrated with our point of sale software. The solution is certified against most tier 1 payment processors and fully PA-DSS validated. Unlike most other hospitality solutions that rely on third party payment middleware or limited direct processor integrations, our fully integrated payment solution allows our customers to choose virtually any payment processors. Support for payment related services is simpler than ever. Our 24/7 support call center takes care of both point of sale and payment processing related service requests.
At Aldelo, we believe in choices when it comes to selecting hardware. That's why we've made our software products open architecture based. In fact, virtually any compatible hardware running Windows XP Pro SP3 or later is able to function with our software products. Our software products may perform even better on newer operating systems such as Windows Vista, Windows 7 and Windows Server 2008 R2.
When you deploy an Aldelo solution, you are also getting extensibility. The Aldelo POS and Aldelo EDC product line offers free Software Development Kits (SDK) to qualified Independent Software Vendors (ISV). This extensibility enables ISVs to create value added solutions to further enhance your experience and operations.
This open software development cooperation allows both Aldelo and the ISV community to mutually improve the total solution and enhance customer operations.
Aldelo believes quality of service is one of the key factors tens of thousands of customers have adopted our products over the years. Our software won't be complete if we do not back it up with world class 24/7 live technical support services.
Whether you are an end user, a channel partner or distributor, our support call center will always be happy to assist. For our channel partners and distributors, we extend our 24/7 support services always free of charge. For our licensed end users, we automatically provide 30 days of complimentary 24/7 support services free of charge. Our end users also have the ability to acquire optional support services on a per incident basis or based on an annual service agreement priced at around $1.35 per day. Additionally, we also extend free support services to our payment processing partners. We also provide community based technical support free of charge on our forums.
When you use Aldelo solutions, you can finally focus on your mission critical business operations. When you have any support service needs related to our products, getting technical assistance is just one phone call away.
If you are seeking a solution that is all of the above, then Aldelo and its software products is the right choice for you. We've spent almost a decade helping restaurateurs achieve simplicity and efficiency. Isn't it time for us to help you do the same?